OnslowSW7

given the recent negative sentiment towards BA felt by many FF (and infrequent flyers), I am wondering if they are on some sort of charm offensive for GCH/GGL. I've noticed a few folks have posted that when travelling in economy they've been give a bottle of fizz from the trolley.

Now I rarely get an upgrade, and since BoB was introduced I've only ever been given a bottle of water for gratis. However, on today's flight from BHD to LHR, when the trolley appeared the crew gave me a bottle of Castlenau. It was a nice gesture and appreciated.

But this incident, and that it seems to have also happened to a few FT contributors, made me wonder if BA are actually trying to woo us again. Have many people here had a freebie from the trolley while in ET? Just wondering...

YorkieFlyer

In answer to the title, I very much doubt it

subject2load

BA on a charm offensive ........ ??

Have you seen some of the responses from Customer Relations, reproduced here just recently by various aggrieved FT-ers (including some with high level status) ??

Fitch

I don't even get a hello, let alone a bottle of bubbly

Cymro

More offensive than charm, I think.

OnslowSW7

I'll put my free bottle of fizz down to some sort of random computer generated act rather than an attempt to focus on re-establishing some sort of customer loyalty or appreciation!

orbitmic

Basically, no.

Bar Operator

Doubtful. Sounds like you just had an engaging SCCM who wanted to demonstrate they personally still care about their customers . With so much bad press and so many service failures, that's good to read.

I'm not aware of any specific company initiative directing managers to give away a small bottles of bubbly. Though maybe they were fishing for a Golden Ticket

firstlight

It's all very hit and miss. With me as a mere silver, Mrs Firstlight and I were given champagne and a nice welcome flying in ET with the firstlight family to USA a few years back.

Nowadays I get welcomed in CW (sometimes) and totally ignored if I am in ET. Contrast that to economy on Qantas last year where I got treated as near royalty.

I really don't mind one way or another but consistency would be good!

simons1

Is it 1st April already?

HIDDY

I wonder what would have happened had you said you'd much prefer a strong cup of tea instead?

FlyerTalker688786

You mean strongER?

jday

Random good luck. I haven't received anything in ET before or after the introduction of BoB

lhrtolgw

There was a spate of people being upgraded for a Golden Ticket. Perhaps this is the new approach adopted by certain people.

Worcester

Not that I have seen, still the

thing going on.