'Is there anything I can get you?'
#46
Suspended
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Having a lot more experience of short haul CX than BA I (OWE) always receive a small bottle of Evian before take off and usually (75%) an offer of champagne post meal. It is quite obvious that this is a SOP for the CSM equivalent of CX. My memory tells me BA does not prioritise this in the same way generally.
#47
Join Date: Jan 2010
Posts: 7,464
Having a lot more experience of short haul CX than BA I (OWE) always receive a small bottle of Evian before take off and usually (75%) an offer of champagne post meal. It is quite obvious that this is a SOP for the CSM equivalent of CX. My memory tells me BA does not prioritise this in the same way generally.
#48
Join Date: May 2010
Location: UK
Posts: 5,380
I see this a little differently. Well done for asking ^ However, this time they couldn't do it, for what seems like a reasonable explanation. What isn't clear though is why you would let that stop you from asking in the future for something else? They may say yes, they may say no. Most likely, they would like to say yes and please you. Now you deny both yourself and them (unless it is only expresso from F that you would ever want!)
#49
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,578
The BA offer aligns with the practise of cabin crew on AA domestics in Y; they offer you a paid for drink or snack, as with everyone else, but when they use their device to start the transaction, seeing your seat highlighted in green as a OWE, they say "Oh, you're Exec Platinum - no charge."
On a recent AA Y flight, I slept through the (paid) catering service, so headed to the galley when I woke up starving. I asked them for juice and a croissant, but when they discovered I was OWE, loaded me up with all I could carry, for free.
On a recent AA Y flight, I slept through the (paid) catering service, so headed to the galley when I woke up starving. I asked them for juice and a croissant, but when they discovered I was OWE, loaded me up with all I could carry, for free.
#50
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
.............................................
On a recent AA Y flight, I slept through the (paid) catering service, so headed to the galley when I woke up starving. I asked them for juice and a croissant, but when they discovered I was OWE, loaded me up with all I could carry, for free.
Maybe try that on your next BA s/haul. And let us know how you get on ........
#51
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
All you will get from me is a cheery hello and a bottle of water, these SCCMs who offer more are just making a rod for the own back and I question why they do this as BA would not back them up if there were complaints, I leave the rimming to those who specialise in that sort of thing.
#52
Join Date: Jan 2010
Posts: 7,464
All you will get from me is a cheery hello and a bottle of water, these SCCMs who offer more are just making a rod for the own back and I question why they do this as BA would not back them up if there were complaints, I leave the rimming to those who specialise in that sort of thing.
#53
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
Probably because we are tied to a trolley, just take a look at our crewing levels and the size of our Club cabins.
#55
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Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
It is utterly consistent on CX. Usually, the Purser of the cabin will welcome you, as well as the CSM equivalent at some point during the flight. It can be a little embarrassing in a full cabin sometimes, as I am not one to require smoke blown up my rear end. However, the welcomes are always very genuine, especially so if you have flown with the crew member before.
and not not to forget the MH crew who can do the 2 handed handshake which still to my very sceptical eye looks genuine
#56
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,535
#57
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
And no rimming involved.
#59
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,095
Of course just add salt and lime.
#60
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Coarse salt can be painful
Jokes aside, I have been offered things every now and then in short haul Y, but almost half the time, another passenger will try to piggy back off my “gift”, by saying “ I will have some champagne too”, which puts the CSD/M in an awkward position. Once they sent the other passenger a glass off white wine and sprite, the other passenger started grumbling, so handed him a glass of champagne, and all happy!
However, I can see how this can make it awkward for CC, so until BoB exceptions for Golds/GGLs etc are more defined, I will continue to turn down such requests. At best, you get a free glass of bubbly, at worst you annoy another passenger who sends in a complaint, and get the CC in trouble for something that was meant as a kind gesture... Golden Rule...
Jokes aside, I have been offered things every now and then in short haul Y, but almost half the time, another passenger will try to piggy back off my “gift”, by saying “ I will have some champagne too”, which puts the CSD/M in an awkward position. Once they sent the other passenger a glass off white wine and sprite, the other passenger started grumbling, so handed him a glass of champagne, and all happy!
However, I can see how this can make it awkward for CC, so until BoB exceptions for Golds/GGLs etc are more defined, I will continue to turn down such requests. At best, you get a free glass of bubbly, at worst you annoy another passenger who sends in a complaint, and get the CC in trouble for something that was meant as a kind gesture... Golden Rule...