Another Enhancement? (Reduced Avios for Broken IFE)
Oct 1, 2015, 12:57 am
#16
Join Date: Mar 2014
Location: LUX
Programs: BAEC Gold, MILLEMIGLIA Freccia Alata, M&M Blue
Posts: 406
Apologies for resurrecting a pretty old thread, but it was somewhat close to my case. I've had LAV-LHR booked in WT, which I have subsequently upgraded to WTP. At the gate I was bumped to CW, which turned out to be OF seat. So far so good, but the IFE didn't quite work. Instead of AVOD, all I had was a selection of broadcast movies and music and in-flight map, no on demand whatsoever. The crew tried to restart the system, which did nothing. I've emailed customer services only to get the canned copy&paste response: "[...] You’re clearly disappointed with our choice of onboard entertainment on your flight. [...]".
On a positive note, they've eventually added the following line to their template: "We appreciate your support as a Gold member of our Executive Club".
On a positive note, they've eventually added the following line to their template: "We appreciate your support as a Gold member of our Executive Club".
Oct 1, 2015, 12:59 am
#17
Suspended
Join Date: May 2009
Posts: 4,959
If it were me, if I'd paid for WTP (and possibly with a POUG fare), and ended up in an OF seat on an overnight flight, the last thing I'd be doing is complaining about the IFE.
I think if the channel system still works, they are quite reticent to compensate.
I think if the channel system still works, they are quite reticent to compensate.
Oct 1, 2015, 1:54 am
#20
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Quite, I'd be thinking how lucky I'd been!
Oct 1, 2015, 1:55 am
#22
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 902