BA.com outage 26/04
Apr 26, 2017, 9:11 am
#2
Join Date: Jul 2016
Location: Cornwall
Posts: 774
wow - not again! Same for me.
Who on earth thought that outsourcing the IT to TCS was a good idea.. I also heard from a BA staffer that they cut back on staff in data center looking after the hardware. This must lost them a tidy sum. Hopefully they have been clever enough to put in SLA/Downtime fines in their contract.
Who on earth thought that outsourcing the IT to TCS was a good idea.. I also heard from a BA staffer that they cut back on staff in data center looking after the hardware. This must lost them a tidy sum. Hopefully they have been clever enough to put in SLA/Downtime fines in their contract.
Apr 26, 2017, 9:12 am
#3
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
Down for me too but there's already a thread for all these problems which I presume a Mod will move this to......
http://www.flyertalk.com/forum/briti...tter-free.html
http://www.flyertalk.com/forum/briti...tter-free.html
Apr 26, 2017, 9:23 am
#5
Original Poster
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
What annoys me is that BA.com Twitter team is usually oblivious to this for the first hour.
People keep saying something's wrong but they insist it's all working "and you need to clear your temporary internet files" or some random non-answer. Apparently (according to twitter) phone booking is also impossible now.
People keep saying something's wrong but they insist it's all working "and you need to clear your temporary internet files" or some random non-answer. Apparently (according to twitter) phone booking is also impossible now.
Apr 26, 2017, 9:32 am
#6
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,507
What annoys me is that BA.com Twitter team is usually oblivious to this for the first hour.
People keep saying something's wrong but they insist it's all working "and you need to clear your temporary internet files" or some random non-answer. Apparently (according to twitter) phone booking is also impossible now.
People keep saying something's wrong but they insist it's all working "and you need to clear your temporary internet files" or some random non-answer. Apparently (according to twitter) phone booking is also impossible now.
I assume the twitter operators are the same people who reply to customer service emails. In other words, totally useless and lacking the required knowledge and/or training.
Apr 26, 2017, 9:33 am
#7
Join Date: Apr 2017
Location: CBG, RIX, SYD
Programs: BAEC Gold, QFF Bronze
Posts: 11
I downloaded an app update earlier today and when i opened the app found that my upcoming flights had disappeared. Tried to re-enter them but got error messages that told me to log out and re-enter. Did that and now cant log back in. The other gripe I have that i haven't been able to select my seats on my upcoming AY metal BA coded flights. The app is steadily becoming useless.
Apr 26, 2017, 9:39 am
#8
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
wow - not again! Same for me.
Who on earth thought that outsourcing the IT to TCS was a good idea.. I also heard from a BA staffer that they cut back on staff in data center looking after the hardware. This must lost them a tidy sum. Hopefully they have been clever enough to put in SLA/Downtime fines in their contract.
Who on earth thought that outsourcing the IT to TCS was a good idea.. I also heard from a BA staffer that they cut back on staff in data center looking after the hardware. This must lost them a tidy sum. Hopefully they have been clever enough to put in SLA/Downtime fines in their contract.
Apr 26, 2017, 9:46 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
I think it may be back now, it's working for me on Android app, whereas it was down a brief while ago. I'm in the Heathrow complex.
Apr 26, 2017, 10:59 am
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
I don't think it was the case anyone said they have nothing to do with outsourcing, it was that when IT issues occurred it is not clear:
a) whether it was at a part of BA where the IT was outsourced; and
b) that the failure was a result of the outsourcing per se and/or the quality of the outsourcing, and would not have occurred if the outsourcing hadn't taken place.
I am not sure which of your posts details answers to a) and b), could you link to it please? Without evidence of a) and b) I don't think one is able to draw the conclusion that all IT outages are a result of outsourcing as you keep suggesting in posts on any IT issue thread recently.
Also as a former BA IT person I am sure you are completely objective of course
Last edited by KARFA; Apr 26, 2017 at 1:13 pm Reason: Spelling error
Apr 26, 2017, 11:12 am
#13
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
I downloaded an app update earlier today and when i opened the app found that my upcoming flights had disappeared. Tried to re-enter them but got error messages that told me to log out and re-enter. Did that and now cant log back in. The other gripe I have that i haven't been able to select my seats on my upcoming AY metal BA coded flights. The app is steadily becoming useless.
Apr 27, 2017, 5:05 am
#14
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,990
Apr 27, 2017, 11:20 pm
#15
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531