Is BA on a charm offensive?
Aug 26, 2017, 10:41 am
#16
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Aug 26, 2017, 11:13 am
#17
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,457
What I don't quite understand is that we are told that the CC have to account for everything on/off the trolley (hence the storm in the teacup, also being unable to give anything BoB to CE pax with no meal loaded) so how do they manage to do this without risking some serious repercussions? Or is it really a computer-authorised gesture?
Aug 26, 2017, 11:29 am
#18
Join Date: Aug 2014
Location: London
Programs: BAEC GGL/CCR, HH Diamond
Posts: 1,916
It's the other way round. CE (without a by-person consumption audit trail) given to ET pax.
Used to happen a lot more often before the lamentable BoB, presumably as crew had more time and it was seen as a more modest pleaser over the ET freebies compared to a big step up from nada
Used to happen a lot more often before the lamentable BoB, presumably as crew had more time and it was seen as a more modest pleaser over the ET freebies compared to a big step up from nada
Aug 26, 2017, 11:32 am
#19
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I suppose they could distribute CE drinks to ET passengers without having to account for it. Nice gesture in the current climate but first I hear of it.
Perhaps one of the crew took a shine to you.
Perhaps one of the crew took a shine to you.
Aug 26, 2017, 1:28 pm
#20
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
As a GCH and traveling in Y, I get treated like any non status passengers. Not even a special welcome like I have received from Finnair, Qatar and American Airlines. It is well known you would be more valued as a BA GCH on other OW partners than on BA. Some of the partners would also give you a newspaper, free drinks and snacks. Don't hold your breath, BA has no charm anymore to be able to use it to improve its image.
Aug 26, 2017, 1:33 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
It's all very hit and miss. With me as a mere silver, Mrs Firstlight and I were given champagne and a nice welcome flying in ET with the firstlight family to USA a few years back.
Nowadays I get welcomed in CW (sometimes) and totally ignored if I am in ET. Contrast that to economy on Qantas last year where I got treated as near royalty.
I really don't mind one way or another but consistency would be good!
Nowadays I get welcomed in CW (sometimes) and totally ignored if I am in ET. Contrast that to economy on Qantas last year where I got treated as near royalty.
I really don't mind one way or another but consistency would be good!
Aug 26, 2017, 3:30 pm
#23
Join Date: Oct 2008
Location: Isle of Skye, Scotland
Programs: BA gold
Posts: 3,902
It seems to be working for me but I'm still not loyal as I was. That said I'm not dreading future BA flights as much as in the recent past. An unexpected gold card renewal, then an op-up here and there and AUP options were much more open to me than in the past are nice sweetners.
Service on board is highly variable on the mixed fleet route between LHR and SYD, some great crews and some possibly the worst I've had on BA in the last 10+ years, so they really need to fix that.
Service on board is highly variable on the mixed fleet route between LHR and SYD, some great crews and some possibly the worst I've had on BA in the last 10+ years, so they really need to fix that.
Aug 26, 2017, 4:04 pm
#25
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Sometimes, I do get very good service, so the above statement is a little harsh but certainly true on occasions and posted to make BA6948 feel a little better than there is nothing personal!
Aug 26, 2017, 7:46 pm
#28
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,533
They are not going down they are trundling along the bottom and have been for a while. It will take more than charm, a tiny bottle of mediocre bubbles or new crockery to get them out of the self inflicted PR disaster they have become
Aug 26, 2017, 7:56 pm
#29
Join Date: Feb 2011
Location: London
Programs: BA Gold
Posts: 834
As a GGL and travelling in J, I get treated like any non status passengers.
Sometimes, I do get very good service, so the above statement is a little harsh but certainly true on occasions and posted to make BA6948 feel a little better than there is nothing personal!
Sometimes, I do get very good service, so the above statement is a little harsh but certainly true on occasions and posted to make BA6948 feel a little better than there is nothing personal!
Maybe the free champagne is offered when we're in a minority. It's happened to me once on a flight back from Budapest. Also, maybe return flights are more likely as the crew will know if they have any spare.
Aug 27, 2017, 3:21 am
#30
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
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