Having your cake and eating it (wheelchair passengers)
#46
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
I bet I would be allergic to the emotional camel, and being seated next to it would cause claustrophobia. Back on topic, my mother would have good days and bad days, and that could occur in a single day, too.
#47
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
I certainly hope this thread is not closed as the OP raises some interesting discussion points. Shouldn’t passengers who request special assistance be asked to wait until others have disembarked?
It appears that some have taken the “having their cake and eating it” comment as the OP somehow suggesting the disabled gentleman in question is on to a good thing and “lucky”. We’d all rather be in the OPs position than be in that gentleman’s position, but it doesn’t mean someone should be immune from criticism because they are disabled. Nor does it mean such things shouldn’t be discussed in case it offends someone who is disabled or someone who claims to speak for the disabled.
Whether or not the gentleman should come in for criticism I don’t know. Perhaps they got up to let a window seat passenger disembark? Perhaps he never requested assistance or perhaps they were just in a rush like everyone else. If he requested assistance to disembark, is the instruction to wait until the end? If yes and he did request assistance then I can see the frustration.
As for the 3 minutes issue – the number of times I’ve missed my half-hourly bus connection from LHR by a similar amount of time is frustratingly high. Others may only have hourly connections – so 3 minutes can add up to a lot more. Sure, once home the frustration usually fizzles away, but everyone here must have felt some frustration from a line moving more slowly than they would like.
At the end of the day the OP is probably making a meal out of very little, but the BA board would be very quiet without such threads. For those trying to make more out of the Ops comments, I say move on.
For the rest, how about a discussion on the main points raised, without the rest of it?
It appears that some have taken the “having their cake and eating it” comment as the OP somehow suggesting the disabled gentleman in question is on to a good thing and “lucky”. We’d all rather be in the OPs position than be in that gentleman’s position, but it doesn’t mean someone should be immune from criticism because they are disabled. Nor does it mean such things shouldn’t be discussed in case it offends someone who is disabled or someone who claims to speak for the disabled.
Whether or not the gentleman should come in for criticism I don’t know. Perhaps they got up to let a window seat passenger disembark? Perhaps he never requested assistance or perhaps they were just in a rush like everyone else. If he requested assistance to disembark, is the instruction to wait until the end? If yes and he did request assistance then I can see the frustration.
As for the 3 minutes issue – the number of times I’ve missed my half-hourly bus connection from LHR by a similar amount of time is frustratingly high. Others may only have hourly connections – so 3 minutes can add up to a lot more. Sure, once home the frustration usually fizzles away, but everyone here must have felt some frustration from a line moving more slowly than they would like.
At the end of the day the OP is probably making a meal out of very little, but the BA board would be very quiet without such threads. For those trying to make more out of the Ops comments, I say move on.
For the rest, how about a discussion on the main points raised, without the rest of it?
#48
Join Date: May 2013
Posts: 6,349
No Dear. I have seen far more ridiculous and far more offensive in some instances. At least this will have happened in fact rather than exaggerated to be unrecognisable. This is someone who made sure that all his staff was out of Cairo during the upheavals before he quit himself, so he is not without compassion. I would not have made an issue of this but we are all different. If we find this offensive we can just ignore and move on.
He does raise a point - albeit clumsily - I fly to and fro Alicante regularly. Last time that I flew back to LGW there were no less than 12 wheelchair passengers. I have seen less on charters to Lourdes back in the BCAL days. Boarding was delayed - not through any fault of their own but because Iberia could not organise the proverbial in a brewery IMO. With short turnarounds this makes it difficult. What I think went through his mind - and I am sure that it has gone through the minds of others - is did they really need a wheelchair in the first place, but this is not for me to judge. Should airlines restrict the number of wheelchair requirers aboard. I don't know - people may hurt themselves away (skiing, the most accident prone sport that seems to exist.
If the person who requires a wheelchair is in Club, then of course they will get up and leave before everyone from down the back has left. Why shouldn't they?
