Worth a complaint?
Nov 22, 2017, 8:34 am
#18
Join Date: Sep 2013
Location: A hop, skip and jump away from MAN.
Programs: BAEC Gold, ex-VS Gold, ex-UA Gold, Premier Inn Platinum-Iridium
Posts: 1,114
The design of the footstool on the 380 and 787 is different to the 747/777, it doesn't seem to have the same Z-position. I recall this being first raised when the modified CW seat was launched with the 380, and I'm certain the 380 had it's own "seat features" card that omitted the Z-position.
The screen sagging back on the rear-facing seats has been a continual problem and I experienced that on G-XLEA when she was less than 3 months old.
The seat being actually in some respect "broken" is a problem, I feel it shouldn't be too much to ask for a clean and correctly working seat, but we've seen in the past that BA can't even get this basic stuff right.
The screen sagging back on the rear-facing seats has been a continual problem and I experienced that on G-XLEA when she was less than 3 months old.
The seat being actually in some respect "broken" is a problem, I feel it shouldn't be too much to ask for a clean and correctly working seat, but we've seen in the past that BA can't even get this basic stuff right.
Nov 22, 2017, 11:11 am
#19
Suspended
Join Date: Nov 2017
Programs: BA Gold
Posts: 36
I would absolutely complain and specifically request a refund of your seat reservation fee. Its an easy refund to accomplish and a particularly churlish customer service email if they refuse. 10 minutes work for 200 quid.