If there are really no seats available, there is not a great deal any immediate management on site can do about it, although that's still no excuse for empty pots around. I was told once there was meant to be a five minute rule for the removal of such, but whether that is still the case I don't know, and has generally not been my experience of late. I do tend to think that BA are currently trying to please everyone using a student budget where the lounges product is concerned, in particular the staffing situation in the club lounges of late. The food products offered aren't up to the standard of certain competitors granted, but for the money BA are doubtlessly not paying, the end product I find to be actually quite decent considering. The only exception to this may be the CCR where the internal workings must get at least a half decent spend.