Unacceptable Customer Service
Jan 31, 2018, 11:42 am
#31
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
Call during times when it won't be busy... I called Silver in the middle of the afternoon today with a 1, 1, 1 selection and got through in about 5 seconds. Waits are much worse in the evening when everyone is home discussing their travel rather than being at work.
Jan 31, 2018, 5:26 pm
#32
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Call during times when it won't be busy... I called Silver in the middle of the afternoon today with a 1, 1, 1 selection and got through in about 5 seconds. Waits are much worse in the evening when everyone is home discussing their travel rather than being at work.
Jan 31, 2018, 5:55 pm
#34
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
A BA Holidays booking that you wish to amend? Oops, website can't deal with that, please call.
And listen to us sing the praises of our website.
Feb 2, 2018, 8:12 am
#35
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883