Your cabin bag doesn't fit the size gauge sir. the Ba431 AMS-LHR (21/03/2014)
Mar 23, 2014, 10:11 am
#151
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,214
Well, yes. You have an additional gripe there in that QF's policy you described is daft. BA's hand luggage limits are among the most generous in the industry.
Mar 23, 2014, 10:14 am
#152
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
The Australian regulators are pretty hot on hand luggage weight too, so I suspect QF tend to be fairly strict with it because of that. Having said that, their subsidiary Jetstar allows 10 kg per piece.
BA's hand luggage limits are among the most generous in the industry.
Last edited by LTN Phobia; Mar 23, 2014 at 10:32 am
Mar 23, 2014, 11:06 am
#154
Join Date: May 2010
Location: UK
Posts: 5,380
Mar 23, 2014, 12:05 pm
#155
Join Date: Feb 2014
Programs: BAEC
Posts: 82
Maybe BA should start issuing 'Overhead bin' luggage tags instead of the under seat versions. 
Then any non-tagged bags either go under the pax seat or have to be checked.
Mind you, I wouldn't put it past some folk to tear them off others' bags so they can remove them and place their own up top.
Then any non-tagged bags either go under the pax seat or have to be checked. Mind you, I wouldn't put it past some folk to tear them off others' bags so they can remove them and place their own up top.
She was genuinely surprised when it did, "it's so big" she said. That is true, she did say just that. She was also swedish and blonde.
Last edited by IncidentalTourist; Mar 23, 2014 at 12:10 pm Reason: More details
Mar 23, 2014, 8:36 pm
#156
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
Bit of boarding drama today. A male passenger refusing to check in his oversized hand baggage. He maintains it will fit in the overhead locker.
He was pursued down the gate after it failed the cabin baggage size check at the top of the gate. A nice little heated debated but the ground crew and then cabin crew all agents of BA stood firm.
1a joined in indicating he didn't have any problems and it would be fine to use his allocation of overhead space. Purser was having none of that. (good job she did as 1d and f arrived with bags a few moments later)
So the bags never made it past row one, promises of the most serious complaints to be made about everyone and the gent has retired to the back of the plane.
Literally the only drama have had on a flight for many months.
But whilst I might sit here and think "good for you team, fair is fair" other passengers can be seen disagreeing with BAs firmness
And we will take off early still :-D I need a Gin!
He was pursued down the gate after it failed the cabin baggage size check at the top of the gate. A nice little heated debated but the ground crew and then cabin crew all agents of BA stood firm.
1a joined in indicating he didn't have any problems and it would be fine to use his allocation of overhead space. Purser was having none of that. (good job she did as 1d and f arrived with bags a few moments later)
So the bags never made it past row one, promises of the most serious complaints to be made about everyone and the gent has retired to the back of the plane.
Literally the only drama have had on a flight for many months.
But whilst I might sit here and think "good for you team, fair is fair" other passengers can be seen disagreeing with BAs firmness
And we will take off early still :-D I need a Gin!
I flew on Sunday from a European city to Heathrow and was sitting in 1D in Club Europe. Just before departure, the dispatcher came on board with the final paperwork and the CSD or whatever they are called ripped another a*srhole in the dispatcher for not having any of the hand luggage tagged with green or yellow tags. They advised that it made her crew's job impossible and slowed up the boarding process as they couldn't enforce where bags were placed. So whilst I do agree with BA on this, you could get the pax flying from where I did today and be allowed 3 or 4 items in Euro Traveller and the same or more in Club Europe then fly a bit later from Amsterdam a few days later and have this situation.
Mar 23, 2014, 9:33 pm
#157
Suspended
Join Date: Feb 2005
Location: Southern Med
Programs: BAEC Silver, Flying Blue Gold, Gulf Air Silver, Aegean Gold, M&M FQTV, Air Malta Diamond
Posts: 1,741
I flew on Sunday from a European city to Heathrow and was sitting in 1D in Club Europe. Just before departure, the dispatcher came on board with the final paperwork and the CSD or whatever they are called ripped another a*srhole in the dispatcher for not having any of the hand luggage tagged with green or yellow tags. They advised that it made her crew's job impossible and slowed up the boarding process as they couldn't enforce where bags were placed. So whilst I do agree with BA on this, you could get the pax flying from where I did today and be allowed 3 or 4 items in Euro Traveller and the same or more in Club Europe then fly a bit later from Amsterdam a few days later and have this situation.
Here is Ryanair's approach, which I have seen enforced consistently, without a coloured tag in sight and FR do not spend money unless it is really important.
CABIN BAGGAGE
One cabin bag per passenger* weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms.
Due to cabin space limitations only 90 cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carried free of charge in the aircraft hold.
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of £50/€50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
One cabin bag per passenger* weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms.
Due to cabin space limitations only 90 cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carried free of charge in the aircraft hold.
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of £50/€50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
I also read a thread recently, where a CE pax had to sit behind the curtain, as the ground staff had not moved it, whilst I saw the same thing happen on Air Malta and the SCCM took the initiative and moved the curtain back a row, herself.
It does make me wonder.
Mar 23, 2014, 10:57 pm
#158
Join Date: Sep 2010
Location: Near LHR
Programs: Marriott Plat, BAEC Silver, Thai Silver, Bangkok Air, Krisflyer Blue
Posts: 646
Quote:
Originally Posted by stifle
A passenger who claims denied boarding compensation when they had more than the permitted amount of hand luggage and refused to have it checked is unlikely to get anywhere in court. As mentioned above, denied boarding compensation does not apply if the airline has reasonable grounds to deny boarding, and a passenger's non-compliance with published (and very reasonable) hand luggage restrictions is a reasonable ground.
