To Fly. To Serve (notice) [data protection breach]
#16
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
#17
Original Poster
Join Date: May 2001
Location: South Coast, UK
Programs: BA Gold, QF LTG
Posts: 679
#18
Original Poster
Join Date: May 2001
Location: South Coast, UK
Programs: BA Gold, QF LTG
Posts: 679
It wasn't. I won't publish the name here, as out of curiosity / disbelief I was able to access their booking via MMB on ba.com.
As I mentioned in my original post, I don't know if all passengers were given the same voucher with this particular customer's details, or if each voucher was different. To be honest, I don't know which scenario is worse.
As I mentioned in my original post, I don't know if all passengers were given the same voucher with this particular customer's details, or if each voucher was different. To be honest, I don't know which scenario is worse.
#19
Join Date: Nov 2009
Posts: 201
Assuming that there hadn't already been a riot on board regarding the lack of catering, totally unnecessary of the captain to presume that his/her passengers would act like hooligans on board. That captain needs to reflect on their customer service delivery during their next appraisal.
#20
Join Date: Oct 2015
Location: Cape Town
Programs: BA Exec Gold , Qatar Priviledge Club Plat
Posts: 1,584
If you really wanted to get uptight about it , you could sue as it is pretty obvious your personal data was handed out to someone else. Let's hope none of those frequent flyer account scammers from China, who convert your points into hotels trips were onboard - they would of not believed their luck ! However I wouldn't go that far , but would complain and keep BA's reply to gage how serious they take it then attach it to the information commissioner to help provide more of a case that BA don't care or/and hardly acknowledge the incident that occurred.
#21
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Like any company indeed EU after May 2018, data protection will be an even bigger issue.
Breaches can lead to big fines under GDPR.
Breaches can lead to big fines under GDPR.
#22
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
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Assuming that there hadn't already been a riot on board regarding the lack of catering, totally unnecessary of the captain to presume that his/her passengers would act like hooligans on board. That captain needs to reflect on their customer service delivery during their next appraisal.
Another I know about was fined double that for sending an email to 'all' rather than as 'bcc'. The magnitude was more in relation to the nature of the subject of the email than the number of people affected.
#23
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
Actually, the captain IS in a customer facing role and not immune from treating customers with respect. BA acknowledges this in the surveys that they send out to customers, which ask about interaction had with BA pilots (ranging from announcements to face to face interactions on boarding, deplaning and in the cabin). I'm a fan of BA pilots as the majority have been brilliant with us, especially with our children. It was disappointing to read of this rather threatening announcement by the captain, on the assumption (as I previously stated) that there had not been preceding passenger aggression regarding the lack of catering.
#24
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,028
So I was on the later BA1454 and thought that what I experienced would be a one off but obviously not.
An hour and a half late but due to fog earlier so I can forgive that! But no catering (apparently the fogs fault) no toilets until we passed through 15000 ft and overhead locker broken so I/seat mate couldn’t put bags in (above 1D&F).
We got a £10 voucher which had to be used that day - relatively useless on a commuter flight where folks just want to get home,especially when late but I appreciated the gesture.
I disagree with an earlier CWS comment - on my flight there was a conscious decision made a while before our flight to depart withought catering - well that is what we were told by both the boarding ground staff and then the crew.
It was one of the worst flights north I have taken but the crew tried hard despite some crap through at them.
Aks120
An hour and a half late but due to fog earlier so I can forgive that! But no catering (apparently the fogs fault) no toilets until we passed through 15000 ft and overhead locker broken so I/seat mate couldn’t put bags in (above 1D&F).
We got a £10 voucher which had to be used that day - relatively useless on a commuter flight where folks just want to get home,especially when late but I appreciated the gesture.
I disagree with an earlier CWS comment - on my flight there was a conscious decision made a while before our flight to depart withought catering - well that is what we were told by both the boarding ground staff and then the crew.
It was one of the worst flights north I have taken but the crew tried hard despite some crap through at them.
Aks120
Last edited by aks120; Nov 4, 2017 at 3:41 pm
#26
Join Date: Dec 2015
Posts: 83
BA has a duty to report itself to the ICO after receiving inasmuchas's complaint, as the data breach will involve a large number of people. The OP ought to report it to the ICO her/himself as well, as in my experience companies and organisations are often reluctant to self report.
Also, BA has a duty to inform the person whose data they gave to the OP that there had been a data breach.
Whether or not the breach was deliberate is immaterial.
Also, BA has a duty to inform the person whose data they gave to the OP that there had been a data breach.
Whether or not the breach was deliberate is immaterial.
#27
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
So I was on the later BA1454 and thought that what I experienced would be a one off but obviously not.
An hour and a half late but due to fog earlier so I can forgive that! But no catering (apparently the fogs fault) no toilets until we passed through 15000 ft and overhead locker broken so I/seat mate couldn’t put bags in (above 1D&F).
We got a £10 voucher which had to be used that day - relatively useless on a commuter flight where folks just want to get home,especially when late but I appreciated the gesture.
I disagree with an earlier CWS comment - on my flight there was a conscious decision made a while before our flight to depart withought catering - well that is what we were told by both the boarding ground staff and then the crew.
It was one of the worst flights north I have taken but the crew tried hard despite some crap through at them.
Aks120
An hour and a half late but due to fog earlier so I can forgive that! But no catering (apparently the fogs fault) no toilets until we passed through 15000 ft and overhead locker broken so I/seat mate couldn’t put bags in (above 1D&F).
We got a £10 voucher which had to be used that day - relatively useless on a commuter flight where folks just want to get home,especially when late but I appreciated the gesture.
I disagree with an earlier CWS comment - on my flight there was a conscious decision made a while before our flight to depart withought catering - well that is what we were told by both the boarding ground staff and then the crew.
It was one of the worst flights north I have taken but the crew tried hard despite some crap through at them.
Aks120
I think that BA has cut corners so much that any disruption can affect its service in all possible ways including catering and service recovery. A bit sad I have to say.
#28
Join Date: Dec 2009
Location: Perth WA/ UK
Programs: BA Gold, Priority Club Gold, Accor Silver, Virgin Australia Gold
Posts: 1,750
couldn't they just offer some M&S items to CE passengers from what was left from previous flights? I mean I am sure BA could pay Tourvest for what has been given away for free.
I think that BA has cut corners so much that any disruption can affect its service in all possible ways including catering and service recovery. A bit sad I have to say.
I think that BA has cut corners so much that any disruption can affect its service in all possible ways including catering and service recovery. A bit sad I have to say.
#29
Join Date: Apr 2014
Location: Taif, KSA
Programs: BA GGL, HH Diamond
Posts: 1,908
/To the op; Please report your concerns to BA and then report it to the information commissioner, the only way BA will listen is with a hit in the pocket.
#30
Join Date: Mar 2015
Location: Tokyo
Programs: BA Gold, Marriott Platinum
Posts: 194
You actually went and accessed another person's booking on MMB? You complain here about data breaches but then actively go and use someone else's data to do the one thing that you are worrying about. I am shocked.