A rare First flight & far from impressed......
Feb 18, 2018, 7:01 am
#181
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,439
Which I guess goes to show the failing on the flight I had..... a pre-ordered meal for my wife was not available so choice refused, my first choice refused, second choice also refused. That is a pretty high error ratio for a premium product. Bad luck maybe... but good enough? No, not in my books.
I‘m sure whats-his-face(?), the chaperone from Singapore’s First class whom is making quite a name for himself on TV, would keel over at this sort of experience!
Feb 18, 2018, 7:22 am
#182
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
Which I guess goes to show the failing on the flight I had..... a pre-ordered meal for my wife was not available so choice refused, my first choice refused, second choice also refused. That is a pretty high error ratio for a premium product. Bad luck maybe... but good enough? No, not in my books.
However the forum doesn't often see complaints from F passengers not being given their first never mind second choice dishes which makes me think something badly went wrong on your flight. I'd be inclined to send them a letter about it and expect some service recovery. I don't think you need to start self catering with these on your future F flights.
Feb 18, 2018, 7:32 am
#183
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
Thanks for the replies everyone, much appreciated. ^ I'll have a look and see what is on offer and if anything really grabs me then I'll preorder that but otherwise just go with the flow on the day.
Cheers, safe travels.
Cheers, safe travels.
Feb 18, 2018, 8:25 am
#185
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,927
[LEFT]
Absolutely, as I said in my first reply, there is absolutely no excuse for the poor service you received, what you experienced should never happen. Something went awry, and I hope you have made a formal complaint.
If you don’t mind me asking, how far in to the flight did you order your meals? Was this at the start of the flight, or later on?
Which I guess goes to show the failing on the flight I had..... a pre-ordered meal for my wife was not available so choice refused, my first choice refused, second choice also refused. That is a pretty high error ratio for a premium product. Bad luck maybe... but good enough? No, not in my books.
If you don’t mind me asking, how far in to the flight did you order your meals? Was this at the start of the flight, or later on?
Last edited by NWIFlyer; Feb 19, 2018 at 12:44 am Reason: Remove deleted quote
Feb 18, 2018, 8:27 am
#186
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Feb 18, 2018, 9:42 am
#187
Join Date: Jan 2018
Location: Sapporo, Japan
Programs: Junior Jet Club, Nando's Card 1 Red Chilli, Tesco Clubcard, BAEC Gold, TK M&S Elite
Posts: 520
de facto
adverb
- 1.
in fact, whether by right or not.
- 1.
existing or holding a specified position in fact but not necessarily by legal right.
"a de facto one-party system"
Flag Carrier
A flag carrier is a transportation company, such as an airline or shipping company, that, being locally registered in a given state, enjoys preferential rights or privileges accorded by the government for international operations. The term also refers to any carrier that is or was owned by a government, even long after their privatization when preferential rights or privileges continue.
While I'm sure you already knew that, I hope that helps in clearing things up.
Feb 18, 2018, 9:53 am
#188
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
BA used to have a "rep" on the FT forum..not heard from them for ages. This thread deserves a response. I guess they have given up on that as well now?
Feb 18, 2018, 9:54 am
#189
Join Date: May 2013
Posts: 6,349
Farthest reaching, maybe. Biggest - debatable - depends what measure you decide to use.
Feb 18, 2018, 9:56 am
#191
FlyerTalk Evangelist
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Feb 18, 2018, 10:00 am
#192
Join Date: May 2013
Posts: 6,349
de facto
adverb
- 1.
in fact, whether by right or not.
- 1.
existing or holding a specified position in fact but not necessarily by legal right.
"a de facto one-party system"
Flag Carrier
A flag carrier is a transportation company, such as an airline or shipping company, that, being locally registered in a given state, enjoys preferential rights or privileges accorded by the government for international operations. The term also refers to any carrier that is or was owned by a government, even long after their privatization when preferential rights or privileges continue.
While I'm sure you already knew that, I hope that helps in clearing things up.
Feb 18, 2018, 10:03 am
#193
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Last edited by T8191; Feb 18, 2018 at 10:06 am Reason: iPad typing and Rioja
Feb 18, 2018, 10:17 am
#195
Join Date: May 2013
Posts: 6,349
Interesting. Aircraft yes. Passsenger numbers no. Salary - Cruz was slightly ahead but quite likely to be reversed in the next financial year as the IT fiasco and falling NPS could be quite painful for him.