IT outsourcing prediction
Jan 18, 2016, 7:54 am
#1
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IT outsourcing prediction
Hi all, I'm just putting this link up here so that when British airways has an IT disaster similar to RBS etc, I can refer back to it.
http://www.computerweekly.com/news/4...rcing-concerns
http://www.computerweekly.com/news/4...rcing-concerns
Last edited by capin; Jan 18, 2016 at 9:34 am
Jan 18, 2016, 8:38 am
#2
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I wouldn't be one to defend BA's current IT much (though have been impressed by some of the mobile app developments), but find "security" concerns cited by a trade union to be somewhat lacking in credibility
Jan 18, 2016, 8:42 am
#3
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Jan 18, 2016, 8:57 am
#5
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It might be a liberal interpretation of the numbers. Article implied (or I inferred) that within the roles were things like producing passenger manifests for US authorities to cross-check, which didn't sound like much of a maintenance or development role.
Jan 18, 2016, 9:03 am
#6
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Jan 18, 2016, 9:04 am
#7
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The security concerns which I have heard of normally relate to the perceived lack of data protection in India.
Jan 18, 2016, 9:06 am
#8
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Jan 18, 2016, 9:14 am
#9
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I'm a storage systems engineer with one of the biggest tech companies in the world and I have spent a lot of time working out in India. I definitely would not like nor trust any of my personal information to be stored out there. Unfortunately, I don't seem to have much choice.
Jan 18, 2016, 9:20 am
#11
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If you're thinking of ba.com, well, okay - but ba.com sits under the Commercial directorate, and while ba.com people work with IT people, the IT directorate doesn't own ba.com (and ba.com isn't the part being outsourced).
Jan 18, 2016, 9:36 am
#13
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As far as I know, A lot of the development was outsourced around 2003.
What's frightening about this tranche is that they are going for the infrastructure - Servers, storage, networks and operations. Makes a balls up in this area and is is very easy to ground the airline.
What's frightening about this tranche is that they are going for the infrastructure - Servers, storage, networks and operations. Makes a balls up in this area and is is very easy to ground the airline.
Jan 18, 2016, 10:18 am
#15
Join Date: Jan 2010
Posts: 7,464
Anything customer facing, to be honest:
I can't think of any more right now, but there are more!
On the other hand, I find the BA iPhone App truly excellent ^ (probably best in class). So there is hope!
- BA.com in general
- Inability to ever upgrade using Avios online, even when there is availability and your booking is a simple return
- Endless "systems errors" when searching for Avios seats
- Woeful multi-city booking tool - hint: check AA.com!
- Unecesary additions, such as "your profile is 95% complete" - thanks, but I would rather your booking systems be better
- Every change in MMB requires a call to your local service centre
- The inability for BA to prorgramme lounge access rules into scanners - Domestic to CE Avios booking denied entry
- Every so often MMB loses all your bookings
- The number of ineligible flights, especially UUAs
I can't think of any more right now, but there are more!
On the other hand, I find the BA iPhone App truly excellent ^ (probably best in class). So there is hope!