Avios miles expired due to misleading statement.
Oct 14, 2013, 10:43 pm
#1
Original Poster
Join Date: Apr 2010
Posts: 257
Avios miles expired due to misleading statement. Now reinstated!
I combined my Executive Club and Avios miles last year which appeared as a transaction on my statement. I was under the impression that my miles would stay active until 2015. Even AwardWallet had listed my expiration as 2015. However, it turns out that this particular transaction isn't considered for expiry of miles. I tried to write an email to British Airways and they are sticking firm to their policy. NO REINSTATEMENT! Any suggestions?
Date Description Tier Points Avios
28-Sep-13 Expired Avios 0 -104,042
01-Oct-12 Combine My Avios 0 1,000
UPDATE:
My points were reinstated after a second request describing the situation.
Thanks BA!!!
Date Description Tier Points Avios
28-Sep-13 Expired Avios 0 -104,042
01-Oct-12 Combine My Avios 0 1,000
UPDATE:
My points were reinstated after a second request describing the situation.
Thanks BA!!!
Last edited by flyerfrog; Oct 21, 2013 at 4:21 pm Reason: update
Oct 14, 2013, 10:53 pm
#2
Join Date: Apr 2013
Posts: 946
Move on and forget about it?
Your Avios points stay with you as long as you collect, spend, purchase or share at least one Avios every 36 months — any longer and your Avios will expire and be removed, so remember to take action before those three years are up.
http://www.britishairways.com/travel.../public/en_gb#
Your Avios points stay with you as long as you collect, spend, purchase or share at least one Avios every 36 months — any longer and your Avios will expire and be removed, so remember to take action before those three years are up.
http://www.britishairways.com/travel.../public/en_gb#
Oct 14, 2013, 10:53 pm
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,625
It does state in the Executive Club Conditions of Use at https://www.britishairways.com/trave...mbine_my_avios
so it doesn't seem like something that has been made up. Award Wallet is nothing to do with BA and that it said otherwise serves to warn about the risk of 3rd party tools
Other than contacting customer services and asking them to waive the term ( which it sounds like it is not prepared to do) , I am not sure what else you can do
Originally Posted by BA
11. Moving Avios using 'Combine my Avios' will not count as earning or redeeming Avios; and will not prevent the expiry of your Avios balance under the Programmes Terms and Conditions.
Other than contacting customer services and asking them to waive the term ( which it sounds like it is not prepared to do) , I am not sure what else you can do
Last edited by Dave Noble; Oct 14, 2013 at 10:58 pm
Oct 15, 2013, 12:08 am
#5
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Sounds like tge misleading statement was not from BA's side, at least in that they did not state an incorrect date
BA could do do much more here though, other schemes are able to provide an expiry date, why don't BA?
BA could do do much more here though, other schemes are able to provide an expiry date, why don't BA?
Oct 15, 2013, 3:16 am
#6
Join Date: Dec 2010
Location: London
Programs: BA Silver, Marriott Platinum, IHG Platinum
Posts: 567
Anectodally they have re-instated expired miles for people who show some loyalty back to them - i.e. book and take a few flights with them and then ask nicely. Might be worth a PM to Nicci (BA Executive Club) to see if she can help but don't count on anything.
Oct 15, 2013, 3:21 am
#7
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,754
The only "misleading statement" seems to have come from AwardWallet.
You should always check with the actual programme involved, and never rely on some disinterested third party that clearly doesn't understand the rules. Perhaps you should complain to them instead.
You should always check with the actual programme involved, and never rely on some disinterested third party that clearly doesn't understand the rules. Perhaps you should complain to them instead.
Oct 15, 2013, 5:33 am
#8
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,035
Oct 15, 2013, 5:36 am
#9
Join Date: Jul 2012
Location: London
Programs: BAEC GCH, CXMP Gold, Amex Plat, HH Gold, Accor Plat, SPG Gold, Carlson Gold
Posts: 1,106
Oct 15, 2013, 6:01 am
#10
Join Date: Jan 2009
Location: London, Sth Africa or LAS
Programs: VS Silver, BA Blue - finally; but hotels.com Gold :)
Posts: 1,858
One line the OP might explore is when any set of actual avios.com miles were earned.
If that can be shown to be <3 years then at least there is an argument the OP did earn avios within the last 3 years. That might give BAEC an excuse/opportunity to look favourably in interpreting its T&C.
IIRC the T&C are clumsily worded in talking about earning avios, not specifically earning avios and crediting them direct to BAEC.
If that can be shown to be <3 years then at least there is an argument the OP did earn avios within the last 3 years. That might give BAEC an excuse/opportunity to look favourably in interpreting its T&C.
IIRC the T&C are clumsily worded in talking about earning avios, not specifically earning avios and crediting them direct to BAEC.
Oct 15, 2013, 6:51 am
#11
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
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Oct 15, 2013, 2:07 pm
#13
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,625
I would have said that being able to remove a 100k liability in points is in BA's interest rather than helping then not to expire
Oct 15, 2013, 3:09 pm
#14
Join Date: Dec 2004
Posts: 7,905
Having said that, I'm not sure it's always in their interest to get 100k off the books this way.
Oct 15, 2013, 3:18 pm
#15
Join Date: Jan 2009
Location: LUX
Programs: BA Gold GGL, Hilton Diamond, FB Grey, Amex MR, Trop Plus Gold
Posts: 851
Investor Relations run the shop, if they can remove a liability from their balance sheet, this will be reflected in terms of dividend, which is generally all institutional investors are interested in. Make no mistake, big companies generally don't care HOW they make money, as long as they make money.