There was a wave of ATC strikes going on during this period, BA were allowing passengers to rebook up to and including 1 July. I think it was French ATC at that point that was causing difficulties, which would impact BCN. Portuguese ATC was on strike on 30 June, and MAD has separate industrial action on the same day. Now I don't absolutely know whether this was the cause, so you would best pursue it to see what happens, but if it was ATC related BA would be off the hook for compensation.

Compensation for multi-leg journey
 

Hi all,

Short question as I haven't found a similar situation anywhere else while browsing through the posts (or I haven't understood the EC regulation):

I flew on a British Airways ticket from Hong Kong to Amsterdam with stopover at London LHR on June 29th.
The first leg from Hong Kong to London LHR flew on time, no delay. The second leg from London LHR to Amsterdam incurred 7 hours delay on arrival in Amsterdam.

BA says I am entitled to compensation of €250, only for the second leg of the journey as on the first leg I arrived on time. To my understanding of EC261, my arrival at the final destination 7 hours late makes me eligible for compensation for the whole journey, starting from Hong Kong, as the whole trip was booked on a single booking. Any thoughts?

Thanks!

When you say stopover, was this an actual stopover (overnight stay in London) or just a connection. If latter I'd be of the same view as you (and the EC / case law is too it seems)

Compensation for missed connecting flights
The compensation for long delays is also due to passengers of directly connecting flights reaching their final destination with a delay of at least three hours. The delay to be taken into account is the delay at arrival, including in case of flight connections. It does not matter whether the delay occurred at the departure airport, at the connecting airport(s) or at any stage of the journey, only the delay at the final destination of the journey is relevant for the right to compensation.
Case C-11/11 (Folkerts):
http://curia.europa.eu/juris/documen...201&doclang=en

Thanks for your reply. It was indeed just a connection, we had about 1h55 for our transit at London LHR, which ended up being a lot more :rolleyes:. I will try and see what BA makes of this.

Remind them that you bought a ticket from Hong Kong to Amsterdam, not Hong Kong to LHR and LHR to AMS. The fact that you stopped at LHR is immaterial.

Missed connection flight
 

Hello there,

what a helpful thread this is. Thank you in advance for any help you may provide.

So I was flying to Athens from Washington, DC, via London. We arrived in London on time, however we were stuck on the plane for an hour because the plane couldn't park. The pilot explained that another plane had technical issues and they couldn't move it and that is why we had to wait. To be honest I couldn't understand all the information the pilot gave but that's as much as I gathered. As a result I missed my connection flight. They wanted to rebook me to flights via Helsinki or Istanbul which I found ridiculous and instead they booked me for one tomorrow, and gave me a hotel.

My question is, is this an extraordinary situation or not? How do I find out what type of problem the other aircraft had and if it was a BA fault?

I would also like to point out that this is the second time this happens on the trip. On my way to Washington on the 23rd of June, I again missed my flights, like many others, due to air strikes and bad weather. Only then they couldn't even given me vouchers for the hotel and asked me to pay for it myself and I would get a compensation, which I would like to point out i STILL haven't gotten a reply on. I know that the bad weather and the strikes were extra ordinary situations, but is the situation of today one too?

Thank you very much for any help.

Ooh, a late in the day (2 full working days before hearing) skeleton argument drafted by a barrister responding to my evidence bundle. It's Fisking* time!

Given paucity of posts on things getting all the way to a hearing I'm wondering if that's because (a) it's pretty rare, (b) not everyone is as sad / excited as me when it comes to hearings and evidence, or (c) ignominious defeat beckons and others who have endured this know better than to post about the experience...

* (SFW) http://www.urbandictionary.com/define.php?term=Fisking

Welcome to Flyertalk sophthecorn, welcome to the BA forum. It's good to see you here, though I'm sorry to hear of what brought you here. I hope you find the rest of this forum useful too.

As described above, I would say you've got a good case, and it's good you've noted this down - it sounds a very LHR tale incidentally. The only two things that may get in the way are (a) if the HEL/IST routing would have got you to Washington under 3 or 4 hours - which seems implausible to say the least or (b) if BA take the gate blockage as being weather/ATC related, which is doubly implausible. So I would apply and make it very clear that the reason for the delay was a technical issue with the other aircraft. You may need to persist, the first answer may be unhelpful, I hope that I'm proven wrong there.

I haven't a clue, and there is a bit of (b) for me, but still I'm watching developments with interest! The late presentation of the skeleton (not unusual), presumably well after the deadline, should be brought to the judge's attention, since it presumably limits your ability to respond fully.

Just a quick update on this. I got an email today saying they would pay out €300. I've been chasing for a few weeks and they previously mentioned they'd be checking CCTV etc.

In case anyone else was on that flight it was BA34 on 7th June.

One question I do have, what exchange rate is used when they send the cheque in local currency (flight was pre Brexit) the rate on the date they issue the cheque or the rate on day of flight?

I seem to recall it is the "current" price unless the incident was a long time ago. I guess you could insist on a Euro denominated cheque, but that's not going to help.

Thank you very much for your reply. I will persist and do my best because I am honestly very tired and disappointed with BA. I chose to fly with them because I felt safer with such a "good airline", so of course when they offered me the Helsinki and Istanbul option I couldn't possibly take it, especially after a red eye flight that I had just had. If I wanted to fly via Istanbul for example I would have booked a flight to Washington with them to begin with, since it was cheaper too. And yes I am pretty certain that none of those flights would have gotten me in Athens in less than 3 hours of the original time of arrival anyways.
Another reason why I am so upset and want to persist with the compensation is because of how they treated me on the first part of my trip, where I had to find a hotel all by myself, had to wait on the phone for 2 hours to get rebooked, and I had to spent half of my travel money on the hotel, transportation and food which I still haven't gotten back. This whole entire trip couldn't have gotten any worse. I travel to Washington 4 times a year and that's my first time dealing with something like that.

I am trying to find the link where I claim for a compensation with them and I am failing so far. All I come up with is FAQ but no actual online form. Would anyone be kind enough to help me out?

Once again thank you very much.

Indeed, though I'll be a bit understated about it. And even more beautifully I've just noticed that they submitted the July 2014 CAA list of extraordinary circumstances (pre-Siewert) in evidence, not the May 2015 version I submitted.

Naughty, naughty...

Gosh, Iberia are making this hard. I went down the MCOL route with Iberia and used the 10 Hammersmith Broadway address (which is the 'registered address' as per my e-ticket'), and it's come back as 'Un-served Claim Form'. The Royal Mail sticker says 'addressee gone away'.

The Iberia contact centre were unable to provide a UK address, other than quoting Heathrow Airport from their website. Other than hopping on the Piccadilly line for an hour, anyone got any ideas on what address to use for Iberia in the UK? Perhaps IAG head office at Heathrow?

Companies house shows an oversea corporation registered as:
I can't recall the rules for service of civil proceedings on foreign entities but I think the above address is required to accept service.