Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Sep 14, 2016, 2:49 pm
#1981
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
The BA website is driving me nuts. Trying to browse christmas market breaks this evening and getting the all too frequent constant cookies alert plus the 'our systems are not operating properly' BS. Is this just lots of traffic or are BA doing maintenance?
Sep 14, 2016, 8:20 pm
#1982
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
There is a very funny flight on the BA website that shows a HKG-TPE CX510 flight that is "operated" by Iberia:
This flight shows as operated by CX on both CX and EF, so I suspect this is a BA IT hiccup.
This flight shows as operated by CX on both CX and EF, so I suspect this is a BA IT hiccup.
Sep 14, 2016, 9:02 pm
#1983
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Sep 15, 2016, 12:05 am
#1984
Join Date: Jan 2006
Location: Kendal, Cumbria and Luzon
Programs: BA Silver, PR Elite, Avis Preferred Plus, PC Diamond Ambassador
Posts: 1,125
Thanks not calling BA ever again LOL
Not sure why you're getting the rejection message Modo but you may do best to call in and ask an agent to submit the claim.
If that doesn't work, then you can contact BAMissingAvios here on FT: Send a private message to BAMissingAvios
If that doesn't work, then you can contact BAMissingAvios here on FT: Send a private message to BAMissingAvios
Spent a fortune calling BA yesterday to resolve different issues documented in this thread. On 2 occasions I told them how to solve the issue on the first call but it still took over 6 months before they independently arrived at the original solution.
Still missing thousands of points from my family account during the hiatus late last year.
I suspect this one will be an Avios redemption being linked in to a revenue booking at the start of the journey on CX in MNL
Sep 15, 2016, 9:24 am
#1985
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
You seem to have swapped the column ordering of fares when making a booking - very confusing.
Anyway, the text is now confused as you have HBO showing under Plus and checked bag showing under Basic...
Anyway, the text is now confused as you have HBO showing under Plus and checked bag showing under Basic...
Sep 15, 2016, 1:16 pm
#1986
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
So, er, what can I book flights with? 
Sep 16, 2016, 12:47 am
#1987
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Sep 16, 2016, 6:04 am
#1988
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
I am currently unable to perform the online check in for a redemption booking I booked today for a flight tomorrow
Sep 16, 2016, 8:17 am
#1989
Join Date: Apr 2000
Posts: 2,637
Tried to cancel a CX avios booking 2 times with no luck. I waited about 10 minutes between each try. Should I call it in?
Sep 16, 2016, 8:43 am
#1990
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
Sep 16, 2016, 8:51 am
#1991
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Sep 16, 2016, 1:16 pm
#1992
Join Date: Aug 2002
Posts: 643
Unable to log in to my account right now, using Chrome on OS X.
This page is not available.
Sorry we can't show you this page at the moment.
Please try the following actions:
Restart your browser and try again
Try using a different browser
If these steps fail to resolve the problem, please contact us, quoting the following information:
This page is not available.
Sorry we can't show you this page at the moment.
Please try the following actions:
Restart your browser and try again
Try using a different browser
If these steps fail to resolve the problem, please contact us, quoting the following information:
Sep 17, 2016, 2:37 pm
#1993
Join Date: Dec 2010
Location: UK
Programs: VS LT Gold 1MM, BA Gold, M&M Frequent, Hilton LT Diamond, Hyatt Globalist, IHG Plat
Posts: 81
Lots of pages including luxury sale currently not working for me. I saw a pop-up asking if I'd like to try the new homepage. I clicked yes, and rather than being greeted with some slick experience I get this:
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
I can't access ba.com from that web browser anymore. Epic fail BA
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
I can't access ba.com from that web browser anymore. Epic fail BA
Sep 19, 2016, 8:10 am
#1994
Join Date: Jan 2006
Location: Kendal, Cumbria and Luzon
Programs: BA Silver, PR Elite, Avis Preferred Plus, PC Diamond Ambassador
Posts: 1,125
Ludicrous Credit Cardrejection.
Tried to add a domestic return to a redemption booking ex HKG - needed booking linked for obvious through baggage connection reasons
Could not do online so ended up being passed between 5 departments. total time on phone just less than 2 hours!
Transaction failed but booking held for 24 hours on raise to supervisor. Supervisor said repeatedly he "Hoped" the transaction would complete tomorrow. HOPED not WOULD
REASON - credit card not approved. Credit card company insist they approved no less than three times. BA response sorry that is the system.
This is Third World stuff BA - you are making Cebu Pacific look good!
Could not do online so ended up being passed between 5 departments. total time on phone just less than 2 hours!
Transaction failed but booking held for 24 hours on raise to supervisor. Supervisor said repeatedly he "Hoped" the transaction would complete tomorrow. HOPED not WOULD
REASON - credit card not approved. Credit card company insist they approved no less than three times. BA response sorry that is the system.
This is Third World stuff BA - you are making Cebu Pacific look good!
Sep 19, 2016, 9:02 am
#1995
Join Date: Jun 2014
Posts: 13
Combine Avios
WIth the demise of MBNA and Diamond club I have been trying to combine my Diamond Club for the last 5 days.
Every time I get to the BA web site and try to 'Combine' it redirects to .......
Combine my Avios was unsuccessful
Combine my Avios is not available at the moment. Please try again later
FOnly
Every time I get to the BA web site and try to 'Combine' it redirects to .......
Combine my Avios was unsuccessful
Combine my Avios is not available at the moment. Please try again later
FOnly