Cancelled AA flight - won't rebook award on AC
Jan 26, 2014, 6:46 pm
#1
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Cancelled AA flight - won't rebook award on AC
2 relatives just had their flight cancelled out of LGA, flying AA on Avios. It's the last flight out. There is still an AC flight tonight with seats available. Agent (I think) was willing to rebook until they noticed that it was a mileage ticket and therefore would only rebook on AA.
Just wanted to confirm that that was appropriate.
Thanks in advance!
Just wanted to confirm that that was appropriate.
Thanks in advance!
Jan 26, 2014, 7:00 pm
#2
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Appropriate may be the wrong term. But, yes it would be unusual for AA to rebook other than on AA or another OW carrier. Even if the underlying reason for the cancellation was within AA's control, it's cheaper to put someone up overnight than to effectively buy a cash ticket for someone on another carrier. I take it that your relatives don't have status on AA.
Jan 26, 2014, 7:02 pm
#3
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Sorry can't answer your question but am curious which route it is they're flying. I was in LGA today and some of the flights have been all over the place. I've just found out that the flight I was due to be on to RDU was cancelled in the end after hours of shifting timescales. Luckily I managed to get shifted when it started to look like things would go pear shaped.
Jan 26, 2014, 7:06 pm
#4
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My relatives do not have status with AA.
The flight is LGA-YYZ. They said it was cancelled because of mechanical issues.
What I was wondering is whether they are obligated to rebook you on another airline. It sounds like Often1 is saying that they are not. Is the same true for a revenue ticket? When they do rebook a revenue ticket is it a courtesy?
Thanks again!
The flight is LGA-YYZ. They said it was cancelled because of mechanical issues.
What I was wondering is whether they are obligated to rebook you on another airline. It sounds like Often1 is saying that they are not. Is the same true for a revenue ticket? When they do rebook a revenue ticket is it a courtesy?
Thanks again!
Jan 26, 2014, 7:15 pm
#5
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No, they're not obliged to book you on another airline unfortunately. They will probably try to find space for your relatives on the next AA flight heading to Toronto - but they do have a duty of care to them to provide a hotel if overnight.
LGA is an absolute zoo and I would not be unhappy if I never went there again. When my flight went tech, there was no prioritisation of customers, just people running to other gates trying to get on other flights at the discretion of the gate agent. I got the GGL line to rebook me just to make sure, but some would certainly have been left behind from the AA3416 today..
LGA is an absolute zoo and I would not be unhappy if I never went there again. When my flight went tech, there was no prioritisation of customers, just people running to other gates trying to get on other flights at the discretion of the gate agent. I got the GGL line to rebook me just to make sure, but some would certainly have been left behind from the AA3416 today..
Jan 26, 2014, 7:33 pm
#7
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Yes, flightstats is showing the 21:00 as cancelled - just as mine was to RDU today. Looks like your relatives have been unlucky but at least they're being looked after..
Jan 26, 2014, 7:59 pm
#8
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Of course if a flight is cancelled, you are entitled to a refund (may be complicated by the fact the ticket was issued by BA/Avios), and then you can always purchase a flight on another airline.
Jan 27, 2014, 1:47 am
#9
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AA are fairly good on the whole about rebooking, compared to many other airlines. You were lucky it was technical, since if it was weather they would not have provided a hotel, being outside the scope of EU261.
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
Jan 27, 2014, 7:42 am
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AA are fairly good on the whole about rebooking, compared to many other airlines. You were lucky it was technical, since if it was weather they would not have provided a hotel, being outside the scope of EU261.
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
If your flight is delayed by 3 hours and it would cause you to miss the event for which the trip is booked, that is a TIV.
Jan 27, 2014, 8:37 am
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AA are fairly good on the whole about rebooking, compared to many other airlines. You were lucky it was technical, since if it was weather they would not have provided a hotel, being outside the scope of EU261.
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!
Jan 27, 2014, 8:40 am
#12
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Jan 27, 2014, 10:54 am
#13
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But even on. European airline if flying between two non EU points (eg BA on a pure sin-SYD itinerary) it wouldn't apply either (it would if flying from non-eu to the EU on an eu airline).
Jan 27, 2014, 12:05 pm
#14
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IIRC it used to be in the domestic tariffs, but since they were dismantled the legacies removed all customer protections they could from the contract the replaced them.
TIV may still be a practice, but it's one that it's both unpublished and that you have no contractual (i.e. legally enforceable) rights to. EU261 gives you well-defined legally-enforceable rights.
Last edited by hillrider; Jan 27, 2014 at 12:10 pm
Jan 27, 2014, 1:18 pm
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Speaking of which, one poorly known feature of EU261 is that if this happened on BA on the outbound journey, and the rebooked flight suggestion did not meet the purposes of your trip and is over 5 hours of delay, you are entitled to be returned all the way home AND get a full refund. I did it once on KLM and they couldn't believe I was correct. Long story!