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Question about "My Flights" app [service ends on 31 Dec 2017]

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Question about "My Flights" app [service ends on 31 Dec 2017]

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Old Jul 7, 2017, 10:00 am
  #661  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
I've noticed that the desktop version shows some price and tax info. I checked our imminent RFS bookings and see the following info:

LHR-ZRH-LHR in ET
amount charged p.p. £35

Fare Calculation LON BA ZRH000.00BA LON000.00NUC000.00END ROE0.819712
Price Breakdown Total 65.50 GBP Price With Tax 65.50 Price Without Tax 0.00 Tax 65.50 Service Fee 0.00

LGW-FUE in CE
amount charged p.p. £25

Fare Calculation LON BA FUE000.00NUC000.00END ROE0.789732
Price Breakdown Total 38.72 GBP Price With Tax 38.72 Price Without Tax 0.00 Tax 38.72 Service Fee 0.00

FUE-LGW in CE
amount charged p.p. £9

Fare Calculation FUE BA LON000.00NUC000.00END ROE0.935287
Price Breakdown Total 9.00 GBP Price With Tax 9.00 Price Without Tax 0.00 Tax 9.00 Service Fee 0.00

No further breakdown is available to me, but if the 'Tax' amounts are those payments that BA have to make, it reinforces what a bargain RFS fares can be.
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Old Jul 7, 2017, 10:41 am
  #662  
 
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
Originally Posted by KARFA
Well just to clarify, you can remain in gratis land if you wish but this means checks on your bookings every 48 hrs. This may be fine for most I would imagine. Also, just as you currently can, I imagine you can force an update on a specific booking at any time.

If you want more regular checking and flight connection monitoring that would be when you pay.

BASIC
Free
All your travel bookings in one place
Amadeus bookings monitored for changes every 48h
Automatically import trips from TripIt
Available on iPhone, iPad & on the web

SILVER
£4.99 per month
Amadeus bookings monitored for changes every 12h
Flight monitoring from 12h before scheduled departure
Flight connection monitoring
All MyFlights BASIC features

GOLD
£7.99 per month
Amadeus bookings monitored for changes at least every 2h
All MyFlights SILVER features, including flight & connection monitoring
All MyFlights BASIC features, including TripIt integration
Am slightly late to this party, though had noticed the decreasing frequency of monitoring (have been receiving notifications of changes to bookings a couple of days after the flight).

So, is it correct that based on KARFA's summary above (thanks, very helpful), that the only difference between Silver and Gold is the frequency of monitoring? I saw a post from schofs talking about possibly having delay monitoring starting earlier for Gold. Is there anything else done or planned to differentiate Gold in terms of functionality?

The free version is increasingly impractical for me (not complaining, understand the data issues with Amadeus and was great while it lasted), so debating which version to go for. The pricing feels like it might be a little on the high side, but in schofs we trust, am happy to give it a go when it has served me so well since I got the app.
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Old Jul 7, 2017, 11:38 am
  #663  
 
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Hertz PC,
Posts: 1,986
Originally Posted by Oaxaca
The pricing feels like it might be a little on the high side, but in schofs we trust, am happy to give it a go when it has served me so well since I got the app.
You can pay annually in advance which gets a discount to the monthly amount
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Old Jul 8, 2017, 9:18 am
  #664  
Hilton 10+ BadgeAccor 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,698
Originally Posted by Lefly
Thanks for the feedback.

I do hope it's nothing permanent; SN is awful when it comes to communicate changes, so the booking monitoring was even more valuable.
There is a thread over in the Lufthansa Group forum, obviously.
It seems the LH group is now blocking third party Amadeus access. CMT is also affected.
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Old Jul 13, 2017, 1:23 pm
  #665  
IMH
 
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I've been away from FT and this thread for a few days so only discovered today (from the email explaining the problem with LH group bookings) that subscription options have been introduced.

I've signed up now, but would have done so sooner if a friendly advertising email had reached me. I'm almost certain that I haven't had one.
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Old Jul 13, 2017, 1:30 pm
  #666  
Company Representative: MyFlights App
 
Join Date: Jun 2017
Programs: MyFlights GOLD :)
Posts: 84
Originally Posted by IMH
I've been away from FT and this thread for a few days so only discovered today (from the email explaining the problem with LH group bookings) that subscription options have been introduced.

I've signed up now, but would have done so sooner if a friendly advertising email had reached me. I'm almost certain that I haven't had one.
Hi @IMH,

You're right - we had a launch email all ready to send, but when the LH situation arose, we decided to hold off until we'd discussed with Amadeus to understand the situation better. We wanted to ensure before we told users about the new options that they had all the facts.

And thanks for signing up too!

