I hope this does not become reality...
Jul 22, 2013, 2:10 am
#16
Join Date: Mar 2009
Location: London
Programs: BA CCR/GGL, Hilton Diamond
Posts: 3,483
To be fair to BA it's not really them asking the questions, it's a "thinking outside the box" branding and marketing consultant, Promise Communispace.
http://www.promisecorp.com/
http://www.promisecorp.com/
Jul 22, 2013, 4:02 pm
#18
Join Date: Sep 2007
Location: Wild Wiltshire
Programs: Demoted to gold, Cats protection
Posts: 3,455
Jul 22, 2013, 4:21 pm
#19
Suspended
Join Date: Jan 2010
Location: All Over the world!
Programs: BA Exec Club, EK Skywards, Hilton Hhonors. No Mucci, but have a far more useful Gucci (wallet).
Posts: 591
In that imaginary scenerio: EK. What else?
Jul 22, 2013, 8:31 pm
#21
Join Date: Dec 2008
Location: Cham CH
Posts: 1,645
Very simple for me....
...I would no longer have any reason to choose BA.
For LH, I would no longer fly via London, but direct from Switzerland or Germany. It's nice to stop in LHR and do some book shopping, but only if I can spend the rest of the stopover tucked up in a comfy chair with soft drinks and a meal (hmmm....well at least for now I can order off the menu in the T5 FLounge)
For SH, I would have no differentiator between LX and BA. If I have to sit in the terminal and purchase drinks / food, I'll just book with whoever is cheapest.
I appreciate that I seem to get better service in IRROPS with BA as a GCH, but I can't justify spending more than a little extra on BA for a SH flight ifor that, especially now the EU261 has been clarified.
I like BA, it gives me "home" messages, and I trust the safety. But knowing the Swiss, I can not believe that LX are less obsessive about safety.
...I would no longer have any reason to choose BA.
For LH, I would no longer fly via London, but direct from Switzerland or Germany. It's nice to stop in LHR and do some book shopping, but only if I can spend the rest of the stopover tucked up in a comfy chair with soft drinks and a meal (hmmm....well at least for now I can order off the menu in the T5 FLounge)
For SH, I would have no differentiator between LX and BA. If I have to sit in the terminal and purchase drinks / food, I'll just book with whoever is cheapest.
I appreciate that I seem to get better service in IRROPS with BA as a GCH, but I can't justify spending more than a little extra on BA for a SH flight ifor that, especially now the EU261 has been clarified.
I like BA, it gives me "home" messages, and I trust the safety. But knowing the Swiss, I can not believe that LX are less obsessive about safety.
Jul 23, 2013, 12:18 pm
#22
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
I suspect this would be indicated if all of BA's passengers were surveyed as non-status Y & Y+ passengers would surely adopt the "privilege is bad" response which is ironically so much in favour with "call me Dave" and his mates.
Jul 23, 2013, 3:26 pm
#23
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
If so, what comes first,savings (percieved profit for short term ) to spend less on pax or spend more to get back the CUSTOMERS ?
Nov 11, 2013, 6:47 am
#24
Join Date: Jun 2010
Posts: 2,641
"FutureLab" is such a missed opportunity.
Inane questions couched in such generic terms as to be utterly incapable of eliciting any sort of relevant focussed response.
In particular, there is no discrimination as to the value of the responses; the once a year avios flyer based in a remote South American outstation will comment on the adequacy of "BA lounges" (when in fact they probably used a third party lounge) and their feedback is given the same weight as a weekly commuter through T5/JFK hubs.
When there is so much more specific, detailed and well written feedback here, on the issues which really seem to matter to regular users, it seems a shame BA continues to waste resources on the FutureLab platform.
If you haven't yet seen it, here is the homepage:
www.britishairwaysfuturelab.com/ba
In addition to the daft "lounges vanished" question, recent shockers have included:
- Recycled bed linen initiative
- "meme" your lounge experience
- New poll: "what did we miss"
- "Help us understand how we can improve" (100s of pages of that on FT...!)
