BA Holiday - Avis charging no-show fee
#1
Original Poster
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald), SK*G, STeliteplus; Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 389
BA Holiday - Avis invoicing me for no-show fee
I have received in the post an invoice from Avis, following a 'no-show' for a car booked as a flight+car package on ba.com
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
Last edited by paulieuk; Dec 6, 2017 at 10:43 am
#3
Join Date: Feb 2005
Location: London
Programs: BAEC Gold, IHG Spire Ambassador, Starbucks Gold,
Posts: 624
I have received in the post an invoice from Avis, following a 'no-show' for a car booked as a flight+car package on ba.com
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
I can only see this as being bad for business as they will be driving customers away.
#4
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 16,164
I would tell them that the rental fees for the reservation of the vehicle were paid in full and they are entitled to no further sum.
#5
Original Poster
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald), SK*G, STeliteplus; Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 389
#6
FlyerTalk Evangelist
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Join Date: Feb 2004
Location: London
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Posts: 26,909
Shows how much they depend on screwing you for extras when you pick up the car, since in any other business the best sort of customer is one who pays but never takes delivery.
Oddly Avis has never offered me cash compensation when the car group I have paid for is not available when I pick up.
Oddly Avis has never offered me cash compensation when the car group I have paid for is not available when I pick up.
#7
Join Date: Dec 2012
Location: London
Programs: BA Gold IHG Plat SAA Voyager Alaska Airlines
Posts: 144
No show fees
Have had a similar problem and for the last 3 days been talking to various Car Rental Brokers. I would now never not pick up a car more thank than 2 hours late.
If you miss a connecting flight and that flight arrives on time you are at the mercy of the rental company and their good will .
Over the years have never given a thought to the consequences of picking up a car late and lost count of the number of times I have don it
If the rental company are expecting you to pick up a car at a pre- arranged time and you no show or arrive very late do not assume their will be no consequences
If you miss a connecting flight and that flight arrives on time you are at the mercy of the rental company and their good will .
Over the years have never given a thought to the consequences of picking up a car late and lost count of the number of times I have don it
If the rental company are expecting you to pick up a car at a pre- arranged time and you no show or arrive very late do not assume their will be no consequences
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 65,616
Now I'm not sure how the international dimension to this would play out, but the Consumer Rights Act quite specifically rules out this sort of practice. In Schedule 2 is a list of examples of unacceptable practices, including this one:
Unless the hire company could show additional costs for not moving a particular vehicle (parking fees?), the 50€ charge seems disproportionate to me.
Originally Posted by CRA
A term which has the object or effect of requiring that, where the consumer decides not to conclude or perform the contract, the consumer must pay the trader a disproportionately high sum in compensation or for services which have not been supplied.
#9
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
Interesting ![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Does the CRA trump the hire company's t&cs ?
If not, I assume Avis would need to show you where in the contract you signed you agreed to the charge...
Also, per the debt collection point, if you paid it under protest then claimed it back via MCOL would you have a case ?
![Smilie](https://www.flyertalk.com/forum/images/smilies/smile.gif)
Does the CRA trump the hire company's t&cs ?
If not, I assume Avis would need to show you where in the contract you signed you agreed to the charge...
Also, per the debt collection point, if you paid it under protest then claimed it back via MCOL would you have a case ?
#10
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
Now I'm not sure how the international dimension to this would play out, but the Consumer Rights Act quite specifically rules out this sort of practice. In Schedule 2 is a list of examples of unacceptable practices, including this one:
Unless the hire company could show additional costs for not moving a particular vehicle (parking fees?), the 50€ charge seems disproportionate to me.
Unless the hire company could show additional costs for not moving a particular vehicle (parking fees?), the 50€ charge seems disproportionate to me.
#11
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,461
I have received in the post an invoice from Avis, following a 'no-show' for a car booked as a flight+car package on ba.com
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
I've often seen mention around these parts that booking a package and not collecting the vehicle carries no risk, so I thought people might want to know - on this occasion at least - that is incorrect.
Avis has applied a 'Compensation for No Show' charge of EUR50, and deducted a 'Voucher Prepayment' credit, leaving me with a small sum "now due" on the invoice which then provides their bank details and address for payment to be made. It's the sort of small sum that might snowball should I ignore it and they decide to sell the 'debt' to a collection agency.
Has anyone else had a similar experience?
Should I speak to BA Holidays about this, would they assess it differently?
Or should I stump up, then think-on and look sharp in future?
Last edited by Filthy Monkey; Dec 6, 2017 at 3:30 pm
#12
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,461
There is also a clause which states that -
"You have the right to prove that neither the vehicle rental provider nor us has sustained any loss or any loss sustained is significantly lower than the amount deducted, and if proved, you may be entitled to a full or partial refund."
I was recently charged £40 for a rental I didn't pick up and forgot to cancel, with a contract value under £25 (corporate rate). I called and quoted this term and managed to get a partial refund.
"You have the right to prove that neither the vehicle rental provider nor us has sustained any loss or any loss sustained is significantly lower than the amount deducted, and if proved, you may be entitled to a full or partial refund."
I was recently charged £40 for a rental I didn't pick up and forgot to cancel, with a contract value under £25 (corporate rate). I called and quoted this term and managed to get a partial refund.