Schofs
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Old Jul 13, 2017, 2:16 pm
  #667  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,093
Originally Posted by MyFlights App
Hi @IMH,

You're right - we had a launch email all ready to send, but when the LH situation arose, we decided to hold off until we'd discussed with Amadeus to understand the situation better. We wanted to ensure before we told users about the new options that they had all the facts.

And thanks for signing up too!

Schofs
I suppose still no definitive info about it?
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Old Jul 13, 2017, 2:29 pm
  #668  
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Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
It would surprise me if the situation were reversed, AF/KL has had that restriction for years.
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Old Jul 13, 2017, 3:09 pm
  #669  
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Join Date: Mar 2013
Location: London
Posts: 17,007
Originally Posted by BA6501
It would surprise me if the situation were reversed, AF/KL has had that restriction for years.
DL did reverse their policy of denying ExpertFlyer access to their data.

http://www.flyertalk.com/forum/delta...l#post23465105

http://www.flyertalk.com/forum/trave...l#post26707497
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Old Jul 13, 2017, 3:13 pm
  #670  
Company Representative: MyFlights App
 
Join Date: Jun 2017
Programs: MyFlights GOLD :)
Posts: 84
Expedia did the same thing a few years ago. However they soon came to realise that their users wanted their bookings to be available using CheckMyTrip, and they reversed their decision.

LH are currently saying it's as a result of a security concern with Amadeus. I can understand that this is their official line, but given LH send out the bookings by unencrypted email, and have the same security on their own solutions, they appear to have other reasons.
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Old Jul 14, 2017, 2:48 am
  #671  
Accor 10+ BadgeHilton 10+ Badge
 
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,698
Yes, it is a blow and diminish the value of MyFlights for me, although it is not MyFlights fault.
BTW this topic is now clearly out of the scope of the BAEC forum.
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Old Jul 14, 2017, 4:47 pm
  #672  
Company Representative: MyFlights App
 
Join Date: Jun 2017
Programs: MyFlights GOLD :)
Posts: 84
Just to add a few data points about LH... there are still a very large number of live LH PNRs being monitored by MyFlights that are unaffected by the LH block. These have all been booked via travel agents (e.g. Expedia). I'm not saying every single travel agent will work, but the gist is, if you book via a proper travel agent (and not just an intermediary who book the ticket for you on LH's systems) you should be fine to access it in MyFlights.
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Old Jul 23, 2017, 6:42 am
  #673  
 
Join Date: Apr 2015
Programs: BAEC Silver
Posts: 123
I just noted that I've been seat shifted (row 12 to 17 due to a curtain move) on a flight on Friday and the MyFlights app is not picking up the change. I've tried manually refreshing multiple times as well as removing and re-adding the booking to no avail.

Both the BA and CheckMyTrip apps are showing the new seat.

I'd be happy to supply my booking ref for troubleshooting in case there's some phenomenon affecting other's bookings as well.
FallOfTheWall is offline  
Old Jul 23, 2017, 7:31 am
  #674  
Company Representative: MyFlights App
 
Join Date: Jun 2017
Programs: MyFlights GOLD :)
Posts: 84
Originally Posted by FallOfTheWall
I just noted that I've been seat shifted (row 12 to 17 due to a curtain move) on a flight on Friday and the MyFlights app is not picking up the change. I've tried manually refreshing multiple times as well as removing and re-adding the booking to no avail.

Both the BA and CheckMyTrip apps are showing the new seat.

I'd be happy to supply my booking ref for troubleshooting in case there's some phenomenon affecting other's bookings as well.
Hi - sounds odd that CMT has it right and MF doesn't - send me your login email address and the booking ref to [email protected] and I'll have a shifty.

Thanks,
Chris
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Old Jul 23, 2017, 5:00 pm
  #675  
Company Representative: MyFlights App
 
Join Date: Jun 2017
Programs: MyFlights GOLD :)
Posts: 84
Having reviewed the data feeds and what CMT is showing, I've found the following:

1) The Amadeus feed is not showing the new seat, even though CMT is
2) The Amadeus feed is showing that the seat is now no-longer confirmed

I've therefore contacted Amadeus to find out a little more, but primarily what the user is going to be concerned about here is that the seat they thought they had selected is no longer theirs. Therefore I've implemented the following changes:

1) The web version of the app will now show the confirmation status for seats on Amadeus PNRs. This is implemented and will show when either a booking change is found, or new bookings are added.

2) The MyFlights booking comparison scripts will look to see if a seat which was previously confirmed (or previously assumed to be confirmed) is no longer confirmed. If this happens, the user will be alerted in the normal way (Push/Email notification) with the changes sent to them. This is now implemented.

3) The next version of the app (which will be out soon) will also have the seat status, in a similar manner to the web version mentioned above in 1).

I'm following up with Amadeus, but primarily the alerting that the seat you had selected is no longer confirmed is now handled.

Cheers,
Chris
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