- "A street of airlines department store" (no idea what that's about)
FutureLab doesn't really seem to be linked properly to BA's executive function - and (thankfully, as some of the suggestions and contributions fall into the "nutjob" category) there is no evidence BA actually uses this forum as a decision making tool.
Inane questions couched in such generic terms as to be utterly incapable of eliciting any sort of relevant focussed response.
In particular, there is no discrimination as to the value of the responses; the once a year avios flyer based in a remote South American outstation will comment on the adequacy of "BA lounges" (when in fact they probably used a third party lounge) and their feedback is given the same weight as a weekly commuter through T5/JFK hubs.
When there is so much more specific, detailed and well written feedback here, on the issues which really seem to matter to regular users, it seems a shame BA continues to waste resources on the FutureLab platform.
If you haven't yet seen it, here is the homepage:
www.britishairwaysfuturelab.com/ba
In addition to the daft "lounges vanished" question, recent shockers have included:
- Recycled bed linen initiative
- "meme" your lounge experience
- New poll: "what did we miss"
- "Help us understand how we can improve" (100s of pages of that on FT...!)
- "A street of airlines department store" (no idea what that's about)
FutureLab doesn't really seem to be linked properly to BA's executive function - and (thankfully, as some of the suggestions and contributions fall into the "nutjob" category) there is no evidence BA actually uses this forum as a decision making tool.
https://ba.communispace.com/britisha...lab/Discussion
"Please imagine BA as a person. Thinking only about the impressions, select as many or as few characteristics as you feel apply to the personality of BA. A leader Proactive Connected Innovative Approachable Unstable..."
Nov 11, 2013, 6:55 am
#25
Join Date: May 2010
Location: FSD
Programs: BAEC, Delta SkyPesos, VS FC, SQ KF, AA, HHonors
Posts: 1,884
Scrap the lounge program or prostitute it to the point of a UA or DL lounge? Why hello there VS, LH, EK, SQ, QR, JL, ANA, TG, and CX!
This idea seems like s--- washed up from across the Atlantic.
Nov 11, 2013, 6:59 am
#26
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
To be fair to BA it's not really them asking the questions, it's a "thinking outside the box" branding and marketing consultant, Promise Communispace.
http://www.promisecorp.com/
http://www.promisecorp.com/
Nov 11, 2013, 7:09 am
#27
Join Date: Sep 2009
Posts: 1,106
As my 'local' lounge, I may be somewhat biased, but I too really like NCL Terraces.
I just hope the omission of the Grey Goose on a visit a couple of weeks ago was just a 'temporary enhancement'.
Nov 11, 2013, 7:20 am
#28
Join Date: Dec 2010
Location: Chester le Street
Programs: BA Executive, Virgin FC
Posts: 308
I envy other ppl having the status but rather join them than have it taken off them...
Nov 11, 2013, 7:24 am
#29
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705
The latest inanity is here:
https://ba.communispace.com/britisha...lab/Discussion
"Please imagine BA as a person. Thinking only about the impressions, select as many or as few characteristics as you feel apply to the personality of BA. A leader Proactive Connected Innovative Approachable Unstable..."
https://ba.communispace.com/britisha...lab/Discussion
"Please imagine BA as a person. Thinking only about the impressions, select as many or as few characteristics as you feel apply to the personality of BA. A leader Proactive Connected Innovative Approachable Unstable..."
For members of the Community located in China, you agree: not to [...] disseminate rumors or disrupt social stability [...]
Nov 11, 2013, 7:41 am
#30
Join Date: Mar 2008
Location: Epsom, Surrey
Programs: BA Exec Club Bronze, Virgin Flying Club Red, Swiss M&M Blue
Posts: 1,023
it is always so disappointing to see people not taking the confidentiality of these surveys so seriously especially when they profess to care about BA, whether they agree with the content or not.
I hope your private and confidential busines details end up plastered on various sites!
I hope your private and confidential busines details end up plastered on various sites!