Can I cancel my 2 for 1 AMEX BA reward flight online?
Jan 31, 2014, 11:04 am
#1
Original Poster
Join Date: Jan 2014
Posts: 5
Can I cancel my 2 for 1 AMEX BA reward flight online?
Hi. At 12.15am today, I booked a BA avios reward flight using an AMEX 2 for 1. I am now thinking of cancelling the 2 CW seats. Can I cancel online? I haven't got time to ring customer services before they close at 8pm and I understand that I need to cancel within 24 hours, so that I don't incur any fees for cancelling. If I can cancel online, how do I do it? I looked in the 'manage my booking' section, but I can't see anywhere to cancel it. Many thanks.
Jan 31, 2014, 11:09 am
#2
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,241
Hi. At 12.15am today, I booked a BA avios reward flight using an AMEX 2 for 1. I am now thinking of cancelling the 2 CW seats. Can I cancel online? I haven't got time to ring customer services before they close at 8pm and I understand that I need to cancel within 24 hours, so that I don't incur any fees for cancelling. If I can cancel online, how do I do it? I looked in the 'manage my booking' section, but I can't see anywhere to cancel it. Many thanks.
Usually there is a £25 cancellation fee, which IIRC is per passenger.
Jan 31, 2014, 11:10 am
#3
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
Log in to your BAEC account, click on "Manage my booking" next to the reservation you want to cancel, then on "Cancellation options for this booking" at the bottom of the screen under "Change booking".
Jan 31, 2014, 11:21 am
#4
Original Poster
Join Date: Jan 2014
Posts: 5
Thank you - that is really helpful. When I click on "Cancellation options for this booking", it says "we are unable to process a refund for you online. Please contact us for all refund enquiries". So I guess I will have to ring BA
.
Jan 31, 2014, 11:29 am
#5
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,604
Jan 31, 2014, 11:35 am
#6
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
When you do talk to them, mention about the site being closed,
and they likely will make things right.
With partner awards, either booking or cancelling.. I must call in.
If I tell the CSR I could not do it online,
sometimes they will apply the online fee pricing.