BA Exec Club website does NOT show availability
Jul 21, 2017, 11:01 am
#1
Original Poster
Join Date: Jul 2005
Programs: co,ba,us,starwood,ua
Posts: 44
BA Exec Club website does NOT show availability
It seems curious to me that almost every provider of services (airlines,hotel,cellular etc.) encourages their customers to go to their websites to transact business rather than using the phone, the BA website shows no availability, but when you call the Exec Club (after a 20 minute hold) there is plenty of availability. Seems like a combination of lousy customer service as well as faulty website design . All i was trying to do was to fly with my wife.
Jul 21, 2017, 11:05 am
#2
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
It seems curious to me that almost every provider of services (airlines,hotel,cellular etc.) encourages their customers to go to their websites to transact business rather than using the phone, the BA website shows no availability, but when you call the Exec Club (after a 20 minute hold) there is plenty of availability. Seems like a combination of lousy customer service as well as faulty website design . All i was trying to do was to fly with my wife.
Apart from those current issues, and unless looking for EI/AS reward flights, BA.com doesn't usually show anything different compared to what the phone agents see.
Jul 21, 2017, 11:07 am
#3
Join Date: Jan 2010
Posts: 7,464
What is it you are searching for? There is a known issue with AA rewards currently not showing up on BA.com, and I think JL reward flights too. There is a thread discussing this and it is mentioned on the issues thread.
Apart from those current issues, and unless looking for EI/AS reward flights, BA.com doesn't usually show anything different compared to what the phone agents see.
Apart from those current issues, and unless looking for EI/AS reward flights, BA.com doesn't usually show anything different compared to what the phone agents see.
Jul 21, 2017, 11:14 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
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Location: Leeds, UK
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Yes, sorry forgot about that one. There is a thread somewhere discussing it. Are the CX flights bookable over the phone even when blocked online close to the flight?
Jul 21, 2017, 11:17 am
#6
Join Date: Jan 2010
Posts: 7,464
Jul 21, 2017, 12:29 pm
#7
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