IT outsourcing prediction

Old Jan 18, 16, 7:54 am
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IT outsourcing prediction

Hi all, I'm just putting this link up here so that when British airways has an IT disaster similar to RBS etc, I can refer back to it.

http://www.computerweekly.com/news/4...rcing-concerns

Last edited by capin; Jan 18, 16 at 9:34 am
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Old Jan 18, 16, 8:38 am
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I wouldn't be one to defend BA's current IT much (though have been impressed by some of the mobile app developments), but find "security" concerns cited by a trade union to be somewhat lacking in credibility
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Old Jan 18, 16, 8:42 am
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Originally Posted by capin View Post
Hi all, I'm just putting this link up here so that when British airways has an IT disaster similar to RBS etc, I can refer back to it.
BA IT is already a disaster. Who knows, this move could actually improve the current situation.
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Old Jan 18, 16, 8:54 am
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To be fair the government has much experiance in sending IT projects to India.

Can't believe that BA that BA have 900 IT staff though
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Old Jan 18, 16, 8:57 am
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Originally Posted by Worcester View Post
To be fair the government has much experiance in sending IT projects to India.

Can't believe that BA that BA have 900 IT staff though
It might be a liberal interpretation of the numbers. Article implied (or I inferred) that within the roles were things like producing passenger manifests for US authorities to cross-check, which didn't sound like much of a maintenance or development role.
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Old Jan 18, 16, 9:03 am
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Originally Posted by Worcester View Post

Can't believe that BA have 900 IT staff though
Why not? Seems a relatively normal number for a large internationally operating logistics cooperation.

The IT part you guys are seeing is maybe 5% of what is running.
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Old Jan 18, 16, 9:04 am
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Originally Posted by lorcancoyle View Post
I wouldn't be one to defend BA's current IT much (though have been impressed by some of the mobile app developments), but find "security" concerns cited by a trade union to be somewhat lacking in credibility
The security concerns which I have heard of normally relate to the perceived lack of data protection in India.
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Old Jan 18, 16, 9:06 am
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Originally Posted by capin View Post
The security concerns which I have heard of normally relate to the perceived lack of data protection in India.
If you outsource to exEU you need to guarantee that EU Data Protection laws are enforced etc. You can't simply move everything to somewhere else.
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Old Jan 18, 16, 9:14 am
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Originally Posted by henkybaby View Post
If you outsource to exEU you need to guarantee that EU Data Protection laws are enforced etc. You can't simply move everything to somewhere else.
I'm a storage systems engineer with one of the biggest tech companies in the world and I have spent a lot of time working out in India. I definitely would not like nor trust any of my personal information to be stored out there. Unfortunately, I don't seem to have much choice.
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Old Jan 18, 16, 9:20 am
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BA IT has always been rubbish as long as I can remember it. Outsourcing rubbish IT to India will probably not end well but hey the cost reductions will enable bigger senior management bonuses to be paid.
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Old Jan 18, 16, 9:20 am
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Originally Posted by rossmacd View Post
BA IT is already a disaster. Who knows, this move could actually improve the current situation.
Out of interest, what part(s) are you referring to as a disaster?

If you're thinking of ba.com, well, okay - but ba.com sits under the Commercial directorate, and while ba.com people work with IT people, the IT directorate doesn't own ba.com (and ba.com isn't the part being outsourced).
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Old Jan 18, 16, 9:26 am
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Isn't a lot of the IT outsourced already?
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Old Jan 18, 16, 9:36 am
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Originally Posted by DYKWIA View Post
Isn't a lot of the IT outsourced already?
As far as I know, A lot of the development was outsourced around 2003.

What's frightening about this tranche is that they are going for the infrastructure - Servers, storage, networks and operations. Makes a balls up in this area and is is very easy to ground the airline.
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Old Jan 18, 16, 10:15 am
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If there's a penny to be saved BA will do it.
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Old Jan 18, 16, 10:18 am
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Originally Posted by JAXBA View Post


Out of interest, what part(s) are you referring to as a disaster?
Anything customer facing, to be honest:
  • BA.com in general
  • Inability to ever upgrade using Avios online, even when there is availability and your booking is a simple return
  • Endless "systems errors" when searching for Avios seats
  • Woeful multi-city booking tool - hint: check AA.com!
  • Unecesary additions, such as "your profile is 95% complete" - thanks, but I would rather your booking systems be better
  • Every change in MMB requires a call to your local service centre
  • The inability for BA to prorgramme lounge access rules into scanners - Domestic to CE Avios booking denied entry
  • Every so often MMB loses all your bookings
  • The number of ineligible flights, especially UUAs

I can't think of any more right now, but there are more!

On the other hand, I find the BA iPhone App truly excellent ^ (probably best in class). So there is hope!
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