Confused Over Award Change Fees
Jun 29, 2017, 8:39 pm
#1
Original Poster
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Confused Over Award Change Fees
I'm holding SEA-LHR-ZRH-LHR-SEA. No stopover at LHR. Frist class award using Chase 2-4-1 companion award. I may want to change the return to VCE-LHR (stopover at LHR)- SEA. If I want to change the return I understand more miles will be needed. What BA fees will be incurred since I have to call BA to do this, plus changing the return point from ZRH to VCE? All can be done in one call, but involves two of us. Not concerned about the additional Avios or taxes, just the additional BA change/phone fees.
Jun 29, 2017, 9:41 pm
#2
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
I'm not sure this would be allowed, since you're looking to change bands/zones.
If they do allow it, it'll be at least USD55.00 per person, plus any difference in taxes, fees and charges, and the offline processing fee of USD25.00pp. The offline fee would apply.
If they do allow it, it'll be at least USD55.00 per person, plus any difference in taxes, fees and charges, and the offline processing fee of USD25.00pp. The offline fee would apply.
Jun 30, 2017, 1:39 am
#4
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Just to confirm what JAXBA noted, any award booking changes must be made to another destination within the same avios band, you can't change to a destination in different band and if you did need to do so your only option would be to cancel and rebook.
Jun 30, 2017, 7:50 am
#5
Original Poster
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
This is all very confusing. Is there someplace where I can read the rules about what you are saying? I guess returning from VCE is the problem. Can I book SEA-LHR-ZRH plus LHR-SEA and just get a separate ticket VCE-LHR?
Jun 30, 2017, 7:59 am
#6
Join Date: Aug 2013
Posts: 8,771
As KARFA notes, the rules of avios bookings are that you cannot change your routing from one zone to another - you can only change within the same zone.
You can instead cancel the whole thing and rebook. However, you should only do this if there is still avios availability on all your desired flights, as if you cancel your existing booking it isn't guaranteed that your cancelled award seats will become available again.
The zone bandings are set out here: http://www.flyertalk.com/forum/briti...l#post27691531
Jun 30, 2017, 8:22 am
#8
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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The rules are all on ba.com under executive club terms, but tbh for an understandable version I would use the stickies on here and specifically the guide Ldnn1 has linked to.
Jun 30, 2017, 9:05 am
#9
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Jun 30, 2017, 10:09 am
#10
Original Poster
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Thanks. I found the rules and indeed it says I can't make any changes that require a change in the number of Avios points. We have decided we are going to do this open jaw trip so I guess I will have to call BA in order to book this award travel. Will they waive the fee for calling since it's not something that can be booked online?
Jun 30, 2017, 11:15 am
#11
Join Date: Aug 2013
Posts: 8,771
Thanks. I found the rules and indeed it says I can't make any changes that require a change in the number of Avios points. We have decided we are going to do this open jaw trip so I guess I will have to call BA in order to book this award travel. Will they waive the fee for calling since it's not something that can be booked online?
Jun 30, 2017, 12:16 pm
#12
Original Poster
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
No. We were undecided whether to return from ZRH or from VCE. I was just going to book the roundtrip to ZRH and then later change the reservation to return from VCE. But we've settled on going to ZRH and returning from VCE.
Just wondering if I have to pay the call center fee since open jaws can't be reserved online.
Just wondering if I have to pay the call center fee since open jaws can't be reserved online.
Jun 30, 2017, 12:18 pm
#13
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
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No. We were undecided whether to return from ZRH or from VCE. I was just going to book the roundtrip to ZRH and then later change the reservation to return from VCE. But we've settled on going to ZRH and returning from VCE.
Just wondering if I have to pay the call center fee since open jaws can't be reserved online.
Just wondering if I have to pay the call center fee since open jaws can't be reserved online.
Jun 30, 2017, 1:17 pm
#14
Original Poster
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
One other question. If I book the award on the phone and later need to change just the date, can I do that online or do I have to call?
Jun 30, 2017, 1:31 pm
#15
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