Elemis Spa T5 - you couldn't make it up
May 19, 2016, 7:12 am
#1
Original Poster
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 720
Elemis Spa T5 - you couldn't make it up
I have a flight tomorrow from LHR to JFK. I was at T5 today for a European SH day trip and tried to book an Elemis treatment for tomorrow morning.
Elemis Spa Desk: sorry, we can't take advance bookings, you need to call YouFirst. Here is their number
I call YouFirst while standing at the Elemis desk
YouFirst: We can help (promising) - can I put you on hold? I need to call the Elemis desk at T5.....
YouFirst: I'm sorry sir, they're not answering their phone
Me: I'm there right now. The phone is ringing but they are dealing with other clients
YouFirst: So sorry about this. How embarrassing. I'll email you if I can get you a booking
Is it possible to design a more frustratingly inefficient system?
Elemis Spa Desk: sorry, we can't take advance bookings, you need to call YouFirst. Here is their number
I call YouFirst while standing at the Elemis desk
YouFirst: We can help (promising) - can I put you on hold? I need to call the Elemis desk at T5.....
YouFirst: I'm sorry sir, they're not answering their phone
Me: I'm there right now. The phone is ringing but they are dealing with other clients
YouFirst: So sorry about this. How embarrassing. I'll email you if I can get you a booking
Is it possible to design a more frustratingly inefficient system?
Last edited by Ned1968; May 19, 2016 at 7:19 am
May 19, 2016, 2:27 pm
#4
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Can't the Quintessentially desk in the CCR help with this? I would've had a word with the CCR receptionist to see if the 'concierge' could come out and assist.
May 19, 2016, 3:05 pm
#6
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
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May 19, 2016, 3:37 pm
#9
Join Date: Oct 2002
Location: DFW
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Bets part in my opinion is they still call each other as if YouFirst couldn't have created a Google calendar that can share with the spa.
BA F on the ground is an ok J at best
BA F on the ground is an ok J at best
May 19, 2016, 4:13 pm
#10
Join Date: Jun 2006
Location: UK, Peak District near MAN
Programs: BA- blue, BD,DL
Posts: 2,027
Left it a bit late trying for the next day. I think there is only one therapist allocated for advance first bookings as you can't get appointments at the same time.
I got 2 consecutive appointments without any hassle last weekend but did email my request a few weeks before and booked a cabana at the same time so it is possible.
Even managed to get a couple of walk up appointments on the outbound although we did have to go to the B lounge.
I got 2 consecutive appointments without any hassle last weekend but did email my request a few weeks before and booked a cabana at the same time so it is possible.
Even managed to get a couple of walk up appointments on the outbound although we did have to go to the B lounge.
May 19, 2016, 6:38 pm
#12
Join Date: Jun 2014
Location: Over the North Atlantic
Programs: AA EXP
Posts: 494
I have a flight tomorrow from LHR to JFK. I was at T5 today for a European SH day trip and tried to book an Elemis treatment for tomorrow morning.
Elemis Spa Desk: sorry, we can't take advance bookings, you need to call YouFirst. Here is their number
I call YouFirst while standing at the Elemis desk
YouFirst: We can help (promising) - can I put you on hold? I need to call the Elemis desk at T5.....
YouFirst: I'm sorry sir, they're not answering their phone
Me: I'm there right now. The phone is ringing but they are dealing with other clients
YouFirst: So sorry about this. How embarrassing. I'll email you if I can get you a booking
Is it possible to design a more frustratingly inefficient system?
Elemis Spa Desk: sorry, we can't take advance bookings, you need to call YouFirst. Here is their number
I call YouFirst while standing at the Elemis desk
YouFirst: We can help (promising) - can I put you on hold? I need to call the Elemis desk at T5.....
YouFirst: I'm sorry sir, they're not answering their phone
Me: I'm there right now. The phone is ringing but they are dealing with other clients
YouFirst: So sorry about this. How embarrassing. I'll email you if I can get you a booking
Is it possible to design a more frustratingly inefficient system?
I recommend the reading of Franz Kafka's Das Schloss.
May 19, 2016, 11:27 pm
#13
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Kafkaesque sprang to my mind as well.
May as well try Siri. She sometimes has funnier replies. Just as useful, but funnier.
May as well try Siri. She sometimes has funnier replies. Just as useful, but funnier.