27 Mar: Large numbers of BAEC accounts being Locked/Zeroed Out/in Audit ('Ex-gratia')
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#1
Original Poster
Join Date: Aug 2010
Location: London
Programs: BA Gold
Posts: 145

My Avios balance, which was 46,418 yesterday, is suddenly zero.
Under recent transactions, there's an entry that says "ex gratia" and the balance column says "-46,418".
What the heck?!
mod edit
Other threads reporting this same issue :
http://www.flyertalk.com/forum/briti...unt-audit.html
http://www.flyertalk.com/forum/briti...c-account.html
http://www.flyertalk.com/forum/briti...os-hacked.html
Under recent transactions, there's an entry that says "ex gratia" and the balance column says "-46,418".
What the heck?!
mod edit
Other threads reporting this same issue :
http://www.flyertalk.com/forum/briti...unt-audit.html
http://www.flyertalk.com/forum/briti...c-account.html
http://www.flyertalk.com/forum/briti...os-hacked.html
Last edited by Oxon Flyer; Mar 27, 15 at 11:32 am
#2
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Your account is likely suspended and being investigated.
See also: http://www.flyertalk.com/forum/briti...os-hacked.html
See also: http://www.flyertalk.com/forum/briti...os-hacked.html
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 12,184
And a totally incorrect use of the term 'ex gratia' which is a payment made without admission of liability.
E.g. BA giving someone avios because the IFE didn't work would be ex-gratia
E.g. BA giving someone avios because the IFE didn't work would be ex-gratia
#5
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GfL+CCR, Aclub Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 25,817
Totally. BA use ex-gratia for temporarily withdrawn avios (audits), purchased avios, transferred avios, none of which are really ex gratia at all!
#7
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,301
#8
Join Date: Feb 2009
Location: Berkshire
Programs: BAEC GGL/CCR/LTG
Posts: 635
They told me that they suspected my account had been breached somehow.
I asked if this had happened because I made a complaint today! Apparently not
