Lack of ability to offer compensation, toothless customer service
Apr 20, 2017, 9:02 am
#46
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
I find it sad that people can no longer amuse themselves without electronics. I would rather become engrossed in a great (non-fiction) book and learn something than watch yet another mind-numbing show or movie. I never get on a plane without a good book. In fact I seldom go anywhere without one.
In fact the more I look at that post the more it just looks like you want to belittle the OP.
Apr 20, 2017, 4:38 pm
#47
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,946
I do not think time elapsed since the last upgrade has much effect. I had an upgrade in October 2015 then another in December 2015, then nothing since
Apr 22, 2017, 10:42 am
#48
Join Date: Nov 2011
Location: MCO
Programs: Hilton Diamond, AA PP
Posts: 541
wow. judgmental much? I love to read, I love the theatre and sometimes I love to watch Arnie let rip with a machine gun. It's also just part of the product and so should be there or be compensated for.
In fact the more I look at that post the more it just looks like you want to belittle the OP.
In fact the more I look at that post the more it just looks like you want to belittle the OP.
Apr 22, 2017, 11:54 am
#49
Join Date: Nov 2003
Location: Scotland
Programs: BA silver
Posts: 1,850
Welcome to BA in 2017. Bring your own food due to reduced offerings (longhaul) or in case they fail to stock enough (short haul). Bring your own entertainment in case their IFE does not work. Bring your own wipes to clean the seat in case the cleaners have not done their job. Desperate times.
I think thoughts on the double booking and the lack of being upgraded have been voiced enough and neither of these is BAs fault. But a paltry £40 for no entertainment is ridiculous. But then the OP should have rushed from the gates to buy books of course!
Why doesn't BA stop all the need for complaints or unhappy customers with no entertainment by doing what they used to do- provide a preloaded laptop with a selection of movies and tv programmes? Wouldn't take many £40 compensation payouts to make it viable to BA and keep customers happy.
Apr 22, 2017, 1:41 pm
#50
Join Date: Aug 2004
Programs: Meh
Posts: 2,599
And what's even worse, there always seems to be folks here who don't know why others would expect anything at all, if something that you are told you have by BA, doesn't happen.
I think thoughts on the double booking and the lack of being upgraded have been voiced enough and neither of these is BAs fault. But a paltry £40 for no entertainment is ridiculous. But then the OP should have rushed from the gates to buy books of course!
Why doesn't BA stop all the need for complaints or unhappy customers with no entertainment by doing what they used to do- provide a preloaded laptop with a selection of movies and tv programmes? Wouldn't take many £40 compensation payouts to make it viable to BA and keep customers happy.
I think thoughts on the double booking and the lack of being upgraded have been voiced enough and neither of these is BAs fault. But a paltry £40 for no entertainment is ridiculous. But then the OP should have rushed from the gates to buy books of course!
Why doesn't BA stop all the need for complaints or unhappy customers with no entertainment by doing what they used to do- provide a preloaded laptop with a selection of movies and tv programmes? Wouldn't take many £40 compensation payouts to make it viable to BA and keep customers happy.
Apr 22, 2017, 2:51 pm
#51
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
And what's even worse, there always seems to be folks here who don't know why others would expect anything at all, if something that you are told you have by BA, doesn't happen.
I think thoughts on the double booking and the lack of being upgraded have been voiced enough and neither of these is BAs fault. But a paltry £40 for no entertainment is ridiculous. But then the OP should have rushed from the gates to buy books of course!
I think thoughts on the double booking and the lack of being upgraded have been voiced enough and neither of these is BAs fault. But a paltry £40 for no entertainment is ridiculous. But then the OP should have rushed from the gates to buy books of course!
Why doesn't BA stop all the need for complaints or unhappy customers with no entertainment by doing what they used to do- provide a preloaded laptop with a selection of movies and tv programmes? Wouldn't take many £40 compensation payouts to make it viable to BA and keep customers happy.