HIDDY

To be fair on here we only usually get to hear the 'complaints' that aren't handled to the customers liking and of those we only get to hear one side of the story.
As the OP's main complaint seems to centre around the meals which weren't ordered through the normal chanel (MMB) I'm not so sure this is as big a BA fail as you're making it out to be.

haroon145

not just the meals but the cleanliness as well- if social media confirmed they ordered my meals and they are a contact channel for ba then they need to be held accountable for their failing

mikeyfly

What price would you put on this ?

haroon145

for me it's quite difficult to say that's why I've asked others but it's significant due to the length of the flight

NWIFlyer

I would ask for 10k Avios rather than a monetary value, on the basis the experience was spoiled and that's a known figure BA has compensated to recently.

apollo00

I think you may have trouble claiming the value is greater due to the flight length, I agree it makes it more problematic practically but that's not really a factor in the amount you can claim as the value of 'a meal' remains the same.

Also, that you were offered a special meal which you declined would also be in BAs favour (I'm not saying your reason for doing so wasn't good but if you were offered something suitable diet wise and declined then that's going to complicate your argument).

I've no idea what / how much you might claim for an inadequately cleaned cabin as you've not really suffered any loss there.

I suspect you may get something from CEDR as there is some merit to your complaints but I'd not expect very much at all. I'd ballpark £50-100 as very rough amount - so much the same as BA's 10,000 avios standard offer in real value.

Though...my experience is with money claim online / small claims, I've yet to try my luck with CEDR and their approach is more 'common sense' than strict application of the law as mentioned before...

chgoeditor

If you're complaining about the cleanliness, it's worth noting that you probably shouldn't be describing what you found as a tampon (presuming that's the label you're applying to the item in the first photo).

Often1

First, as a practical matter, OP ought to submit a written note to BA's customer service listing in clear & concise language what went wrong, e.g., failure to load a special meal and fact that what was offered did not look tasty AND then that the cabin was not clean. I would refrain from the assertion that the fluid was urine and simply state that it looked like it. This ought to be 3-4 short declarative sentences.

Forget telephone, Twitter and the like. These sorts of things are best and most effectively in clear & effective prose rather than asking questions. There is a free webform for this purpose.

As to the value of the mess, the value of the meal is the value of the meal. BA goes through CEDR, MCOL, and small claims proceedings all the time and certainly has priced out a CW meal. These are legal -- or alternative dispute -- systems, not customer service commentary sites. I would expect GBP 25-30 and, of course, a refund of the GBP 25 filing fee (same with MCOL or small claims.

This is why OP will likely do better through the customer service route. That is more focused on customer satisfaction and brand than it is on valuation.

But, if OP is a minimum wage worker, he has already expended more time than he will see compensated.

Takiteasy

if that's what they are known to offer easily, the request should be much higher, like 50k Avios. It does not mean the OP should not accept 10k if offered this during the process, but lowballing the request makes it almost unworthy.

haroon145

yes I have spent time but it's more the frustration and I don't think writing will make any difference as they are sending me a cedr letter

NWIFlyer

I haven't been through the CEDR process, but I would say a reasonable expectation - and 10k is the high end here based on BA's compensation 'matrix' as we understand it, so 5k is equally possible - would sit better and be far more likely to find success than something wholly unrealistic. CEDR is not a negotiation process, it is arbitration. Ask for 10k, probably get it. Ask for 50k - you might just get nothing and end up with a £25 bill.

apollo00

I'd caution against this - this isn't a negotiating position you're taking with CEDR and making unreasonably high claims will work against you in both CEDR and MCOL (if it comes to that).

50k avios is quite a lot however you value them and could be seen as an unreasonable request in this case I htink...

HiSo

OP - I think you're onto a hiding to nothing regards the special meal.

Though, you might be the first person ever to have preordered their CW food via Twitter. That's some accomplishment in itself.

Did BA apologise for the rest of the mess?

edi-traveller

Were you on the phone to the Twitter team?

Is that even possible?

headingwest

Yes, to be accurate they call themselves the social media team. They've called me back a few times after sending DMs via Twitter.