Day 22 and still no refund from BA
May 20, 2017, 8:44 am
#1
Original Poster
Join Date: Jan 2009
Location: London, UK
Programs: VS Gold, BAEC Gold
Posts: 102
Day 22 and still no refund from BA
22 days ago I cancelled Avios booked flights so that I could get my Amex 2 for 1 voucher back to use on another flight.
22 days on I still don't have the miles, money or voucher refunded.
I've tried ring BA customer services, emailing them and even resorting to Twitter. Still nothing, other than "it's being processed".
Any advice on how I can actually get BA to do something so simple would be most welcome.
Thank you.
22 days on I still don't have the miles, money or voucher refunded.
I've tried ring BA customer services, emailing them and even resorting to Twitter. Still nothing, other than "it's being processed".
Any advice on how I can actually get BA to do something so simple would be most welcome.
Thank you.
May 20, 2017, 10:06 am
#2
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Reasonably common if cancelling a Reward booking that has had changes - had yours? I've had experiences of 3/4 chases and up to a month to get money back in the past. Usually the Avios are instant which is good if rebooking immediately
May 20, 2017, 12:45 pm
#4
Join Date: Oct 2004
Location: Boston, London
Programs: BA GGL/GfL
Posts: 321
This was exactly my experience as well.
May 20, 2017, 12:45 pm
#5
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Should have been instant. Past experience has taught me to never close the call until BA confirm to me that both voucher and Avios have been refunded and I can see them in my account. Otherwise you are at the mercy of the utterly useless customer services.
Raise your complaint on Twitter. It tends to work better than email or calling time and again.
Raise your complaint on Twitter. It tends to work better than email or calling time and again.
May 20, 2017, 12:54 pm
#6
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
May 21, 2017, 4:30 am
#7
Original Poster
Join Date: Jan 2009
Location: London, UK
Programs: VS Gold, BAEC Gold
Posts: 102
No changes, just a straight cancellation. Really is very poor.
May 21, 2017, 6:28 am
#8
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Call back and insist on the 'Oceanwave' remarks being resolved. This will get the Avios and voucher back, or at least a better explanation of why they are stuck.
May 22, 2017, 2:25 pm
#11
Original Poster
Join Date: Jan 2009
Location: London, UK
Programs: VS Gold, BAEC Gold
Posts: 102
Update. BA have now said they have raised it internally and I will get an answer within 5 working days. They are refusing to let me speak to a manager or anyone higher and have instead referred me to the CEDR!
I have phoned AMEX and asked to dispute the transactions. Slightly surreal conversation given I have a BA AMEX!
Coming from someone who used to be BA Gold and was about to start flying BA regularly again, they have ensured that I will never use them again unless they are the only option. Complete shambles of an airline.
I have phoned AMEX and asked to dispute the transactions. Slightly surreal conversation given I have a BA AMEX!
Coming from someone who used to be BA Gold and was about to start flying BA regularly again, they have ensured that I will never use them again unless they are the only option. Complete shambles of an airline.