Chance of sanity at BA w.r.t flight change
#1
Original Poster
Join Date: Jun 2014
Location: UK & Kazakhstan
Programs: BAEC
Posts: 41
Chance of sanity at BA w.r.t flight change
Hello All,
I’ve been lurking on these forums for sometime now, sucking up all the great information you have to offer. Until today I’ve not posted, as quite frankly I didn’t have anything to add that had not already been posted. I do now have a problem that I’m hoping someone can give me some advice on.
In July I’m booked on WT+ to fly from ABZ –LHR-LAX, returning from SAN-DFW-LHR-ABZ. I found out several days ago that I will be in London the day before I am due to commence my outward leg.
I phoned BA to see if they could remove the first ABZ –LHR leg. They were more than happy to do so at a cost of 250 pounds (100 change fee, 120 fare difference and 30 admin fee). I said I’d get back to them.
I did a little research and I am fly from LHR to ABZ on the same day (with BA)in time to catch my ABZ to LHR flight for 97 pounds! I really don’t want to this. It seems insane to take two flights when none are needed, just to save money.
I have flown to or from ABZ 68 times in the last 2 years, my address on my BAEC is in Aberdeen, so they should know that I’m not just trying to game the price.
I know rules are rules, but I’d like to know what the best approach would be to get BA to be a bit flexible and hence sensible about this. I’m more than happy to pay a 100 pounds or so but any more is very frustrating and quite frankly feels like being ripped off.
I’m a silver member and I fly quite a lot with BA (Typically 40ish flights a year), though not compared to most of you guys. I don’t really want to pull the “I’ll take my business elsewhere route” as I know that I’m not that important a customer and it also feels a little crass.
Thanks for any advice you can give.
I’ve been lurking on these forums for sometime now, sucking up all the great information you have to offer. Until today I’ve not posted, as quite frankly I didn’t have anything to add that had not already been posted. I do now have a problem that I’m hoping someone can give me some advice on.
In July I’m booked on WT+ to fly from ABZ –LHR-LAX, returning from SAN-DFW-LHR-ABZ. I found out several days ago that I will be in London the day before I am due to commence my outward leg.
I phoned BA to see if they could remove the first ABZ –LHR leg. They were more than happy to do so at a cost of 250 pounds (100 change fee, 120 fare difference and 30 admin fee). I said I’d get back to them.
I did a little research and I am fly from LHR to ABZ on the same day (with BA)in time to catch my ABZ to LHR flight for 97 pounds! I really don’t want to this. It seems insane to take two flights when none are needed, just to save money.
I have flown to or from ABZ 68 times in the last 2 years, my address on my BAEC is in Aberdeen, so they should know that I’m not just trying to game the price.
I know rules are rules, but I’d like to know what the best approach would be to get BA to be a bit flexible and hence sensible about this. I’m more than happy to pay a 100 pounds or so but any more is very frustrating and quite frankly feels like being ripped off.
I’m a silver member and I fly quite a lot with BA (Typically 40ish flights a year), though not compared to most of you guys. I don’t really want to pull the “I’ll take my business elsewhere route” as I know that I’m not that important a customer and it also feels a little crass.
Thanks for any advice you can give.
#5
Original Poster
Join Date: Jun 2014
Location: UK & Kazakhstan
Programs: BAEC
Posts: 41
I'll give the supervisor route a go. Can't do any harm. Looking on the bright side, I guess If I take two flights, I'll get to enjoy the fantastic culinary experience that BA internal flights offer!
#6
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Welcome - I'd be getting the extra flight back up to Aberdeen personally. At least you get some extra tier points.
I know it makes no sense but unless you get some other value from paying the extra 250 quid to start off in London, staying there overnight with the potential costs that might entail, then going back is your only option. BA will not budge on waiving any rules.
What tier you are and number of flights is of absolutely no consequence.
I know it makes no sense but unless you get some other value from paying the extra 250 quid to start off in London, staying there overnight with the potential costs that might entail, then going back is your only option. BA will not budge on waiving any rules.
What tier you are and number of flights is of absolutely no consequence.
