API added but still showing red
Nov 27, 2014, 1:11 am
#1
Original Poster
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,552
API added but still showing red
I've added the API for an ex-EU booking. However, although it shows the green tick when completed, it goes back to red when I return to the main page in MMB for my wife. She's a US citizen, travelling to America and I've never had this before. As far as I can see, all the information is correct and nothing has been missed off. The summary states completed for everything that's required.
Is this a system glitch or something I have I missed something? My details have the green tick.
Is this a system glitch or something I have I missed something? My details have the green tick.
Dec 17, 2014, 11:58 am
#5
Join Date: Dec 2014
Programs: BA Gold
Posts: 5
Actually I think you'll find the problem is much more BA specific. Despite being told countless times that my information is there and yet seeing it "not there" when I log on, I have discovered the following:
Have proven this to BA staff on the phone despite them trying to give me a ridiculous long list of reasons why I was doing things wrong. But has anybody listened? I doubt it.
- Store API information
- Do Not log into BA.COM but access your booking via reference and surname and voila the information is there.
- Log in Executive Club and access the same booking (even to check in) and it's gone
Have proven this to BA staff on the phone despite them trying to give me a ridiculous long list of reasons why I was doing things wrong. But has anybody listened? I doubt it.