STN Lounge no contract!
Jun 3, 2017, 11:22 am
#1
Original Poster
Join Date: Mar 2017
Programs: ba exec club
Posts: 126
STN Lounge no contract!
Flying STN-LIN this evening in CE.
Entered the lounge to be told alongside another couple that BA hadn't signed the contract for use of the lounge beyond May....
Another fantastic impression of this premium airline...
Entered the lounge to be told alongside another couple that BA hadn't signed the contract for use of the lounge beyond May....
Another fantastic impression of this premium airline...
Jun 4, 2017, 2:13 am
#6
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Jun 4, 2017, 2:53 am
#7
Join Date: Feb 2006
Location: London
Programs: BAEC
Posts: 2,644
No doubt the lounge company was very aware of the deadline and were making efforts to renew before 1 June. The lack of lounge is sad to see, but sadly in line with expectations.
Jun 4, 2017, 3:04 am
#8
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I assume BA's logic is that there is no lounge at LCY therefore there need not be one at STN.
CE has very few benefits nowadays - seating is the same as Y, catering needs improvement. To add no lounge access to an already reduced product is very poor.
Having never had the 'pleasure' of going to STN, I can only imagine what that was like, having paid a premium for CE you would expect more than some catering onboard to differentiate between that and Y.
Very poor show. I hope that you get a handful of avios as a service recovery.
CE has very few benefits nowadays - seating is the same as Y, catering needs improvement. To add no lounge access to an already reduced product is very poor.
Having never had the 'pleasure' of going to STN, I can only imagine what that was like, having paid a premium for CE you would expect more than some catering onboard to differentiate between that and Y.
Very poor show. I hope that you get a handful of avios as a service recovery.
Jun 4, 2017, 3:05 am
#9
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
Did you raise wth the BA staff at the gate?
Jun 4, 2017, 3:58 am
#10
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Jun 4, 2017, 5:30 am
#11
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
At least with LCY it's designed for a quick transit through, where lounge time would be minimal anyway (when things are working). STN is an absolute mess of an airport where you simply can't rely on turning up 40 minutes before and getting on the flight, with the only thing to commend it being the lounge - if this is deliberate, rather than just not getting the deal done in time, this is a really poor show from BA, certainly for CE passengers.
Jun 4, 2017, 5:32 am
#12
Original Poster
Join Date: Mar 2017
Programs: ba exec club
Posts: 126
Stansted is a horror trust me, was an awful wait especially when I was there 2 hours before departure!
Gate staff were a mess, Menzies used at STN and boarding was done late and manually even though the plane had been ready for a good half hour.
Gate staff were a mess, Menzies used at STN and boarding was done late and manually even though the plane had been ready for a good half hour.
Jun 4, 2017, 5:34 am
#13
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
I wonder if this was an oversight rather than a deliberate decision not to offer lounge access. Let BA know, if there are no complaints then it will be seen as a tacit approval.
Jun 4, 2017, 9:20 am
#14
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,111
Assuming you have fast track (you can buy it for a fiver), then pass the fast track entry check about 1h10m before departure and you'll be in the departure lounge about 10 minutes before the gate is announced, which gives you time to peruse the food selection, buy something, and then go to the gate where there is plenty of seating. Minimise your time in the overcrowded retail mall they call "departures".
(I'm sure sometimes people have to arrive earlier than that, but if you can choose your arrival time that's the way to do it).