#7
Original Poster
Join Date: Jun 2014
Location: UK & Kazakhstan
Programs: BAEC
Posts: 41
Welcome - I'd be getting the extra flight back up to Aberdeen personally. At least you get some extra tier points.
I know it makes no sense but unless you get some other value from paying the extra 250 quid to start off in London, staying there overnight with the potential costs that might entail, then going back is your only option. BA will not budge on waiving any rules.
What tier you are and number of flights is of absolutely no consequence.
I know it makes no sense but unless you get some other value from paying the extra 250 quid to start off in London, staying there overnight with the potential costs that might entail, then going back is your only option. BA will not budge on waiving any rules.
What tier you are and number of flights is of absolutely no consequence.
Thanks for all your help. I'll post back the outcome, just so you all know.
#8
Join Date: Sep 2005
Programs: BA
Posts: 3,890
Is your issue with the Fare difference, the Admin free or the Change Fee?
The fare difference is what it is. BA charge less from ABZ as they want people on BA rather than travelling to other Scottish airports and travelling on *A across the pond.
The change fee is because you bought an inflexible ticket. If BA don't charge the fee then how can they justify charging much more for flexible tickets?
The admin fee is because you're using their time. This is the only one you MIGHT get them to waive, but certainly they are well within their rights to say no.
The fare difference is what it is. BA charge less from ABZ as they want people on BA rather than travelling to other Scottish airports and travelling on *A across the pond.
The change fee is because you bought an inflexible ticket. If BA don't charge the fee then how can they justify charging much more for flexible tickets?
The admin fee is because you're using their time. This is the only one you MIGHT get them to waive, but certainly they are well within their rights to say no.
#9
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
Chance of sanity at BA w.r.t flight change
As others have said, I'd accept the 'flying back' route if you have no luck. It's 2,000 extra avios, 20 TPs and just a bit of time on a plane (take your book / favourite magazine). It's not going to make too much difference to your balance but welcome to the world of tier point running (even if unintentional).
#11
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
I would have sought to charge my employer in these circumstances at least to vary the outbound flight and use that with a return train booked to Bristol from London.
I wouldn't personally want to go from a week away from home straight to an airport whilst carrying the luggage from an earlier business trip.
I wouldn't personally want to go from a week away from home straight to an airport whilst carrying the luggage from an earlier business trip.
#12
Original Poster
Join Date: Jun 2014
Location: UK & Kazakhstan
Programs: BAEC
Posts: 41
The fare difference is what it is. BA charge less from ABZ as they want people on BA rather than travelling to other Scottish airports and travelling on *A across the pond.
The change fee is because you bought an inflexible ticket. If BA don't charge the fee then how can they justify charging much more for flexible tickets?
The admin fee is because you're using their time. This is the only one you MIGHT get them to waive.
The change fee is because you bought an inflexible ticket. If BA don't charge the fee then how can they justify charging much more for flexible tickets?
The admin fee is because you're using their time. This is the only one you MIGHT get them to waive.
I agree. I knew the T&C when I booked, BA are well within their rights. I just hoped that in such a situation there would be some flexibility. It seems like a win, win situation if they let me change for a lower price. They get 100 ish pounds and free up two seats. Which having taken those BA flights dozens of times, they would almost certainly fill. So BA get an extra 100 pounds in the bank, have a happy customer and have two more seats to sell
#13
Original Poster
Join Date: Jun 2014
Location: UK & Kazakhstan
Programs: BAEC
Posts: 41
Thanks again to everyone for the replies.
#14
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It’s not really with any particular element. The split between the three is somewhat arbitrary anyway I suspect. It’s more the fact that it seems rather odd for me to take two unnecessary flights, in a round trip, on the same day, with only an hour or so stopover in order to same 150 pounds.
#15
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
I knew the T&C when I booked, BA are well within their rights. I just hoped that in such a situation there would be some flexibility. It seems like a win, win situation if they let me change for a lower price. They get 100 ish pounds and free up two seats. Which having taken those BA flights dozens of times, they would almost certainly fill. So BA get an extra 100 pounds in the bank, have a happy customer and have two more seats to sell