LHR T5 Security Fast Track Etiquette - Dressing at Belt / Placing Tray at the end
#76
Community Director
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Mind you, this is nothing compared to the security before boarding the Hong Kong-China (Shenzhen) train, where the locals who were hosting me told me that under no circumstances should I let my laptop out of sight whilst it was visible on the conveyor because it was almost certain to be stolen. This involved seeing it disappear into the scanner at the very last moment, half running through the metal detector arch, and then grabbing it again the moment it appeared out the other end, hoping you didn't set the detector off. The one thing you certainly didn't see was a queue caused by dithering!
#77
Join Date: Oct 2006
Location: UK
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Posts: 5,228
I think airports around the world have this every day so it's not unique to BA/LHR etc. That's just human beings for you and probably no intent to inconvenience anyone.
I take exception with point 6. You have no right to loudly shame anyone in public, period, for something as trivial as this.
I take exception with point 6. You have no right to loudly shame anyone in public, period, for something as trivial as this.
Some people are infrequent travellers and the whole thing is an ordeal, some people have reduced mobility or perhaps an unseen disability, some people may have been told to use a number of trays, and so on. I do agree with the thrust of your post (i.e. don't hold up the line by stopping your tray the moment it pops out(!)) but it's not your place to tell other people what to do.
#78
Join Date: May 2006
Location: GVA
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Also what OP seems to have forgotten is that protocols vary significantly from one airport to another (even from one terminal to another at LHR). Some airports want the liquids bag in a tray on their own, some want Kindles others don't, and someone even mentioned taking shoes off, which I haven't done at T5 for many years. It's all very good having loads of signs, but most of us are too busy coping with looking after our goods and chattles and the particular protocol applicable to lane 4 at T5 North at 08.30 on a Saturday morning to read all the signs.
#80
Join Date: Nov 2010
Location: Bristol
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IME the sort of people who selfishly leave their mess for others to clear up are precisely those deaf to subtle social queues like tutting, eye-rolling and tray banging ...
My natural inclination is to grumble, but I usually have enough self-awareness to remember that a middle-aged man moaning out loud to himself comes across a bit "nutter on the bus" . So I button it down and head for the lounge...
#81
Join Date: May 2014
Programs: BAEC, A3 M&B
Posts: 268
LHR T5 Security Fast Track Etiquette - Dressing at Belt / Placing Tray at the end
(1) I'm going to loudly shame everyone for this thread causing me to repeatedly spill my morning tea while reading this thread
(2) I'm usually politely invited by security staff to pass through the arch when my trays haven't even started moving, and equally politely I inform the staff that I'd prefer to wait for my trays moving to the point where phone, wallet & co. are unlikely to 'fly' to someone else's tray while I'm not watching. Never been an issue.
(2) I'm usually politely invited by security staff to pass through the arch when my trays haven't even started moving, and equally politely I inform the staff that I'd prefer to wait for my trays moving to the point where phone, wallet & co. are unlikely to 'fly' to someone else's tray while I'm not watching. Never been an issue.
#82
Join Date: Apr 2012
Location: London
Programs: BA Gold, Avis Presidents Club
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Top Tip: Wear a belt from Elliot Rhodes, so you can detach the metal buckle, put it in the tray & leave the leather in place around your waist, while you go through the arch. Valuable re-belting seconds saved!
#83
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Didn't some American airports introduce a system where there are 3 security lines, one for experienced frequent travelers, another for families and children and the third for infrequent travelers? You were supposed to determine yourself which profile you fitted into. It seemed a good idea at the time, but I haven't seen it recently.
#84
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 781
Didn't some American airports introduce a system where there are 3 security lines, one for experienced frequent travelers, another for families and children and the third for infrequent travelers? You were supposed to determine yourself which profile you fitted into. It seemed a good idea at the time, but I haven't seen it recently.
#85
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,683
Thanks dougzz ... this thread is specific to frequent travelers who have access to Fast Track (Business Class or BA Status) ... These are travellers that should know better. yet they continue to behave in this manner.
Final words for tonight ... Monday was the first day after 4 years that i actually shamed a traveller ... I asked him if he could move his empty trays .... his Response "I'm travelling in Club and am Gold, the staff should move the trays".
I asked him to read the signs ... he then got embarrassed as other passengers heard me (speaking politely) and moved the trays.
Final words for tonight ... Monday was the first day after 4 years that i actually shamed a traveller ... I asked him if he could move his empty trays .... his Response "I'm travelling in Club and am Gold, the staff should move the trays".
I asked him to read the signs ... he then got embarrassed as other passengers heard me (speaking politely) and moved the trays.
#86
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Didn't some American airports introduce a system where there are 3 security lines, one for experienced frequent travelers, another for families and children and the third for infrequent travelers? You were supposed to determine yourself which profile you fitted into. It seemed a good idea at the time, but I haven't seen it recently.
I well recall a severely hassled Dad, solo flying with 2 young kids, clearly normally on the corporate side of travel, in front of me at T5 one day. I wasn't in a hurry, and kept reassuring him to take his time, but it wasn't helped that his partner had clearly done the packing. As ever more bottles of liquids, tubs of yoghurt and toy guns were extracted from the most obscure corners of the bags he couldn't stop abruptly apologising to me for holding me up. I said his kids were adorable and well behaved (which was almost true) but it was interesting to see how things sometimes go wrong. Still, it only took a few minutes if we were being honest.
#87
Join Date: Feb 2005
Location: Munich, Germany
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Posts: 361
With respect to the OP: While English may not be your first language, the entitlement and aggressiveness permeating your post is astonishing. This sort of attitude would not get the desired result if used against me, and I'm sure I'm not the only one.
