Golden Ticket - is there a point submitting one?
Mar 15, 2016, 1:15 pm
#1
Original Poster
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,501
Golden Ticket - is there a point submitting one?
Hello,
On my recent trip to Far Asia I have encounter a cabin crew member, who I decided to award a Golden Ticket. I did it through the web form on ba.com.
My question is - do BA staff receive anything about them? I am just curious - I wish I had a starbucks card or something similar to say thank you at the end of the flight, but sadly it was our outbound sector to BKK.
On my recent trip to Far Asia I have encounter a cabin crew member, who I decided to award a Golden Ticket. I did it through the web form on ba.com.
My question is - do BA staff receive anything about them? I am just curious - I wish I had a starbucks card or something similar to say thank you at the end of the flight, but sadly it was our outbound sector to BKK.
Mar 15, 2016, 1:21 pm
#2
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,416
I am sure that a member of staff from BA will comment more accurately than I can but from just my experience.
We flew on the A380 in F to MIA and enjoyed the tasting menu which was served with a few slip ups by a charming member of crew so we just turned the whole thing into a joke. She was overwhelmed when I gave her a golden ticket and the CSD also thanked me for recognising a member of staff
We flew on the A380 in F to MIA and enjoyed the tasting menu which was served with a few slip ups by a charming member of crew so we just turned the whole thing into a joke. She was overwhelmed when I gave her a golden ticket and the CSD also thanked me for recognising a member of staff
Mar 15, 2016, 1:51 pm
#3
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,818
Mar 15, 2016, 2:10 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Mar 15, 2016, 2:16 pm
#6
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Mar 15, 2016, 2:23 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,584
BBB I noticed a Eurofleet chap had posted to his Twitter a copy of the letter he had received from his manager on a BA.com/welldone submission. The customers comments are not copied verbatim. I thought this was interesting because it meant management can choose what they let the staff member see.
I found this funny because I have made a passing comment about how management need to value something or other and I didn't feel like this was happening. I bet this was redacted!
I found this funny because I have made a passing comment about how management need to value something or other and I didn't feel like this was happening. I bet this was redacted!
Mar 15, 2016, 2:41 pm
#8
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
BBB I noticed a Eurofleet chap had posted to his Twitter a copy of the letter he had received from his manager on a BA.com/welldone submission. The customers comments are not copied verbatim. I thought this was interesting because it meant management can choose what they let the staff member see.
I found this funny because I have made a passing comment about how management need to value something or other and I didn't feel like this was happening. I bet this was redacted!
I found this funny because I have made a passing comment about how management need to value something or other and I didn't feel like this was happening. I bet this was redacted!
Anyhow...
Mar 15, 2016, 4:03 pm
#9
Join Date: Jun 2015
Location: Newcastle
Programs: Working towards being a Bronze member
Posts: 238
In Customer Relations if we receive a Golden Ticket. We make a fuss of the exec who gets it. Someone had theirs given at their team briefing by Jon Rowell who is head of CR (he was up visiting, it's not a normal thing for him to give them).
Mar 15, 2016, 5:06 pm
#12
Ambassador: Oneworld Alliance
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, Marriott Gold
Posts: 2,215
Mar 15, 2016, 5:15 pm
#13
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
We do receive a letter telling us you submitted a Golden ticket and if you give the ticket to a SCCM like a CSD, CSM or a E/F Purser, it is recorded in their performance dashboard now which is used to grade their performance.
Some crew who have received a lot of Golden Tickets have attended the odd event but most just get it noted on their file.
Some crew who have received a lot of Golden Tickets have attended the odd event but most just get it noted on their file.
Mar 15, 2016, 6:20 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,891
Mar 15, 2016, 6:47 pm
#15
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,211
