"Golden Ticket" Logistics
Sep 23, 2014, 9:26 pm
#1
Original Poster
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
"Golden Ticket" Logistics
Hi All
How does this work exactly? As a BA Gold for a matter of months now I have had no communication re this initiative. From this forum I have discovered I have an option in the left-hand column of the ExClub part of the BA forum, that otherwise I would never had found - not understood that fuss.
So how does it work? Should I have expected a nice letter from that Mr Miller chap?
Thanks all.
How does this work exactly? As a BA Gold for a matter of months now I have had no communication re this initiative. From this forum I have discovered I have an option in the left-hand column of the ExClub part of the BA forum, that otherwise I would never had found - not understood that fuss.
So how does it work? Should I have expected a nice letter from that Mr Miller chap?
Thanks all.
Sep 24, 2014, 12:45 am
#3
Join Date: Apr 2009
Programs: BA Gold, Hilton Honors Diamond, Mucci de buveur de gin
Posts: 3,060
Yes, you might get a nice letter from Mr Hillier at some point.
Tbh, it's more of a fuss to remember to actually put it in the wallet before I go on a trip. It's still stuck to the letter which is stuck to the fridge. If I get excellent service on a BA flight, I'll go online and do the Golden ticket thing rather than hand it out in person.
Tbh, it's more of a fuss to remember to actually put it in the wallet before I go on a trip. It's still stuck to the letter which is stuck to the fridge. If I get excellent service on a BA flight, I'll go online and do the Golden ticket thing rather than hand it out in person.
Sep 24, 2014, 7:55 am
#4
Join Date: Aug 2009
Location: UK
Programs: BD Gold, BAEC Gold, Hilton HHonors
Posts: 870
I've had three and used one; I don't think the member of staff gets any specific "reward" beyond recognition, but the person mine went to certainly seemed very appreciative (and it was well deserved after an excellent ICN-LHR F service!)
If I remember correctly it arrived significantly later than my membership year, and that was the same for my wife too (who received hers around the same time as I got mine) - so presumably they mail them all out at the same time every year?
If I remember correctly it arrived significantly later than my membership year, and that was the same for my wife too (who received hers around the same time as I got mine) - so presumably they mail them all out at the same time every year?
Sep 24, 2014, 8:03 am
#5
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Fortnum & Mason were mentioned as the venue for a recent one.
Sep 24, 2014, 5:40 pm
#6
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Most staff just get a verbal 'well done' from their manager.
Sometimes they hold a special Golden Ticket event but in the scheme of it, only a very few staff will ever get to attend these.
Sep 24, 2014, 5:50 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2010
Location: Europe & Indonesia
Programs: BAEC Gold, LH SEN, EK ex-Gold, IHG Plat
Posts: 11,571
Heck, I still remember those paper thingies that AA handed out to AA Golds in the 80s (or early 90s?). No idea what those ever did for the staff.
Sep 25, 2014, 12:23 am
#10
Join Date: May 2006
Location: GVA
Programs: BA Gold, LH FTL, KL/AF Ivory
Posts: 1,878
I think I got a physical cardboard card earlier this year. I've no longer any idea where it is. I don't think this was terribly well thought out. I certainly wouldn't want to carry this with me every day and I already have plenty of things I need to think about before I travel, that this probably went off the radar rather quickly.
I suppose the idea of doing it online isn't bad, but it presupposes I remember the name of the person concerned and when I'm travelling I end up meeting loads of people, so this just compounds the problem.
Personally when someone has been outstanding I will tell them directly and personally, but I suppose that way it doesn't go on their record.
I suppose the idea of doing it online isn't bad, but it presupposes I remember the name of the person concerned and when I'm travelling I end up meeting loads of people, so this just compounds the problem.
Personally when someone has been outstanding I will tell them directly and personally, but I suppose that way it doesn't go on their record.
Sep 25, 2014, 1:34 am
#11
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
OK, so I've got two of these cards sitting here. Should I take them along on my next BA trip and hand one of them to a nice crew member? Or will they just go meh, rolling eyes once they've thanked me and turned around?
Heck, I still remember those paper thingies that AA handed out to AA Golds in the 80s (or early 90s?). No idea what those ever did for the staff.
Heck, I still remember those paper thingies that AA handed out to AA Golds in the 80s (or early 90s?). No idea what those ever did for the staff.
It really is similar to a 'well done' note, it just goes on their file in the same way as other thank you's are noted.. Most people like to have notes on their file that they offer good service. We are in the service industry and so most of us do like to offer good service and are pleased when it gets recognised.
I don't think anyone would go 'meh'.
Sep 25, 2014, 1:36 am
#12
Join Date: Aug 2013
Posts: 597
I'll say the same as I said on another thread about GTs:
I know we don't get a "reward" from management, a letter or email is the usual acknowledgement. However, I am always really pleased when I get a GT, as it tells me I'm "doing it right". For me, it's about taking pride in what I do.
If you have golden tickets to hand out, feel free to do so. If you don't have any tickets but the crew are doing a good job, feel free to let them know. Feedback is good
I know we don't get a "reward" from management, a letter or email is the usual acknowledgement. However, I am always really pleased when I get a GT, as it tells me I'm "doing it right". For me, it's about taking pride in what I do.
If you have golden tickets to hand out, feel free to do so. If you don't have any tickets but the crew are doing a good job, feel free to let them know. Feedback is good
Sep 25, 2014, 1:42 am
#15
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
I know you like that too, even though you don't agree with this initiative.