stevie

Having given up on BA I had a couple of decent flights from SEA/DFW last month and decided to buy a CW ticket direct to ICN (normally would be CX through HKG).

Settled in for the flight and was surprised no drinks service before the meal. The food came around and I asked why there was not and was told this is a 'reduced/limited service flight'. Crew were nowhere to be seen after the meal, so I went to the galley and asked what was up. The crew were very nice but simply stated service was reduced and therefore normal offerings were not there. They had no snacks available or nothing was set up.

I paid a D class fare for this and was very disappointed with the whole experience. So much so that I will go back to my CX/AA/QR non-direct routings going forward.

Will I complain to BA - no I will just not use them going forward.

Anybody know why this 'limited/reduced service' was in place?
Flew last Sunday.

Ldnn1

Was this due to the strike?

s0ssos

Why did you go back to BA if you have given up on them?

stevie

Had a couple of decent flights last month. Albeit in F and 64K.

ajeleonard

Ask for a reduced price to go with the reduced service

Flexible preferences

I'm guessing it was. It has the feel of a work-to-rule type attitude - perhaps expressing anger towards their employer without actually striking. Really not good.

sts603

Is ICN a MF flight?

Either way, crew participating in such actions should be fired. Full stop.

SWISSBOBBY

work to rule should still provide the prescribed service...

Flexible preferences

Yes, that's true. I wonder what was going on? Some kind of passive aggressive attack? Odd.

windowontheAside

ICN is indeed a MF route.

sts603

Appalling. Any signs of this on WW routes? (flying to IAD this weekend)

In any event, this is inexcusable. BA needs to discipline (in my opinion terminate) such crew members. But they also need to make good to the customers.

Ldnn1

I didn't mean in terms of work to rule. Rather, there may have been a reduced number of cabin crew onboard (obviously still within regulations) and therefore a reduced service offered.

Didn't that happen last time?

bmiStar

Why?
The reduced crew were providing the reduced service that Ba have set as fall back during the strike disruption. Statements from Ba that say 99.5% of all flights are operating clearly deflect that, on-board it is not normal, or close to 99.5% normal.

sts603

Sorry, my response was based on this being a CC-initiated work slow down. If they were working to the standard set out by BA, then the only action that should be taken is compensation from BA to its customers.

That said, I find it hard to believe that BA cut the pre-dinner drink service and Club Kitchen out due to having one less crew member!

stevie

If reduced service was implemented by BA (and not crew) then they should have told us in advance and offered full refund. I would have taken it and gone with CX who were cheaper. Not looking forward to my return this weekend.