BA Redemption HHA - Can't Select Myself
Sep 4, 2014, 3:24 pm
#1
Original Poster
Join Date: Feb 2000
Location: TPA & MCO
Programs: DL Diamond, AA EXP & UA Gold
Posts: 3,046
Problem booking award travel on BA.com
I have a household account (blue). I am trying to book award tickets for me and 2 household members. When it comes time to select the name of the passengers from the drop down menu, I am able to select all my household members except me...my name does not appear.
What am I doing wrong, and what BA # do I dial to rectify? I can't find a web support phone number.
Thanks.
What am I doing wrong, and what BA # do I dial to rectify? I can't find a web support phone number.
Thanks.
Sep 5, 2014, 1:59 pm
#2
Join Date: Aug 2012
Location: UK
Posts: 360
BA Redemption HHA - Can't Select Myself
I'm hoping that some bright spark can come up with a simple answer!
I'm trying to make an Avios booking for myself plus girlfriend (she is on my HHA). My Dad is also on my HHA.
When I select the flight I then click through to the passengers screen, the only 2 people named on the drop-down are my girlfriend and my Dad. I can't select myself, I'm not on the list!
Am I missing something really obvious here?
I'm trying to make an Avios booking for myself plus girlfriend (she is on my HHA). My Dad is also on my HHA.
When I select the flight I then click through to the passengers screen, the only 2 people named on the drop-down are my girlfriend and my Dad. I can't select myself, I'm not on the list!
Am I missing something really obvious here?
Sep 5, 2014, 2:13 pm
#5
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
There was a similar bug which caused certain members of a HHA to be greyed out if selecting the Amex 241 voucher.
Ring up BA and explain that you cannot select yourself. Worst case scenario, they will waive the offline booking fee. If they do not, escalate upwards to a manager etc
Ring up BA and explain that you cannot select yourself. Worst case scenario, they will waive the offline booking fee. If they do not, escalate upwards to a manager etc
Sep 5, 2014, 2:20 pm
#6
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
This thread rung a bell with me and you may want to read this thread to see if it helps .....
and in particular ...
and this ...
This daft workaround seemed to work then but it may or may not provide some stuff to try ..... I hope it helps.
and in particular ...
and this ...
This daft workaround seemed to work then but it may or may not provide some stuff to try ..... I hope it helps.
Sep 5, 2014, 3:12 pm
#9
Join Date: Aug 2012
Location: UK
Posts: 360
Spoke too soon.
Got to put my card details in this time but get "Sorry, unfortunately our systems are not responding.....etc".
I'm sure BA could half their phone queue time if they could stop these silly glitches on their website.
Got to put my card details in this time but get "Sorry, unfortunately our systems are not responding.....etc".
I'm sure BA could half their phone queue time if they could stop these silly glitches on their website.
Sep 5, 2014, 3:38 pm
#10
Join Date: Dec 2012
Programs: GGLfL
Posts: 1,126
I've been trying all evening to make an avios booking, but I can't select myself from the drop down menu of HHA members.
Now I found the workaround. Log into another member's account from your HHA, and make the booking from there, and it will be that member whose name is missing from the list. Just worked for me.
Now I found the workaround. Log into another member's account from your HHA, and make the booking from there, and it will be that member whose name is missing from the list. Just worked for me.
Sep 7, 2014, 9:16 am
#11
Join Date: Nov 2011
Posts: 336
Trying to book reward flights for household account
Hello,
I am trying to book reward flights for 6 family members all in the household account.
I log in with person A's details.
Find the flights, go to enter the passenger details-
BUT - it asks me to enter the 6 pasengers names, but person A is not on the dropdown. It lets me select the first 5 passengers, I can leave the sixth space empty, then it lets me to the payment page.
But I do not want to book if I cannot enter the passengers names correctly as I worry they will not be able to travel.
Please help!!!
I am trying to book reward flights for 6 family members all in the household account.
I log in with person A's details.
Find the flights, go to enter the passenger details-
BUT - it asks me to enter the 6 pasengers names, but person A is not on the dropdown. It lets me select the first 5 passengers, I can leave the sixth space empty, then it lets me to the payment page.
But I do not want to book if I cannot enter the passengers names correctly as I worry they will not be able to travel.
Please help!!!
Sep 8, 2014, 12:55 am
#12
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Same issue for me this morning trying to book as Head of an HHA.
I'll call the booking line and explain the issue - hopefully negating the telephone booking fee
I'll call the booking line and explain the issue - hopefully negating the telephone booking fee