Does 'You First' still exist?
Mar 9, 2018, 3:23 am
#16
Join Date: Feb 2018
Location: London
Programs: HH Diamond, Marriott Titanium, BAEC Gold
Posts: 283
Mar 9, 2018, 3:23 am
#17
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Mar 9, 2018, 6:02 am
#21
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
Last time I peeked at the daily briefing sheet in TFW it listed ~1300 Golds for what was probably a typical business day, out of the ~40000 overall passengers.
Mar 9, 2018, 7:47 am
#22
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
So You First actually just called me this afternoon, before I could get round to calling them! They only reason they called was that we are departing from T3 and apparently the spa only does a small subset of treatments. So while a couple of slots were free they cannot do the options we had selected. So we needed to select alternatives.
I hadn't realised that the T3 spa was much more limited in its options compared to T5. There's definitely no reference to this on the BA website.
I hadn't realised that the T3 spa was much more limited in its options compared to T5. There's definitely no reference to this on the BA website.
Mar 9, 2018, 7:49 am
#23
Join Date: Feb 2018
Location: London
Programs: HH Diamond, Marriott Titanium, BAEC Gold
Posts: 283
So You First actually just called me this afternoon, before I could get round to calling them! They only reason they called was that we are departing from T3 and apparently the spa only does a small subset of treatments. So while a couple of slots were free they cannot do the options we had selected. So we needed to select alternatives.
I hadn't realised that the T3 spa was much more limited in its options compared to T5. There's definitely no reference to this on the BA website.
I hadn't realised that the T3 spa was much more limited in its options compared to T5. There's definitely no reference to this on the BA website.
If you hit the drop downs for the various treatments it tells you which are not available in T3
Mar 9, 2018, 7:59 am
#24
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
https://www.britishairways.com/en-gb...mis-travel-spa
If you hit the drop downs for the various treatments it tells you which are not available in T3
If you hit the drop downs for the various treatments it tells you which are not available in T3
Mar 9, 2018, 8:02 am
#25
Join Date: Feb 2018
Location: London
Programs: HH Diamond, Marriott Titanium, BAEC Gold
Posts: 283
I missed that. But also a bit confusing, since some treatments show "* *" to highlight the connection to the footnote "** Currently not available at Terminal 3". Others don't show "* *" just the footnote! Anyway, still seems weird to me that BA can't offer a consistent service at its home airport!
Mar 9, 2018, 11:58 am
#27
Join Date: May 2017
Posts: 12
I missed that. But also a bit confusing, since some treatments show "* *" to highlight the connection to the footnote "** Currently not available at Terminal 3". Others don't show "* *" just the footnote! Anyway, still seems weird to me that BA can't offer a consistent service at its home airport!
Mar 9, 2018, 3:49 pm
#29
Original Poster
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432
Yes T3 only represents a subset of BA's overall LHR long-haul schedule, but there are ~10 BA long hauls departing T3 (some daily variations). All are either 747 or A380 aircraft. So potentially ~140 F passengers plus maybe up to ~700 J passengers passing through. Not exactly small numbers.
Apr 9, 2018, 2:57 am
#30
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Can someone remind me of the YouFirst email address? The API isn't accepting my girlfriend's details, and neither the Gold nor the Youfirst phone line has been picking up since Saturday (I've waited 15 minutes 4 times so far) and I'm getting a bit fed up. Clearly I'm not currently GGL, but as a Gold flying in First, it seems to me that getting some customer service is not an unreasonable request.
Last edited by EuropeanPete; Apr 9, 2018 at 3:05 am