My own view is that I am just d*mn glad that I am not in need of wheelchair assistance - as it could quite easily be one of us one day. I have to say that I am not quite sure if this isn't more OMNI than BA, but correct me if I am wrong.
He does raise a point - albeit clumsily - I fly to and fro Alicante regularly. Last time that I flew back to LGW there were no less than 12 wheelchair passengers. I have seen less on charters to Lourdes back in the BCAL days. Boarding was delayed - not through any fault of their own but because Iberia could not organise the proverbial in a brewery IMO. With short turnarounds this makes it difficult. What I think went through his mind - and I am sure that it has gone through the minds of others - is did they really need a wheelchair in the first place, but this is not for me to judge. Should airlines restrict the number of wheelchair requirers aboard. I don't know - people may hurt themselves away (skiing, the most accident prone sport that seems to exist.
If the person who requires a wheelchair is in Club, then of course they will get up and leave before everyone from down the back has left. Why shouldn't they?
My own view is that I am just d*mn glad that I am not in need of wheelchair assistance - as it could quite easily be one of us one day. I have to say that I am not quite sure if this isn't more OMNI than BA, but correct me if I am wrong.
Whenever a post starts "I respect the needs of".....then we generally know what is coming.
#49
Join Date: Jul 2013
Location: LCY
Programs: BAEC Gold, HHonors Gold
Posts: 1,208
If he requested assistance to disembark, is the instruction to wait until the end? If yes and he did request assistance then I can see the frustration.
As for the 3 minutes issue – the number of times I’ve missed my half-hourly bus connection from LHR by a similar amount of time is frustratingly high. Others may only have hourly connections – so 3 minutes can add up to a lot more. Sure, once home the frustration usually fizzles away, but everyone here must have felt some frustration from a line moving more slowly than they would like.
For the rest, how about a discussion on the main points raised, without the rest of it?
Any passengers who might have missed connections or onward travel bookings due to a slow walking passenger in front might just have easily been held up but a slow taxi to the gate, extra long passport control etc.
#50
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,191
What indeed. I quite agree.
#51
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,277
If there are even slight flight delays, 3 minutes can really matter when it comes to whether someone makes a connecting flight or not. I've been on plenty of spoke-hub routes where the flight attendant makes an announcement as the jet bridge is getting attached that they would like for the people who do not have short connections to please let those whose connections have become tight to deplane first. And passengers are often good with that because they know karma will come around again and next time you're the one trying to make it to the next gate too quickly.
#52
Join Date: Jun 2013
Posts: 1,225
It’s ironic that the issue was over a delay of 3 minutes. I wonder how long it took to write the first post? More than 3 minutes I would have thought.
#53
Original Poster
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
Setting aside the hysterical comments this thread has induced what do the websites of some OneWorld airlines have to say on the matter?
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
#54
Formerly known as tonivitanza
Join Date: Aug 2008
Posts: 70
This is a safety issue.
At the outset let me say that I fully respect the needs of genuine wheelchair passengers when it comes to priority boarding.
This past Sunday my wife and I flew BA795 HEL LHR; we were sat in 12E and 12F. Although we were in group one for boarding the first passengers to board were a man in a wheelchair and his able-bodied female companion. Fair enough. From memory I believe they were sat in row 8.
Disembarkation upon arrival at LHR T3 was the usual slow process for a single aisle aircraft. At first the couple in row 8 remained seated, but spotting a gap immediately in front of me in the queue of disembarking passengers, the wheelchair passenger suddenly sprang out of his seat into the aisle. He then spent a good 30 seconds scrabbling around in the overhead locker for his bag and walking stick. He then shuffled up the aisle to disembark, where he was met by a female assistant who proceeded to slowly escort him 50 metres or so up the air bridge to a waiting wheelchair.
While all this was going on fully two-thirds of the passengers remaining on board were backed-up behind this one passenger.
