Club World Baggage allowance glitch in MMB
Sep 11, 2013, 4:33 am
#1
Original Poster
Join Date: Oct 2003
Location: london uk
Programs: BA Gold
Posts: 1,046
Club World Baggage allowance glitch in MMB
So Mrs Philco is bronze & travelling Club World to CUN shortly. In MMB it insists she can (only) take three bags at 23kg each. In "Checked Baggage Allowances" is says 3 bags at 32kg. I called BAEC to double-check and they say MMB is simply wrong and that all Club World pax get the 3 at 32kg allowance except for Golds who get an extra bag.
Is this just a glitch in my wife's booking (she upgraded for Avios from Prem.Econ) or does every Club World passenger see this misinformation in MMB?
Is this just a glitch in my wife's booking (she upgraded for Avios from Prem.Econ) or does every Club World passenger see this misinformation in MMB?
Sep 11, 2013, 5:04 am
#3
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
So Mrs Philco is bronze & travelling Club World to CUN shortly. In MMB it insists she can (only) take three bags at 23kg each. In "Checked Baggage Allowances" is says 3 bags at 32kg. I called BAEC to double-check and they say MMB is simply wrong and that all Club World pax get the 3 at 32kg allowance except for Golds who get an extra bag.
Is this just a glitch in my wife's booking (she upgraded for Avios from Prem.Econ) or does every Club World passenger see this misinformation in MMB?
Is this just a glitch in my wife's booking (she upgraded for Avios from Prem.Econ) or does every Club World passenger see this misinformation in MMB?
My understanding is that BA do this as if the luggage allowance were made 32kg, this would then set that as the amount allowed on mixed airline itineraris on the same ticket where the BA sector determines the allowance for the whole itinerary. BA do not want to do this.
I hope that makes sesne, and I can understand it being confusing!
BTW three 32kg bags is a lot to take for a holiday
Sep 11, 2013, 5:07 am
#4
Join Date: Oct 2003
Location: London
Posts: 3,500
It's like that for a reason - your official baggage allowance is indeed just 3 x 23 kgs (so this is what other carriers will let you have if you a connecting flight) but BA will waive the heavy bag charges on their flight, giving you an effective allowance of 3 x 32.
Sep 11, 2013, 5:41 am
#5
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
I understand that BA have now raised the allowance to 32kg and the overweight waiver is no longer relevant. The information on the web site reflects this.
Sep 11, 2013, 6:59 am
#6
Original Poster
Join Date: Oct 2003
Location: london uk
Programs: BA Gold
Posts: 1,046
Mar 24, 2014, 2:28 pm
#7
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
I'm also having this issue. MMB is showing our CW flight JFK-LHR as 3x 23kg and the agent on the phone is insisting 23kg is correct. I'd rather not have to take another suitcase to get down from 27kg but don't want to get stung by an excess baggage charge either.
Does anyone have confirmation that MMB is incorrect?
Does anyone have confirmation that MMB is incorrect?
Mar 24, 2014, 2:52 pm
#8
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,916
I'm also having this issue. MMB is showing our CW flight JFK-LHR as 3x 23kg and the agent on the phone is insisting 23kg is correct. I'd rather not have to take another suitcase to get down from 27kg but don't want to get stung by an excess baggage charge either.
Does anyone have confirmation that MMB is incorrect?
Does anyone have confirmation that MMB is incorrect?
I have travelled on lots of BA flights with my suitcase in the 26-30kg range and not a word has been said ( they do attach a " heavy" label above 23kg)
Regards
TBS
Mar 24, 2014, 2:58 pm
#9
Join Date: Dec 2012
Location: LGW
Programs: BAEC Silver
Posts: 762
I'm also having this issue. MMB is showing our CW flight JFK-LHR as 3x 23kg and the agent on the phone is insisting 23kg is correct. I'd rather not have to take another suitcase to get down from 27kg but don't want to get stung by an excess baggage charge either.
Does anyone have confirmation that MMB is incorrect?
Does anyone have confirmation that MMB is incorrect?
Club world 3 bags
max 32kg (70lb) each
Mar 24, 2014, 4:35 pm
#10
Join Date: Feb 2010
Location: UK
Programs: BA,EK,SPG
Posts: 40
Hmmm.... I recently booked a WT+ to DXB and got the same contradicting info when i UuA'd to Club World. I have a connecting flight with QR with a 40kg allowance. I would prefer to take 1 x 32kg rather than 2 pieces if the limit was indeed 23kg per bag
Mar 24, 2014, 5:07 pm
#11
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
See here http://www.britishairways.com/en-gb/...age-allowances
Club world 3 bags
max 32kg (70lb) each
Club world 3 bags
max 32kg (70lb) each