AntonS

Recently few LHR-SEA in F. My previous BA F was 10+ years ago and I remembered on board food chief, lobster soup, great food and service.

Now the meal is worse than business class on other airlines, they ran out of my entry choice, service was blah, pajamas were nice but no slippers? The menu card looked really cheap. The seat was too firm for me to sleep comfortably. In-seat closet was nice but otherwise seat had limited storage options for small items like glasses. My 15" laptop did not fit into pocket with magazines.

I had better C experience on OS just few weeks earlier, which provided much better food and better service. I also felt more comfortable in OS seat.

Edited to add: Concorde lounge was also nothing to write home about, especially if you compare it with LH first class terminal or EK first class lounge in DXB. Crowded, unfriendly staff, below average food.

Can I help you

It's just been announced this week that flowers will no longer be loaded for the First toilets, the race to the bottom continues.

Jamier45

Well then you know what to do next time, save your money and travel with OS.

FWIW I thoroughly enjoy BA F and suspect maybe you had a bad crew as each of my trips the food has been top notch and the crew superb.

Speedbird876

KARFA

Seems quite logical. If you prefer airline A and don't enjoy airline B, and perhaps airline A is cheaper, then surely you should go with airline A. I don't see any sense in travelling with an airline if you find you don't enjoy flying with them.

User Name

I think it's quite obvious to the OP what his choices are (so doesn't need to be told). I think the rolly-eyes thingy was a result of what the comment actually seemed to mean, which was "we don't want to hear it".

KARFA

Well the OP hadn't tried BA for a number of years so was unfamiliar with the product before taking the flight. I don't think anyone would want someone to persevere with an airline or product they don't like so certainly an obvious choice, although it seems some don't like that noted. The OP may wish to pass feedback to BA on their experience.

Also on your second point I am not seeing that in the post? Difficult to have forum where we get critiqued on what we don't actually write but others choose to read in to the post.

Jamier45

It's probably because you know me outside of FT and know how 'straight talking/blunt' I can be. Whereas someone who doesn't might think I'm just being a bit of a dick.

bafan

That is pretty poor. The saving must be trivial and the empty vase will serve as a constant reminder of the cost cutting and poor value...

Speedbird876

I think the OP should have been give a chance. Their post was fairly balanced.

I think that suggesting they choose another airline is better on Page 10 when the minutiae have been pored over. Post 3 is too soon, in my opinion.

KARFA

I don't think anyone has said anything against the OP or suggested that their exeprice is not valid. A comment was provided based on someone else experience of BA F, this doesn't detract from the OP's experience.

BingBongBoy

I am constantly underwhelmed with the BA passenger experience.

imverge

BA F has lost the "WOW" factor.

Food quality is poor.

Service is shotty.

Amenity kits are filled with items one can find at the dollar store.

ppp909

Funnily enough I was talking to someone about the degradation of BA's amenity kits yesterday. I personally use the earplugs and the toothpaste/toothbrush (lets me put mine in the hold and not have to bother with the liquids bag at security). Everything else in the bag is wasted.

I like the way QR put their toothbrushes and toothpaste in the WCs. If you need some, it's there. It would be far less wasteful to do this with everything; load enough on the plane for everyone and there will be plenty left over at the end of the flight. The money saved could be spent on improving the quality (wishful thinking, I know).

I rarely take the pen as it's useless and I have my own. A decent quality pen with a subtle speedbird logo would be used however. BA are missing a trick, I reckon. It's cheap advertising.

Greenpen

OS has an awful J service; small hard and cramped seats. Food offering declined about five years ago. I stopped flying with them.

How you can possibly prefer them to BA F is unbelievable.