Change Fee
Oct 23, 2016, 9:57 am
#1
Original Poster
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Change Fee
My ticket's conditions said "free online" but the website did not allow me to do so. (the popup said it's because of "surface sector"). Eventually I had to ring the GGL line and changed it for £70 (£60 + tax). I was told this was due to the change only, no fare difference.
Is this normal on ba.com? I don't understand why the ticket says "free online" even though it's not possible...
Is this normal on ba.com? I don't understand why the ticket says "free online" even though it's not possible...
Oct 23, 2016, 1:17 pm
#2
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,538
Free pertains to the lack of handling charge and not to whether or not there is a change fee. GGL line will not have charged you a handling charge either as you couldn't make the change online anyway and if you had, you would have still been charged the £70 change fee.
I take it you book a short haul (European or domestic) ticket in Y, in which case £70 is the standard change fee for relatively cheap fares.
I take it you book a short haul (European or domestic) ticket in Y, in which case £70 is the standard change fee for relatively cheap fares.