Stifle, I agree with you and that sort of unreasonable behaviour is almost guaranteed to gain a judgment against.
Now let's deal with the suggestion earlier in the thread that it would be okay for security to send the pax back to check in, for an oversized bag, causing them to miss conformance (and thus the flight), when they were already checked in.
I suspect the court would expect the airline to have some process to accept the bag without the pax missing the flight, in the same way that you see airlines check oversized hand luggage (or hand luggage when they are running out of space) at the gate and I further suspect that they small claims court would have more sympathy for the pax who got it wrong (assuming the bag wasn't huge), than for the airline who cut costs by introducing online check in and then made the pax miss a flight.
Of course, I may be wrong, but on the balance of probability........
Originally Posted by stifle
A passenger who claims denied boarding compensation when they had more than the permitted amount of hand luggage and refused to have it checked is unlikely to get anywhere in court. As mentioned above, denied boarding compensation does not apply if the airline has reasonable grounds to deny boarding, and a passenger's non-compliance with published (and very reasonable) hand luggage restrictions is a reasonable ground.
Stifle, I agree with you and that sort of unreasonable behaviour is almost guaranteed to gain a judgment against.
Now let's deal with the suggestion earlier in the thread that it would be okay for security to send the pax back to check in, for an oversized bag, causing them to miss conformance (and thus the flight), when they were already checked in.
I suspect the court would expect the airline to have some process to accept the bag without the pax missing the flight, in the same way that you see airlines check oversized hand luggage (or hand luggage when they are running out of space) at the gate and I further suspect that they small claims court would have more sympathy for the pax who got it wrong (assuming the bag wasn't huge), than for the airline who cut costs by introducing online check in and then made the pax miss a flight.
Of course, I may be wrong, but on the balance of probability........
He had a large roll along which might or might not have been of regulation size. Strapped on top of that was another bag and he had a lap top sized bag. He argued that he only had two bags. That did not wash! So off he went to either check one in or try his luck at security North.
Mar 24, 2014, 1:25 am
#159
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Last week, as I entered fast track lane at security South T5. The gent behind me was stopped by a lady in BA uniform. He was told that the three items of luggage he had was one too many and that he needed to return to a bag drop to check one in.
He had a large roll along which might or might not have been of regulation size. Strapped on top of that was another bag and he had a lap top sized bag. He argued that he only had two bags. That did not wash! So off he went to either check one in or try his luck at security North.
He had a large roll along which might or might not have been of regulation size. Strapped on top of that was another bag and he had a lap top sized bag. He argued that he only had two bags. That did not wash! So off he went to either check one in or try his luck at security North.
If I were in F and was told this I would be very annoyed.
Mar 24, 2014, 1:45 am
#160
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Last edited by Prospero; Mar 24, 2014 at 2:09 am Reason: add link
Mar 24, 2014, 1:48 am
#161
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Until recently I did not. But in the last 3 weeks, they were around a lot at South Security.
They were all on the non-fast track side though, and if I didn't come from the north side, I probably wouldn't have seen them.
They were all on the non-fast track side though, and if I didn't come from the north side, I probably wouldn't have seen them.
Mar 24, 2014, 1:55 am
#162
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
Mar 24, 2014, 2:58 am
#163
Suspended
Join Date: Feb 2005
Location: Southern Med
Programs: BAEC Silver, Flying Blue Gold, Gulf Air Silver, Aegean Gold, M&M FQTV, Air Malta Diamond
Posts: 1,741
Last week, as I entered fast track lane at security South T5. The gent behind me was stopped by a lady in BA uniform. He was told that the three items of luggage he had was one too many and that he needed to return to a bag drop to check one in.
He had a large roll along which might or might not have been of regulation size. Strapped on top of that was another bag and he had a lap top sized bag. He argued that he only had two bags. That did not wash! So off he went to either check one in or try his luck at security North.
He had a large roll along which might or might not have been of regulation size. Strapped on top of that was another bag and he had a lap top sized bag. He argued that he only had two bags. That did not wash! So off he went to either check one in or try his luck at security North.
Mar 24, 2014, 3:00 am
#164
Suspended
Join Date: Feb 2005
Location: Southern Med
Programs: BAEC Silver, Flying Blue Gold, Gulf Air Silver, Aegean Gold, M&M FQTV, Air Malta Diamond
Posts: 1,741
I read lorcancoyle's amusing thread too but if IIRC the curtain was incorrectly positioned when boarding started but was corrected by the time the door was closed.
Or it could be cognitive bias skewing my memory......
Mar 24, 2014, 4:56 am
#165
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
Thanks Prospero, but that was not the thread I remembered, as the poster in that one said he sat behind the curtain for the flight, too, but wasn't bothered. I'll try to find it later, in the post you quote, commonsense prevailed.
Or it could be cognitive bias skewing my memory......
Or it could be cognitive bias skewing my memory......
When BA briefly introduced the policy of not expanding and contracting the seats in CE, there was much debate about how difficult it was to move the seats and the divider. I seem to remember that for most convertible seats a special spanner is needed. For the divider, I thought there were issues around cabin crew not being insured to move it and well as needing a tool.
I am not sure if outstations are allowed to adjust the seats or move the divider either, I think it is only supposed to be done by home base (LHR or LGW); hence the large but empty CE cabins that sometimes appear.