27 Mar: Large numbers of BAEC accounts being Locked/Zeroed Out/in Audit ('Ex-gratia')
 

My Avios balance, which was 46,418 yesterday, is suddenly zero.

Under recent transactions, there's an entry that says "ex gratia" and the balance column says "-46,418".

What the heck?!

mod edit
Other threads reporting this same issue :
http://www.flyertalk.com/forum/briti...unt-audit.html
http://www.flyertalk.com/forum/briti...c-account.html
http://www.flyertalk.com/forum/briti...os-hacked.html

Your account is likely suspended and being investigated.
See also: http://www.flyertalk.com/forum/briti...os-hacked.html

And a totally incorrect use of the term 'ex gratia' which is a payment made without admission of liability.

E.g. BA giving someone avios because the IFE didn't work would be ex-gratia

Saw this and thought I would check mine - and they're all gone!!

Account in audit, security breach apparently...

Totally. BA use ex-gratia for temporarily withdrawn avios (audits), purchased avios, transferred avios, none of which are really ex gratia at all!

Same has just happened to me.
I called BAEC, answered a few security questions, and was told my Avios will be reinstated soon.

So are mine :(

Is this BA's revenge* for me whining** about the state of the CCR loos? :D

* © a nameless FTer
** © a different nameless FTer

Haha.... My account should be replenished with my missing avios within 24-48 hours after answering a couple of security questions and resetting my password.

They told me that they suspected my account had been breached somehow.

I asked if this had happened because I made a complaint today! Apparently not ;)

mine are all gone too

217,000 taken from my account this morning. 30 minute hold on the silver line...

i guess it must be a mass audit, can't even get through to the gold Line, just comes up as "engaged"

Mine have disappeared too - well in to 7 figures!

I'm in no rush to use them though.

Mine as well, shows ex-gratia and all gone.

All gone here as well.

Phew ... I'm OK :D