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Old Feb 9, 2015, 2:41 pm
  #1  
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Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
Great Customer Service
Had to cancel all my upcoming trips for next weeks due to early delivery of baby no3.

Among them two BA flights this week booked in non-flex ET and one of them POUG to CE. Thursday and Friday. Called the Gold line and just wanted to ask if and what the policy is if there is a family emergency outside of your control, such as very early delivery of babies, and what documentation we should provide if applicable.

Superb friendly agent first wanted to make sure everyone is all right (yes, tough start but now all stable and positive) and she congratulated me, then proceeded to check the policies. After holding for some minutes I was informed that because of the circumstances the supervisor said an exception was no problem considering the circumstances. ^

wasn't excepting that at all. In an instant they've changed my BA mood from meh to Best Airline.
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Old Feb 9, 2015, 2:44 pm
  #2  
 
Join Date: Oct 2011
Location: ABZ
Programs: BAEC, HHonors, Bonvoy, Accor
Posts: 56
Excellent news, congratulations ^
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Old Feb 9, 2015, 2:53 pm
  #3  
 
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
Great Customer Service
Good news about the flexibility, and congratulations of course! ^
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Old Feb 9, 2015, 2:54 pm
  #4  
 
Join Date: Jul 2014
Location: Edi
Posts: 2,203
Congratulations on the baby and happy that BA for once saw the kindness in their heart considering the circumstances.
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Old Feb 9, 2015, 2:58 pm
  #5  
 
Join Date: Aug 2009
Location: GLA
Programs: Silver, JJC (circa 1980)
Posts: 328
Fantastic result all round! Congratulations on the new arrival
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Old Feb 9, 2015, 3:00 pm
  #6  
 
Join Date: Aug 2006
Programs: BAEC Gold/GGL, IHG Diamond AMB
Posts: 1,074
Congratulations! I have three children myself and love it
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Old Feb 9, 2015, 3:24 pm
  #7  
 
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
Congratulations on the new arrival!

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Old Feb 9, 2015, 3:26 pm
  #8  
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
Congratulations Petrus !!

I assume the latest Petrus Jr. is already registered in the HHA.

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Old Feb 9, 2015, 3:27 pm
  #9  
 
Join Date: Mar 2013
Location: Edinburgh and Maine
Programs: BA GGL, AA lifetime gold, Marriott Rewards platinum
Posts: 286
Wonderful news all round. Best wishes to mother, child and of course to dad.
martyndavid is offline  
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Old Feb 9, 2015, 3:45 pm
  #10  
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Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
That's great to hear (both the baby and the service :-) )!!! Congratulations!
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Old Feb 9, 2015, 3:51 pm
  #11  
 
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
Can I be the first non-ambassador from the BAEC forum to say mighty congratulations Petrus!!!!!
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Old Feb 9, 2015, 3:53 pm
  #12  
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Join Date: Mar 2013
Location: London
Posts: 17,007
Congratulations
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Old Feb 9, 2015, 11:56 pm
  #13  
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Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
Thanks everyone.
Not in the HHA yet due to member movements in the account three months ago.
Petrus is offline  
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Old Feb 10, 2015, 12:00 am
  #14  
 
Join Date: Jul 2007
Programs: GGL, BA lifetime Gold, Many Hotel Sparkles
Posts: 891
see Petrus, it simply takes the miracle of new life to turn you around

Gz btw
BugAlugs is offline  
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Old Feb 10, 2015, 2:23 am
  #15  
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Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
Congratulations.

Welcome to the exclusive three kid club, where you and Mrs Petrus will have to learn to move from a one-on-one marking system to a zonal defence.

(5 years in and I'm still trying to get the hang of it)
Swiss Tony is offline  
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