Heathrow T5, to me, has one of the worst security screening processes of major hubs. If you insist on guests putting everything in trays, train your staff better. In my last four screening experiences there in the past two weeks, I have had:
- One agent insisting the iPad stay in the laptop bag.
- One agent insisting the iPad needs to come out of the laptop bag but can stay in its neoprene sleeve.
- One agent insisting the iPad needed to come out of the neoprene sleeve into the same bin as the laptop.
- One agent insisting the iPad needed to be out of its neoprene sleeve and in a bin of its own.
- One agent insisting I put all my personal effects from my pockets, my passport and toiletries into one bin.
- Two agents insisting the toiletries had to go in their own bin.
- One agent insisting that my belt be separated from my keys, wallet and put in its own bin.
- Two agents insisting I take off my shoes (Skechers) when I left them on.
- Two agents insisting I leave my shoes on when I had taken them off.
I also don't understand why BAA staff don't place empty bins back in the receptacle. My home airport is MUC and bins are cleared away by staff as soon as they are emptied. It's not exactly rocket science.
Everybody has their own way of organizing their security dance. I usually end up with four to five bins at LHR, and the way the timing usually works out is I will have cleared bins one and two as three (computer bag) arrives. By the time four (rollaboard) comes down the conveyor belt, the computer bag is fully repacked. No time would be saved by throwing everything on a table, nor would this help any other travellers. People who hold up lines drive me crazy - but not as crazy as stuck-up DYKWIAs who loudly and obnoxiously mind everyone else's business but their own.
Heathrow T5, to me, has one of the worst security screening processes of major hubs. If you insist on guests putting everything in trays, train your staff better. In my last four screening experiences there in the past two weeks, I have had:
- One agent insisting the iPad stay in the laptop bag.
- One agent insisting the iPad needs to come out of the laptop bag but can stay in its neoprene sleeve.
- One agent insisting the iPad needed to come out of the neoprene sleeve into the same bin as the laptop.
- One agent insisting the iPad needed to be out of its neoprene sleeve and in a bin of its own.
- One agent insisting I put all my personal effects from my pockets, my passport and toiletries into one bin.
- Two agents insisting the toiletries had to go in their own bin.
- One agent insisting that my belt be separated from my keys, wallet and put in its own bin.
- Two agents insisting I take off my shoes (Skechers) when I left them on.
- Two agents insisting I leave my shoes on when I had taken them off.
I also don't understand why BAA staff don't place empty bins back in the receptacle. My home airport is MUC and bins are cleared away by staff as soon as they are emptied. It's not exactly rocket science.
Everybody has their own way of organizing their security dance. I usually end up with four to five bins at LHR, and the way the timing usually works out is I will have cleared bins one and two as three (computer bag) arrives. By the time four (rollaboard) comes down the conveyor belt, the computer bag is fully repacked. No time would be saved by throwing everything on a table, nor would this help any other travellers. People who hold up lines drive me crazy - but not as crazy as stuck-up DYKWIAs who loudly and obnoxiously mind everyone else's business but their own.
#89
Join Date: Apr 2015
Programs: BA GGL
Posts: 223
For those you that use LHR T5 Fast Track Security
1) Prepare while in Queue to place your baggage on belt. So annoying that some travellers get to the belt and start preparing!
2) Once your tray has gone through the scanner, please do not start getting dressed at the belt and re-packing your carry on. Use the tables and seats provided. By doing so at the belt you are delaying trays going through!
3) Place your tray at the end when empty, do not leave it on the belt.
4) Every week when i fly i see inconsiderate travellers (mostly with BA Gold tags on their bags) not following the above 3 Points.
5) The signs are posted above the belts in English.
6) I have now decided to openly inform people and ask that they read the signs
1) Prepare while in Queue to place your baggage on belt. So annoying that some travellers get to the belt and start preparing!
2) Once your tray has gone through the scanner, please do not start getting dressed at the belt and re-packing your carry on. Use the tables and seats provided. By doing so at the belt you are delaying trays going through!
3) Place your tray at the end when empty, do not leave it on the belt.
4) Every week when i fly i see inconsiderate travellers (mostly with BA Gold tags on their bags) not following the above 3 Points.
5) The signs are posted above the belts in English.
6) I have now decided to openly inform people and ask that they read the signs
2.) Nope. I've now been delayed by security theater and will take whatever time I need to comfortably move toward a less crowded area and finish getting dressed.
3.) Never. The ridiculous taxes imposed on travelers in the U.K. can be used to pay for more staff to handle this if they like. I am not an airport employee nor a tray stacker. I'm trying to reassemble after having been subject to an invasive and unreasonable search procedure. Not my job or problem.
4.) Class warfare much?
5.) Signs are not laws.
6.) That's a good way to find yourself in a confrontation you may not want.
#90
Join Date: May 2013
Posts: 6,349
There are two major irritants in travel these days.
One is the endless security processes created by the world we now live in. There is no alternative to that really when the threat level is so high.
The second is having to deal with the likes of the OP who think it is their job to mind everyone else's business. That is something you can deal with, such people are best blanked and treated with the contempt they deserve.
If I need assistance at security I am quite capable of asking.
It seems in the meantime the OP has decided to wind his/her neck in a bit. Probably wise tactics.
One is the endless security processes created by the world we now live in. There is no alternative to that really when the threat level is so high.
The second is having to deal with the likes of the OP who think it is their job to mind everyone else's business. That is something you can deal with, such people are best blanked and treated with the contempt they deserve.
If I need assistance at security I am quite capable of asking.
It seems in the meantime the OP has decided to wind his/her neck in a bit. Probably wise tactics.