Cancellation well handled
Aug 11, 2017, 3:37 pm
#16
Original Poster
Join Date: Oct 2006
Location: Edinburgh
Programs: BA, LH
Posts: 64
Maybe I'm very odd and old fashioned, but I personally do not look for compensation where a changed notified in advance and then adapted to suit my needs delivers what I am expecting. In this case the OP gets to try out the AA product and the lounges in T3 and seems happy with that resolution.
I'm afraid the constant pursuit of compensation is not going to have a pleasant effect on most people, who will end up paying more so that the more litigious can gain their reward.
I'm afraid the constant pursuit of compensation is not going to have a pleasant effect on most people, who will end up paying more so that the more litigious can gain their reward.
Aug 12, 2017, 2:00 am
#17
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC, IC Plat Amb, LH FTV
Posts: 1,952
That's pretty much the way I see it. I wouldn't be afraid to seek compensation in the event of bad or non-delivered service or if we'd been left out of pocket. But in this case BA have gone to good lengths to maintain our goodwill. Maybe I'm just very odd and old-fashioned too