BA booking through travelup.co.uk

Reply

Old Jan 13, 18, 5:23 am
  #1  
Original Poster
 
Join Date: Jan 2011
Posts: 55
BA booking through travelup.co.uk

Hi,

Just looking at a June booking, and travelup is coming up at 930 vs 970 on BA vs 960 on BA hotline. Why and how are they cheaper? Any one got experience of a booking with them.

Thank you all
whiteheatsyd is offline  
Reply With Quote
Old Jan 13, 18, 5:25 am
  #2  
 
Join Date: Oct 2007
Posts: 4,325
No experience of them, but for 30 or 40 I'd always book direct. If there are any problems you can then speak directly to BA rather than through your "agent".

Edit: Try Googling Tripdavisor Travelup
markle likes this.

Last edited by SteveF; Jan 13, 18 at 5:48 am
SteveF is offline  
Reply With Quote
Old Jan 13, 18, 5:49 am
  #3  
 
Join Date: Aug 2013
Posts: 6,814
Originally Posted by SteveF View Post
No experience of them, but for 30 or 40 I'd always book direct. If there are any problems you can then speak directly to BA rather than through your "agent".
Depends. If it's a simple booking where there is really minimal likelihood of you needing to change/cancel anything, then might as well save the cash. If you might want to change/cancel etc., then booking direct is definitely a lot easier.

Travelup is a legitimate company and incidentally has hired a number of ex-Monarch commercial and customer service people.

Always do of course check fees etc before you buy.
Ldnn1 is online now  
Reply With Quote
Old Jan 13, 18, 5:56 am
  #4  
 
Join Date: Oct 2007
Posts: 4,325
Originally Posted by Ldnn1 View Post
If you might want to change/cancel etc., then booking direct is definitely a lot easier.
Or if the flight is cancelled by BA.
SteveF is offline  
Reply With Quote
Old Jan 13, 18, 5:59 am
  #5  
 
Join Date: Oct 2015
Location: UK
Programs: AA
Posts: 204
Book with the airline wherever possible even if you save a few .
steviewire is offline  
Reply With Quote
Old Jan 13, 18, 6:35 am
  #6  
 
Join Date: Jan 2008
Programs: BA Gold, Marriott Platinum, Club Carlson Gold
Posts: 1,428
A number of third party agents do not have live prices
you make a request to book and pay your money and then it either goes through or they come back (usually within 48 hours) and say the fare seen is sold out so you need to pay more money or wait for your money back
Also worth having a look at agents admin fees...need to change a ticket booked with Travelup you will have the fare rules change fee/fare difference plus Travelup charge a minimum administration charge of 75 on top
caz312 is offline  
Reply With Quote
Old Jan 13, 18, 7:09 am
  #7  
 
Join Date: Sep 2016
Location: UK (NE)
Programs: BAEC Gold
Posts: 157
Book with BA and submit a claim against their Best Price Guarantee - see https://www.britishairways.com/en-gb.../price-promise

A bit of a convoluted route I regularly fly is ALWAYS cheaper on "Carlton Leisure" and every time I book I do it through BA at the higher price, submit my claim for the price difference and get credited the difference back to my card, usually within a couple of days. Its been anything from around 50 - 150 each time.

Obviously check its exactly the same flights, same times and booking class first and that it meets the criteria for the Best Price Guarantee.
UTFB is offline  
Reply With Quote
Old Jan 13, 18, 7:17 am
  #8  
Original Poster
 
Join Date: Jan 2011
Posts: 55
Originally Posted by UTFB View Post
Book with BA and submit a claim against their Best Price Guarantee - see https://www.britishairways.com/en-gb.../price-promise

A bit of a convoluted route I regularly fly is ALWAYS cheaper on "Carlton Leisure" and every time I book I do it through BA at the higher price, submit my claim for the price difference and get credited the difference back to my card, usually within a couple of days. Its been anything from around 50 - 150 each time.

Obviously check its exactly the same flights, same times and booking class first and that it meets the criteria for the Best Price Guarantee.
All great replies. Thank you. Will go down this route!
whiteheatsyd is offline  
Reply With Quote
Old Jan 13, 18, 7:19 am
  #9  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 35,139
I think a bit of caution should be used on the Best Price guarantee. My suspicion is that Travelup are selling consolidator and special fares, not public fares. So they will have their own conditions and rules which means a direct comparison could be deemed not to be met. For example the BA.com fare may allow changes for a fee, the private fare will not.

That said I really don't recommend these OTA bookings unless you are a thousand percent sure of taking the flight. And if there are AA legs on the trip then even then I'm not convinced, due to their frequent alterations.
Lefly likes this.
corporate-wage-slave is offline  
Reply With Quote
Old Jan 13, 18, 7:28 am
  #10  
 
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG PLT (LT Gold), TK Gold, M&M S, BA Silver, Hyatt Dia
Posts: 4,137
Booked with them the other day. Then found out that there are restrictions on their tickets such as not possible to upgrade
ExpatSomchai is offline  
Reply With Quote
Old Jan 13, 18, 9:59 am
  #11  
Hilton Contributor Badge
 
Join Date: Feb 2014
Location: N/A
Programs: GGL/CCR
Posts: 4,051
I had one booking with travelup and they had absolutely the worst customer service when one of the flights was cancelled and my refund took over 6 months...
nufnuf77 is online now  
Reply With Quote
Old Jan 13, 18, 10:19 am
  #12  
 
Join Date: Jan 2008
Programs: BA Gold, Marriott Platinum, Club Carlson Gold
Posts: 1,428
Originally Posted by nufnuf77 View Post
I had one booking with travelup and they had absolutely the worst customer service when one of the flights was cancelled and my refund took over 6 months...
I wonder how much of that time was between them asking for it from BA and receiving it....:-)
caz312 is offline  
Reply With Quote
Old Jan 13, 18, 10:42 am
  #13  
 
Join Date: Oct 2015
Location: PWA
Programs: BA Gold, M&S Sparks
Posts: 675
I've only used them once to book LHR-MAD-BCN where I wanted the LHR-MAD leg on the IB A340. Both BA and IB were pricing up at 1600 (!!) and Travel Up had the fare at 270. I had no problems booking with them and the flights went as planned so didn't need to contact them for anything.

Last edited by Tiffywren; Jan 13, 18 at 10:42 am Reason: typo
Tiffywren is offline  
Reply With Quote
Old Jan 13, 18, 11:01 am
  #14  
 
Join Date: Mar 2009
Location: JAX
Programs: Former BA/AA/CP/LY employee, BA Blue, IHG Platinum, Hilton Diamond
Posts: 2,489
Originally Posted by caz312 View Post
I wonder how much of that time was between them asking for it from BA and receiving it....:-)
Travel agents process their own refunds, so can technically do so as quickly as issuing the ticket to begin with; they only have to rely on the airline for processing in certain complicated situations. Can't tell if this was one of those though.
JAXBA is offline  
Reply With Quote
Old Jan 13, 18, 3:24 pm
  #15  
Original Poster
 
Join Date: Jan 2011
Posts: 55
Just booked, and have put the price match form in. Will keep you updated with progress. As going to probably be a few points short of silver this year, if I do get the refund at least it will pay for a meal at the airport.

In other news my bookings for 2018 have been in this order First to Kenya, Business to Philadelphia, WT+ New Orleans/Houston......don't think I want to book another one as only going one way!!!!

Last edited by whiteheatsyd; Jan 14, 18 at 1:48 am
whiteheatsyd is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: