Kaveh96

Our flight from Glasgow was delayed so we only just made our long haul flight, and unsurprisingly the bags didnt turn up. There was no flight the next day so the agent and the BA email said the bags would arrive at 20th December. That has come and gone and the local agent nor BA are able to tell me where my bags are.

When I check online it says, we are still looking for your bag. From reading the threads I see their compensation is limited to around £1000, is this per bag or in total? Also this is christmas, I was carrying lots of presents, chocolates (and steaks which by now have gone off) so their compensation wouldnt really cover what i have lost. I see they offer 50% of the original price allowing for wear and tear, but these were brand new presents. I've got a Platinum amex card, that seems to cover it for upto £2k, which I am hoping is per bag.

Any and all comments would be appreciated.

on a side note, I am beginning to think BA is picking on me. In the last four months, my bags have been delayed 5 times, lost once, been refused food in club cause his ipad told him not to feed me, and everytime I call, instead of finding someone who knows what they are talking about, they spend the time telling me how and why cant help.

NWIFlyer

The baggage compensation is governed by the Montreal Convention, and is set at 1131 SDRs - currently just over £1180. This is per passenger, and includes both checked and carry-on luggage - so hopefully you checked the bags across multiple passengers.

This payout will only happen when your luggage is formally declared as lost. In the interim you would be entitled to claim for essentials such as replacement clothes and toiletries. Send the receipts to BA - there will be no argument from them about this. In the unlikely event that your luggage doesn’t eventually turn up, any compensation paid for emergency supplies will be deducted from the 1131 SDR limit.

The Montreal Convention also provides for the opportunity to declare a higher value for the contents, for which BA could charge you a fee. Nonetheless, this still wouldn’t get paid until the bags were formally lost so it wouldn’t save Christmas for you

Tobias-UK

LTN Phobia

Just some practical matters:

WorldTracer info is pretty hopeless so don't take any notice of it. I have had it tell me they were still looking for my bag many days after I got mine back.

You should, however, make full use of it to provide information of your whereabouts and contact details to the airline and handling agents.

Kaveh96

Our bag situation is a weird one. My ticket was ticketed fully to the destination, however my girlfriend had a redemption domestic ticket and a paid for revenue ticket from LHR. The check in agent in Glasgow just allowed us to check everything under my name and she technically travelled HBO. (although now we both have travelled that way).

So in this this case am i right to assume that as far as amex and ba concerned only one passenger's bags have been lost? and the compensation is limited to £3k?

benjai

Note that the Amex insurance can only kick in if you've actually used the Amex to book the flights. Hopefully that was the case.

Tobias-UK

Tobias-UK

Dave Noble

If you checked everything in under the 1 passenger's name, then I expect BA will be able to claim that it is only one passenger's luggage that is missing and so be limited to XDR1131 total rather than XDR1131 per passenger

Kaveh96

I've booked the ticket on my BA premium plus amex. I was under the impression the insurance would kick in provided the travel was booked on any amex....

corporate-wage-slave

I would also point out that statistically it's unlikely to be lost, I can't see the date of travel or your locaton (they won't necessarily use BA to fly the bag to you) but it may take a bit longer since there is currently a bit of backlog in LHR from recent events. Now no-one is actually searching for your bags - hence why WorldTracer isn't showing anything useful - but the mountain of bags will be processed, eventually your bag will surface and then it will be on its way to you. It's possible some bags will get to you before the others as a result. And WorldTracer may suddenly spring into life, but that's an after-thought. So provided your contact details are up to date, at some point you need to think about replacing things you need, more than replacing permanently lost items.

We had a case recently of a bag getting lost for about 3 weeks and still making it to the end destination even though it wasn't fully labelled.

FlyerTalker688786

How can you take STEAK (assuming raw or cooked) from UK to another country outside EU? I can not figure out any country would let you take steak into their country, certainly not US, Australia, Canada...you need to check with the custom of your destination country. Some may consider your luggage contaminated and destroy upon receiving it.

710 77345

That's great, it means you are have a lot of coverage (the amount varies depending on how late the bags are) to buy new items and it's likely your bags will be with you soon - the black BA Amex is great for delayed baggage. Don't bother claiming anything from BA directly.

Worldtracer is pretty good at the moment, it'll often tell you when the bags are re-tagged or make it to your destination (but not always).

Note that your insurance only covers you until your bags are returned - which is statistically likely to be soon. I would recommend you go and purchase your essential replacement items as soon as possible, so you use your initial £750 Amex PP allowance now, and £1000 48 hours after your arrival. Make sure you hold on to your delayed baggage paperwork, and if possible get a receipt from the courier when the bag is delivered. I don't know what your platinum policy is, but see if that provides better cover (my recollection is the standard card offers £600).

Dave_C

Might also be worth checking your household contents insurance as that might cover specific items too, but there’s probably a higher excess.

simons1

Fortunately there is a high probability of the bags appearing. As noted above world traced isn't reliable but the vast majority of bags get found and reunited with their owners.

The only possible issue I could foresee is if the steaks start to emit a smell or there is some problem with an unaccompanied bag full of gifts clearing customs at destination (which is unclear).