Hurricane Ophelia disruption [cancelled flights - 16 and 17 October 2017]
Oct 15, 2017, 8:35 am
#1
Original Poster
Join Date: Feb 2009
Posts: 209
Hurricane Ophelia disruption [cancelled flights - 16 and 17 October 2017]
My daughter took her boyfriend to Rome for the weekend as a birthday present. She has just checked her account to find her flight home on Monday has been cancelled, with no reason given. The message said to call BA, but needless to say she can’t get through, the usual “exceptionally high demand”.
With only two full days in Rome, it can’t be much fun trying to get through to BA. She can’t change it online, she tried. Fortunately she checked her account as she received no email or text.
She is silver and this was a reward booking. Any ideas? All she wants to do is get home ready for meetings on Tuesday, but where she stands with regards to claiming for hotel etc if she can’t be rebooked, would be helpful.
Sorted. After trying for a long time she finally got through. They tried to put her on a morning flight, losing a day in Rome but she finally got a later flight. Why on earth didn’t they text or email her?!
Thank you
With only two full days in Rome, it can’t be much fun trying to get through to BA. She can’t change it online, she tried. Fortunately she checked her account as she received no email or text.
She is silver and this was a reward booking. Any ideas? All she wants to do is get home ready for meetings on Tuesday, but where she stands with regards to claiming for hotel etc if she can’t be rebooked, would be helpful.
Sorted. After trying for a long time she finally got through. They tried to put her on a morning flight, losing a day in Rome but she finally got a later flight. Why on earth didn’t they text or email her?!
Thank you
Last edited by MzG; Oct 15, 2017 at 8:48 am
Oct 15, 2017, 8:54 am
#2
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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Posts: 15,926
There are other flights with avability, but she will need to call:Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing FCO on 16/10/17 0:00 for LHR
Flying BA
Point of Sale: UK
Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
BA 551 0 FCO LHR 320 Daily J4 C0 D0 R0 I0 Y2 B0 H0 K0 M0 L0 V0 N0 Q0 O0 S0 G0
16/10/17 8:00 16/10/17 9:50 77% / 22m
0 Connections
BA 553 0 FCO LHR 767 M,T,W,Th,F,Sa J4 C3 D0 R0 I0 Y9 B4 H0 K0 M0 L0 V0 N0 Q0 O0 S0 G1
16/10/17 11:45 16/10/17 13:35 76% / 23m
0 Connections
BA 549 0 FCO LHR 319 Daily J2 C1 D0 R0 I0 Y3 B2 H0 K0 M0 L0 V0 N0 Q0 O0 S0 G0
16/10/17 12:55 16/10/17 14:50 71% / 33m
0 Connections
BA 547 0 FCO LHR 321 Daily J4 C1 D0 R0 I0 Y9 B9 H4 K0 M0 L0 V0 N0 Q0 O0 S0 G3
16/10/17 15:10 16/10/17 16:55 52% / 28m
0 Connections
BA 559 0 FCO LHR 767 Su,M,T,W,Th,F J3 C1 D0 R0 I0 Y9 B9 H6 K2 M0 L0 V0 N0 Q0 O0 S0 G0
16/10/17 17:30 16/10/17 19:10 52% / 39m
0 Connections
BA 557 0 FCO LHR 321 Daily Flight Cancelled
16/10/17 18:45 16/10/17 20:30 54% / 29m
0 Connections
BA 555 0 FCO LHR 320 Su,M,W,Th,F,Sa J4 C2 D0 R3 I0 Y9 B9 H8 K4 M1 L0 V0 N0 Q0 O0 S0 G9
16/10/17 20:15 16/10/17 21:55 69% / 23m
1 Connection
BA (VY) 8106 0 FCO BCN 320 Daily Y0 B0 H0 K0 M0 L0 V0 N0 Q0 O0
16/10/17 7:00 16/10/17 8:55 95% / 26m
BA 473 0 BCN LHR 320 Daily J5 C3 D2 R0 I0 Y9 B3 H0 K0 M0 L0 V0 N0 Q0 O0 S0 G9
16/10/17 10:10 16/10/17 11:35 77% / 19m
1 Connection
BA (VY) 8106 0 FCO BCN 320 Daily Y0 B0 H0 K0 M0 L0 V0 N0 Q0 O0
16/10/17 7:00 16/10/17 8:55 95% / 26m
BA 479 0 BCN LHR 320 Daily J5 C0 D0 R2 I0 Y7 B6 H4 K2 M1 L0 V0 N0 Q0 O0 S0 G0
16/10/17 11:35 16/10/17 13:00 47% / 27m
Oct 15, 2017, 8:59 am
#4
