Last edit by: Genius1
Please use this thread to document experiences of the new Group Boarding process in airports. I think it's well known how the previous boarding system works, so just the new process please, so that other travellers can gauge its effectiveness.
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
For discussion, conjecture and speculation about the scheme, please use this thread: https://www.flyertalk.com/forum/british-airways-executive-club/1878043-boarding-group-introduced-general-discussion.html
Group Boarding 2018 - first hand experiences
#511
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
boarding the BA 2775 JER-LGW yesterday from gate 11 no priority for extra assistance or parents with small children, actually there was no announcements at the gate whatsoever just the door opened and the surge began to the Aircraft (it was a full flight due to 2 flights being consolidated) I do know this Airport is status heavy but surely some control should be exercised particularly for extra assistance passengers and those with small children.
John
John
#512
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,898
Yes, I had this at CPH a couple of weeks ago. I guess for a lot of Bronze (and maybe a few Silver card holders), they could still be on their first flight since the new boarding by group was created so it might come as a surprise.
#513
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC GGL, HH Diamond.
Posts: 3,178
Also since bronze was introduced they are used to boarding first, as most silver/gold would have been waiting in the lounge
#514
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Months from now there will still be passengers in every group who are experiencing the new process for the first time. Even some Gold card holders regularly go many months without flying BA.
#515
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,130
I can't bear though, peoples complete obliviousness to procedures. How can people miss the signage, the announcements, the big group number on their boarding pass?
#516
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
#517
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
The experiences reported above suggest that in many cases signs have yet to be deployed and announcements are inadequate or missing. Of course you're right to observe that some people won't or can't follow procedures, but at the moment those procedures aren't consistently in place.
#518
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
#519
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
In my experience LHR has some of the worst implemented group boarding in the BA network for some reason despite having the required lanes design. People just queue in arrival order wherever they are (with no interest for group numbers) especially at the B and C satellites. In that sense, the rightly notorious British fascination for queuing works as to worsen the boarding experience as it seems that in people's minds, queuing trumps grouping. I do not understand why no one is trying to police it, not even with announcements etc. On an A380, it makes for truly chaotic boarding experience.
#521
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
In my experience LHR has some of the worst implemented group boarding in the BA network for some reason despite having the required lanes design. People just queue in arrival order wherever they are (with no interest for group numbers) especially at the B and C satellites. In that sense, the rightly notorious British fascination for queuing works as to worsen the boarding experience as it seems that in people's minds, queuing trumps grouping. I do not understand why no one is trying to police it, not even with announcements etc. On an A380, it makes for truly chaotic boarding experience.
Group Boarding is becoming a Blairite-style policy: announced to great fanfare so that it looks like they're doing something then being allowed to wither and die
#522
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
But initially, it seemed the group boarding helped speed up the boarding process So I don't get your point.
#523
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,185
Also, signage at hip level is no good when 50/60 people are standing in front of it.
The LHR-GLA-LHR route I did had very poor communication. The boarding "process" wasn't clearly announced. Groups were called within minutes of each other so the prior group did not clear before the next one was called and there was no enforcement of group ordered boarding.
No wonder passengers, new or old, have no clue what's going on. It's badly implemented, poorly enforced, and seems to be making boarding a longer, more tedious process than ever before.
#524
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
The group number is actually quite small on the app BP. When I first experienced the process late February I had no idea where to find my group.
Also, signage at hip level is no good when 50/60 people are standing in front of it.
The LHR-GLA-LHR route I did had very poor communication. The boarding "process" wasn't clearly announced. Groups were called within minutes of each other so the prior group did not clear before the next one was called and there was no enforcement of group ordered boarding.
No wonder passengers, new or old, have no clue what's going on. It's badly implemented, poorly enforced, and seems to be making boarding a longer, more tedious process than ever before.
Also, signage at hip level is no good when 50/60 people are standing in front of it.
The LHR-GLA-LHR route I did had very poor communication. The boarding "process" wasn't clearly announced. Groups were called within minutes of each other so the prior group did not clear before the next one was called and there was no enforcement of group ordered boarding.
No wonder passengers, new or old, have no clue what's going on. It's badly implemented, poorly enforced, and seems to be making boarding a longer, more tedious process than ever before.
Is it so difficult to say before boarding (and repeat it during the boarding process) something like: "Ladies and gentlemen, some of you may not be familiar with our new boarding process. Your boarding pass contains a group number. Please take note. There are a number of lanes corresponding to your group. Please make sure you're in the right queue. Should you have any questions, blah blah".
#525
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
However, people being people, over time many slip back into the old ways of doing things. All of this is to be expected and it's why we set performance targets for managers so that they will go out of their offices and chivvy staff along !
Without that push over a sustained period (which admittedly is a long, hard slog), you never get to the point where the "new way of doing things" becomes just "the way it's done".
From the anecdotal reports in this thread and elsewhere (statistically insignificant but nonetheless suggestive) it would appear that the above is a plausible explanation for the observed behaviours...