Consistent Concierge Key treatment at ORD for BA GGL
Aug 6, 2019, 9:23 am
#347
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
I was paged in the gate lounge at LHR today - thought I must have dropped my passport or something. Was just being told I could board with CK. No big deal, though did get to witness a bit of a DYKWIA moment on the airbridge when the guy ahead of me complained to the crew and ramp agent about being sent down the airbridge but not being allowed to board immediately. Hoping it helps with the tight connection I have in JFK!
Aug 6, 2019, 9:42 am
#348
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,264
Had a very good experience with AA in LAX 2 weeks ago. Coming up from SAN connecting to JFK my scheduled connection time was 40mins which is tight when transferring from the Eagle’s Nest to T4. As the door opened on the E175 a CK Agent was there asking for me by name before whisking me into a waiting SUV which dropped me at the T4 gate just as boarding started for my JFK flight (and I was reminded to board with CK members).
Upon arrival at LHR (via JFK staying with AA) there was an agent at the top of the airbridge with a sign waiting to take me to T5 - I wish BA acknowledged me like this on occasions
Pilot37
Upon arrival at LHR (via JFK staying with AA) there was an agent at the top of the airbridge with a sign waiting to take me to T5 - I wish BA acknowledged me like this on occasions
Pilot37
Aug 6, 2019, 1:03 pm
#349
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
Surprisingly I had a BA ‘CK’ experience a couple of weeks ago flying LAX-LHR. Was paged in the Qantas lounge and then escorted to my seat by a BA staff member as a proper VIP (I am not!). All very friendly and sociable. Really enjoyed it but am still clueless as to why this happened.
Aug 7, 2019, 4:13 am
#350
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,330
Paged at the lounge in JFK on a domestic flight and told that due to the logistics of the gate they couldn't take me to the aircraft steps but would I like a little drive across the airfield in an SUV and then in the elevator up to the gate.
Aug 7, 2019, 4:32 am
#351
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
I am not bitter
Aug 7, 2019, 6:18 am
#352
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
i have mentioned this previously because while a BA GGL, i have been SHOCKED at how AA has treated me from pre-boarding, cars at JFK and LAX to plane, ground staff finding me after i've boarded to personally welcome me and ask if i need anything...and generally superb treatment.
i never expect anything, but it is always a welcome treat.
a shock because before i moved to london, i WAS a CK in the last three years i was with AA before switching to BA and never was treated this way hahaha!
i never expect anything, but it is always a welcome treat.
a shock because before i moved to london, i WAS a CK in the last three years i was with AA before switching to BA and never was treated this way hahaha!
Aug 7, 2019, 6:37 am
#353
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
I've done a lot of US travel recently and getting this pretty consistently - though also most of the time a bit 'pointless'.
I am too shy / scared / fearful of social embarrassment to step forward when they call CK (given the BP doesn't say CK) but quite often, there's an agent standing next to the one scanning the BP saying 'Mr Chris1979, I've been looking for you, how is everything'. I've had a few other 'escorts' but not usually when they've added any value - certainly not last time I went from Eagle Nest at LAX to T4 (though I had plenty of time).
nice touch nonetheless and as said before, somewhat ironic that AA looks after BA pax better than BA does.....
I am too shy / scared / fearful of social embarrassment to step forward when they call CK (given the BP doesn't say CK) but quite often, there's an agent standing next to the one scanning the BP saying 'Mr Chris1979, I've been looking for you, how is everything'. I've had a few other 'escorts' but not usually when they've added any value - certainly not last time I went from Eagle Nest at LAX to T4 (though I had plenty of time).
nice touch nonetheless and as said before, somewhat ironic that AA looks after BA pax better than BA does.....
Aug 7, 2019, 7:43 am
#354
Join Date: Oct 2015
Programs: BA Gold for Life
Posts: 1,390
Another CK boarding at PHX. I suspect I was reserve for this service as whilst waiting for my PHX to BOS flight someone else was paged by the CK greeter but when no one came forward I was paged and got the pre boarding service.
Aug 7, 2019, 8:56 am
#355
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
Surprisingly I had a BA ‘CK’ experience a couple of weeks ago flying LAX-LHR. Was paged in the Qantas lounge and then escorted to my seat by a BA staff member as a proper VIP (I am not!). All very friendly and sociable. Really enjoyed it but am still clueless as to why this happened.
Aug 7, 2019, 8:58 am
#356
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
Yes, I am GGL and it was in First, so maybe that triggered this. Never had it anywhere else though.
Aug 7, 2019, 9:03 am
#357
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,330
On my own it might have been overkill but with the kids in tow it was helpful.
Aug 7, 2019, 1:04 pm
#358
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
I'm jealous of you guys..
Just arrived at jfk.. 4h ago my connection to phx was canceled. Got n an email. That's it.
No gate pick up no help.
Offer to rebook for tomorrow... Sleeping at the gate? Haha
Just arrived at jfk.. 4h ago my connection to phx was canceled. Got n an email. That's it.
No gate pick up no help.
Offer to rebook for tomorrow... Sleeping at the gate? Haha
Aug 7, 2019, 1:43 pm
#359
Join Date: Jun 2015
Location: The Hague/London
Programs: BA GGL/CCR, BA LTG, Hilton Diamond, FB Platinum, EK Gold
Posts: 366
i guess wrong airport, LAX it is apparently. Sorry to hear about your troubles and hope you get some support. Sleeping at the gate sounds awful, booking a hotel nearby an option?
Aug 7, 2019, 2:04 pm
#360
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
I got rebooked to lax tonight in a full flat c compared to the phx chair that's a nice upgrade. Still loose 1 of my 2 nights in Vegas. Lol