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Results from https://www.ExpertFlyer.com
Code:
Flight Status Search:
Departing on 16/10/17
Flying BA flight 557
Flight Status Depart Location Depart Date Reliability Arrive Location Arrive Date
FCO Scheduled: 16/10/17 18:45 LHR Scheduled: 16/10/17 20:30
BA 557 Scheduled Term: 3 Estimated: 54% / 29m Term: 5 Estimated:
Gate: Actual: Gate: Actual:
Comments:
"DOBA557/16OCT
* OPERATIONAL FLIGHT INFO * BA 557 1 MO 16OCT17
CITY INFO HOUR (LOCAL)
FLIGHT CANCELLED 0900
ARPT
*1A PLANNED FLIGHT INFO* BA 557 1 MO 16OCT17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
FCO 1845 MO JCDRI/M YB/G 321 2:45
HKMLVNQOSG/G
LHR 2030 MO 2:45
COMMENTS-
1.FCO LHR - MEMBER OF ONEWORLD
2.FCO LHR - DEPARTS TERMINAL 3
3.FCO LHR - ARRIVES TERMINAL 5
4.FCO LHR - 9/ NON-SMOKING
5.FCO LHR - ET/ ELECTRONIC TKT CANDIDATE
6.FCO LHR - CO2/PAX* 135.16 KG ECO, 135.16 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
CONFIGURATION-
321 C 20 M 175
>"
Oct 15, 2017, 9:28 am
#5
Join Date: Feb 2010
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Posts: 425
Ophelia disruption [cancelled flights - 16 and 17 October 2017]
Was due to fly on BA1417 from BHD-LHR at 1505 in J and received text saying it was cancelled and I was rebooked onBA1423 at 0910.
Bit of a pain as staying over 2hrs from BHD. However silver line assistant said to book hotel in Belfast and put in claim to BA.
I assume other flights from BHD and DUB in afternoon and evening tomorrow also affected.
Bit of a pain as staying over 2hrs from BHD. However silver line assistant said to book hotel in Belfast and put in claim to BA.
I assume other flights from BHD and DUB in afternoon and evening tomorrow also affected.
Oct 15, 2017, 9:59 am
#6
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Posts: 50,262
BA reports this as "airport restrictions" which generally means ATC due to something such as weather. But, the reason is largely irrelevant.
There are services 5 minutes earlier to LGW, 1:15 later to LGW and 1:30 later to LHR, all of which appear to be availability.
Consider calling the US line which may not have such a long queue. The longer she delays in calling, the less availability there will be as passengers from her flight call in for rerouting.
BA's poor IT which does not permit online IRROPS rebooking is antiquated, but that is not a worthwhile complaint at this point and certainly will not be fixed before her flight.
There are services 5 minutes earlier to LGW, 1:15 later to LGW and 1:30 later to LHR, all of which appear to be availability.
Consider calling the US line which may not have such a long queue. The longer she delays in calling, the less availability there will be as passengers from her flight call in for rerouting.
BA's poor IT which does not permit online IRROPS rebooking is antiquated, but that is not a worthwhile complaint at this point and certainly will not be fixed before her flight.
Oct 15, 2017, 10:15 am
#8
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These are the flights that have been cancelled by Orphelia
We haven't had the rebooking process yet, but there are standard remedies in this situation for those with cancelled flights (refund/rebooking/going to somewhere else within 300 miles).
Gatwick and City-Stansted, no information yet.
In particular staff are being asked NOT to send people to London if there onward is cancelled, so airport staff may well push people on to alternative carriers instead. For anyone doing third country itineraries (e.g. starting or ending up in DUB), kindly note (or rue the consequences, as it were!).
