May 26, 2013, 3:57 pm
Last edit by: Prospero
In most of BA's lounges across the UK (LHR, LGW, NCL, MAN, EDI, GLA, ABZ but not BHD), a new catering provider was launched in May 2013.
Unfortunately, Flyertalkers have almost entirely disapproved of the new offerings. The relevant thread in question is here: http://www.flyertalk.com/forum/briti...ay-2013-a.html
BA's Official Contact (BA Executive Club), Nicci, here provides a response to that criticism, which has generated more discussion about the new lounge catering proposition.
Feedback:
Your recent feedback on catering in our lounges [Focused personal feedback]
BA Lounge Survey
BA Lounge Reviews
Unfortunately, Flyertalkers have almost entirely disapproved of the new offerings. The relevant thread in question is here: http://www.flyertalk.com/forum/briti...ay-2013-a.html
BA's Official Contact (BA Executive Club), Nicci, here provides a response to that criticism, which has generated more discussion about the new lounge catering proposition.
Feedback:
Your recent feedback on catering in our lounges [Focused personal feedback]
BA Lounge Survey
BA Lounge Reviews
Your recent feedback on catering in our lounges [General discussion]
Apr 25, 2017, 7:49 pm
#1861
Join Date: Dec 2009
Location: EWR
Programs: Mucci, AA EXP, Marriott Titanium
Posts: 587
It's about four years ago now..... Is it working? Are we all complacent yet?
I feel like the frog in the boiling water..... Less and less and less service. It's not like prices have dropped in the interim.
I feel like the frog in the boiling water..... Less and less and less service. It's not like prices have dropped in the interim.
May 1, 2017, 10:05 am
#1862
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,028
To me the food is not bad - sometimes the sandwiches are a bit plain and a baked potato would not go amiss!
However - the yoghurt covered honeycomb bits are to die for - I have to leave the lounge to stop eating them! Where do they get them from???
Aks120
However - the yoghurt covered honeycomb bits are to die for - I have to leave the lounge to stop eating them! Where do they get them from???
Aks120
May 1, 2017, 2:26 pm
#1863
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
That said I do believ a review of GC catering is underway but it's going to be small steps
May 2, 2017, 10:25 am
#1865
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
May 2, 2017, 10:34 am
#1866
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
May 2, 2017, 10:54 am
#1867
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
The chili in the LGW lounge is great but its even better in the First lounge at T5 and dont even get me started on how wonderful the dhal was.. OMG
Unlike my steak in club on the way back from LAS , I ate better in Dennys...
Unlike my steak in club on the way back from LAS , I ate better in Dennys...
May 2, 2017, 11:15 am
#1868
Join Date: Nov 2014
Location: North East
Programs: Hilton HHonors, BAEC Silver
Posts: 1,204
They are actually available to buy from a company called re-taste so I'm told, who are a major supplier of ambient products within the corporate hospitality industry. I for one am very sad that they are to replaced as have seen out their 3 months stint I guess...they started in February didn't they?
Jul 29, 2017, 3:34 am
#1870
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,902
Was in Galleries North yesterday just around 6pm and there was no food at all on the hotplates - I think I had just hit menu change time. I did have some very nice spicy soup however. At the same time I received the SMS survey which I always seem to get when I arrive at LHR. I mentioned that there was no food in Galleries North apart from soup.
I was truly amazed to get a call less than 30 minutes later from BA, apologising and explaining that it was probably the time when the food was being changed over. I nearly fell off my seat as I thought that nobody ever read the responses!
Separately, I LOVE the Victoria Sponge and other cakes which are now in the lounges. Really tasty with a nice cup of tea..
I was truly amazed to get a call less than 30 minutes later from BA, apologising and explaining that it was probably the time when the food was being changed over. I nearly fell off my seat as I thought that nobody ever read the responses!
Separately, I LOVE the Victoria Sponge and other cakes which are now in the lounges. Really tasty with a nice cup of tea..
Jul 29, 2017, 6:28 am
#1871
Join Date: Oct 2013
Location: Lichfield
Programs: BA Silver, Hilton Diamond
Posts: 290
I was in the T5 First lounge last Saturday at breakfast/ lunch changeover time. The best bits were the mushroom and sausages at breakfast. For lunch I ordered the BA burger, the chips were actually really good, but there was only five on the plate..... a shame I could've happily eaten a big plateful.