What's the point of asking me to go to the website when I'm calling the Gold line?
Jun 20, 2017, 10:35 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
What's the point of asking me to go to the website when I'm calling the Gold line?
I needed to update my passport information - which the website does not allow any changes. Why on earth not?
So I called the Gold Line only to be told that due to high number of calls, go to the website and then it hung up on me.
So I called the Gold Line only to be told that due to high number of calls, go to the website and then it hung up on me.
Jun 20, 2017, 10:39 am
#2
Join Date: Mar 2017
Programs: BAEC GGL
Posts: 261
The whole experience of trying to speak to a person at BA can be really quite tedious. Once you get through they tend to be good but getting that far is a challenge.
My personal bugbear is that when calling the international number from abroad on my UK mobile, I get a message saying I'm calling from a UK number so please re-dial on some other number. Which is number which doesn't work internationally. Googling for US number follows...it annoys me vastly..
My personal bugbear is that when calling the international number from abroad on my UK mobile, I get a message saying I'm calling from a UK number so please re-dial on some other number. Which is number which doesn't work internationally. Googling for US number follows...it annoys me vastly..
Jun 20, 2017, 11:04 am
#3
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
I think the website mention is a standard across airlines' call centers. However when I hear that, I can't but think that If I am calling it's because website can't help or it's not possible to reach... no?
Specific to BA I wonder how recently were indeed changed the mentioned options in the recorded message... ("please listen carefully, our options are recently changed")
PS
I had to call this morning (before 8am UK time) and I had no wait. Very happy with my call times and result, very sad to know that they are going to change (enhance?) the gold line...
Specific to BA I wonder how recently were indeed changed the mentioned options in the recorded message... ("please listen carefully, our options are recently changed")
PS
I had to call this morning (before 8am UK time) and I had no wait. Very happy with my call times and result, very sad to know that they are going to change (enhance?) the gold line...
Jun 20, 2017, 12:10 pm
#5
Join Date: Dec 2013
Location: Ancaster, ON, Canada
Programs: BA Gold, IHG Plat, Hilton Gold
Posts: 487
I've called the Gold line 3 times in the last week and never waited more than 30 seconds to be connected and the agents have been excellent every time.
The only thing that I wonder is whether the Gold line is really 'a thing' or just a queue jump. They answer the call with generic greetings "Thanks for calling the executive club" not "Thanks for calling the Gold line"......and on a couple of occasions I've been asked what status I am, which surely they would know if they only dealt with GC holders......
The only thing that I wonder is whether the Gold line is really 'a thing' or just a queue jump. They answer the call with generic greetings "Thanks for calling the executive club" not "Thanks for calling the Gold line"......and on a couple of occasions I've been asked what status I am, which surely they would know if they only dealt with GC holders......
Jun 20, 2017, 3:48 pm
#6
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
Jun 20, 2017, 11:21 pm
#8
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,100
BA set to outsource its Manchester and Newcastle call centres
I've called the Gold line 3 times in the last week and never waited more than 30 seconds to be connected and the agents have been excellent every time.
The only thing that I wonder is whether the Gold line is really 'a thing' or just a queue jump. They answer the call with generic greetings "Thanks for calling the executive club" not "Thanks for calling the Gold line"......and on a couple of occasions I've been asked what status I am, which surely they would know if they only dealt with GC holders......
The only thing that I wonder is whether the Gold line is really 'a thing' or just a queue jump. They answer the call with generic greetings "Thanks for calling the executive club" not "Thanks for calling the Gold line"......and on a couple of occasions I've been asked what status I am, which surely they would know if they only dealt with GC holders......
I used the non 800 number, calling from Belgium.