Originally Posted by BA Internal
Strong winds are expected across the United Kingdom & Ireland on Monday 16th October 2017 due to Ex-Hurricane Ophelia tracking across Ireland.
Following a request from Heathrow Airport for capacity reduction the following services on Monday 16th October 2017 will be cancelled shortly:
· BA568 / BA569 LIN
· BA718 / BA719 ZRH
· BA942 / BA943 DUS
· BA442 / BA443 AMS
· BA322 / BA327 CDG
· BA398 / BA399 BRU
· BA986 / BA987 TXL
· BA368 / BA369 MRS
· BA556 / BA557 FCO
· BA1446 / BA1453 EDI
· BA1394 / BA1399 MAN
· BA910 / BA911 FRA
· BA734 / BA735 GVA
· BA956 / BA957 MUC
The following services on Monday 16th October 2017 will be cancelled due to reduced handling / winds predicted to exceed limits:
· BA1417 BHD
· BA1418 / BA1419 BHD
· BA1426 BHD
· BA835 DUB
· BA836 / BA837 DUB
· BA830 / BA829 DUB
· BA824 / BA823 DUB
· BA826 DUB
Following a request from Heathrow Airport for capacity reduction the following services on Monday 16th October 2017 will be cancelled shortly:
· BA568 / BA569 LIN
· BA718 / BA719 ZRH
· BA942 / BA943 DUS
· BA442 / BA443 AMS
· BA322 / BA327 CDG
· BA398 / BA399 BRU
· BA986 / BA987 TXL
· BA368 / BA369 MRS
· BA556 / BA557 FCO
· BA1446 / BA1453 EDI
· BA1394 / BA1399 MAN
· BA910 / BA911 FRA
· BA734 / BA735 GVA
· BA956 / BA957 MUC
The following services on Monday 16th October 2017 will be cancelled due to reduced handling / winds predicted to exceed limits:
· BA1417 BHD
· BA1418 / BA1419 BHD
· BA1426 BHD
· BA835 DUB
· BA836 / BA837 DUB
· BA830 / BA829 DUB
· BA824 / BA823 DUB
· BA826 DUB
Gatwick and City-Stansted, no information yet.
In particular staff are being asked NOT to send people to London if there onward is cancelled, so airport staff may well push people on to alternative carriers instead. For anyone doing third country itineraries (e.g. starting or ending up in DUB), kindly note (or rue the consequences, as it were!).
Oct 15, 2017, 10:18 am
#9
Join Date: Feb 2010
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I've already been rebooked onto an earlier flight from the 1417. ^ to ba for efficiency and helpful call centre staff member who assured me BA would cover hotel cost for earlier flight.
Oct 15, 2017, 10:19 am
#10
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http://www.flyertalk.com/forum/briti...isruption.html
Now circular link.
Last edited by corporate-wage-slave; Oct 15, 2017 at 11:18 am
Oct 15, 2017, 10:44 am
#11
Original Poster
Join Date: Feb 2009
Posts: 209
Thanks guys. Fortunately she eventually got through and has been rebooked. I think she was a bit peeved losing several hours of their Rome weekend, hanging on hold to BA. If only it had been possible to reschedule on line. Sigh
Oct 15, 2017, 1:26 pm
#12
Join Date: Nov 2016
Location: Milton Keynes
Programs: BA Gold
Posts: 202
EU-261 / BA0398 Cancelled, re routed 3hrs 20 later
Hi
mondays BA398 LHR-BRU cancelled. I’m re routed on the next departure, expected arrival 3hrs 20 later.
reason for the delay - airport restrictions.
mondays BA398 LHR-BRU cancelled. I’m re routed on the next departure, expected arrival 3hrs 20 later.
reason for the delay - airport restrictions.
assuming the landing is more then 3hrs late than the original booking can I still claim under EU-261?
Oct 15, 2017, 1:33 pm
#14
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Oct 15, 2017, 1:49 pm
#15
Join Date: Jul 2011
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When BA quotes Airport Restrictions then it generally means that Heathrow Airport have requested operators to reduce their schedules due forecast weather. The CAA have in the past quoted these flights on their website IIRC.