I thought the deal with wheelchair passengers was first on, last off. Either you can embark and disembark under your own steam or you cannot. What involvement does the cabin crew have with such situations? For this particular passenger he was having his cake and eating it.
This past Sunday my wife and I flew BA795 HEL LHR; we were sat in 12E and 12F. Although we were in group one for boarding the first passengers to board were a man in a wheelchair and his able-bodied female companion. Fair enough. From memory I believe they were sat in row 8.
Disembarkation upon arrival at LHR T3 was the usual slow process for a single aisle aircraft. At first the couple in row 8 remained seated, but spotting a gap immediately in front of me in the queue of disembarking passengers, the wheelchair passenger suddenly sprang out of his seat into the aisle. He then spent a good 30 seconds scrabbling around in the overhead locker for his bag and walking stick. He then shuffled up the aisle to disembark, where he was met by a female assistant who proceeded to slowly escort him 50 metres or so up the air bridge to a waiting wheelchair.
While all this was going on fully two-thirds of the passengers remaining on board were backed-up behind this one passenger.
I thought the deal with wheelchair passengers was first on, last off. Either you can embark and disembark under your own steam or you cannot. What involvement does the cabin crew have with such situations? For this particular passenger he was having his cake and eating it.
#55
Join Date: Jun 2012
Posts: 411
Hey OP, how about being less judgmental and being more understanding. Just because someone needs wheelchair assistance to the gate doesn't mean they aren't ambulatory. Sorry you had to wait a couple extra minutes. Before he passed, my father could walk short distances BUT from security to the gate was too much to handle without lots of stops. He could get off the plane without assistance but was very slow if he had to walk too far. So, I just hope in the future, when you reach an age where things aren't as easy that the people around you have a little more compassion than you showed here. Geesh.
#56
Join Date: Jul 2013
Location: LCY
Programs: BAEC Gold, HHonors Gold
Posts: 1,208
Setting aside the hysterical comments this thread has induced what do the websites of some OneWorld airlines have to say on the matter?
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
Your quotes refer to assistance leaving the aircraft. If that includes use of the on-board wheelchair or the ambu-lift ( from the stairs to the tarmac) then yes they have to wait. What you describe in your original post is two people getting off the aircraft slowly but unaided, THEN getting assistance. Slightly different.
#57
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
Setting aside the hysterical comments this thread has induced what do the websites of some OneWorld airlines have to say on the matter?
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
Qatar Airways: Qatar Airways
includes the following wording - We'll be able to assist you in leaving the aircraft as soon as other passengers have disembarked ...
Finnair: https://www.finnair.com/gb/gb/inform...ity-assistance
includes the following wording - If you need help disembarking from the aircraft, this will happen after other passengers have left, so that we have more space and time to assist you.
#58
Join Date: Jul 2008
Location: London
Programs: BA Gold, A3 *Gold
Posts: 887
While the tone of this post could have been nicer I do feel there is a discussion point here. When my daughter was a baby we would always wait until the rest of the plane had got off to get up and gather the many belongings that were needed when travelling with a baby and then disembark at a comfortable pace. I would not have wanted to hold up the rest of the plane and saw this as a common courtesy. I expect my disabled mother would do exactly the same if she were still with us.
Should this be something disabled people are mandated to do? Respectfully asked to do? Or just do it anyway due to manners? I think it is an interesting topic even if it got off to quite a confrontational start....
Should this be something disabled people are mandated to do? Respectfully asked to do? Or just do it anyway due to manners? I think it is an interesting topic even if it got off to quite a confrontational start....
#59
Join Date: Aug 2006
Location: Switzerland
Posts: 1,595
I'm confused. Why would someone want cake and then not eat it?
#60
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
The phrase is "Having your cake and eating it too". Clearly if you eat the cake, you can no longer have it as a physical object, since you have eaten it.
As for the OP, do you kick old people aside on escalators? After all, they may impede your progress by 15 or 20 seconds.
As for the OP, do you kick old people aside on escalators? After all, they may impede your progress by 15 or 20 seconds.